Combining customer needs and the customer’s way of using the product to set customer-focused targets in the House of Quality

International Journal of Production Research

Volumn 55, Issue 8, 2017, Pages 2320-2335

  Martí Bigorra, Anna ^a   Isaksson, Ove ^a  

^a LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

Analytical Hierarchy Process; customer products; customer satisfaction functions; design process; House of Quality; usage data

Indexed keywords

HOUSES; PRODUCT DESIGN; RISK PERCEPTION; SALES;

ANALYTICAL HIERARCHY PROCESS; CUSTOMER PRODUCTS; DESIGN PROCESS; HOUSE OF QUALITY; SATISFACTION FUNCTIONS; USAGE DATA;

CUSTOMER SATISFACTION;

EID: 84991272590     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207543.2016.1238114     Document Type: Article

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