A social media text analytics framework for double-loop learning for citizen-centric public services: A case study of a local government Facebook use

Government Information Quarterly

Volumn 34, Issue 1, 2017, Pages 110-125

  Reddick, Christopher G ^a   Chatfield, Akemi Takeoka ^b   Ojo, Adegboyega ^c  

^a UNIVERSITY OF TEXAS AT SAN ANTONIO   (United States)

^b UNIVERSITY OF WOLLONGONG   (Australia)

^c NATIONAL UNIVERSITY OF IRELAND   (Ireland)

Author keywords

Citizen engagement; Double loop learning; Facebook; Local government; Social media; Text analytics

Indexed keywords

EID: 85006940201     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2016.11.001     Document Type: Article

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