Determining design requirements in QFD using fuzzy mixed-integer goal programming: Application of a decision support system

International Journal of Production Research

Volumn 51, Issue 21, 2013, Pages 6378-6396

  Delice, Elif K ^a   Güngör, Zülal ^b  

^a ATATÜRK UNIVERSITY   (Turkey)

^b GAZI UNIVERSITY   (Turkey)

Author keywords

decision support system; fuzzy goal programming; quality function deployment

Indexed keywords

CONFLICTING OBJECTIVES; DESIGN ALTERNATIVES; FUZZY GOAL PROGRAMMING; FUZZY GOAL-PROGRAMMING MODEL; GOAL PROGRAMMING; GOAL PROGRAMMING MODEL; QUALITY FUNCTION DEPLOYMENTS (QFD); UNCERTAIN ENVIRONMENTS;

ARTIFICIAL INTELLIGENCE; COMPUTER PROGRAMMING; CUSTOMER SATISFACTION; DECISION SUPPORT SYSTEMS; INTEGER PROGRAMMING; OPTIMIZATION; PRODUCT DESIGN; QUALITY FUNCTION DEPLOYMENT;

PRODUCT DEVELOPMENT;

EID: 84887815656     PISSN: 00207543     EISSN: 1366588X     Source Type: Journal    
DOI: 10.1080/00207543.2013.803625     Document Type: Article

References (72)

1. Akao, Y. 1990. Quality Function Deployment: İntegrating Customer Requirements into Product Design. Cambridge, MA: Productivity Pr.
2. Arkan, F., and, Z. Güngör. 2007. " A Two-phase Approach for Multi-objective Programming Problems with Fuzzy Coefficients." Information Sciences 177: 5191-5202. (Pubitemid 47409988)
3. Askin, R., and, D. Dawson. 2000. " Maximizing Customer Satisfaction by Optimal Specification of Engineering Characteristics." IIEE Transactions 32 (1): 9-20. (Pubitemid 32210835)
4. Bellman, R. E., and, L. A. Zadeh. 1970. " Decision Making in a Fuzzy Environment." Management Science 17: 141-161.
5. Berger, C. 1993. " Kanos Methods for Understanding Customer-defined Quality." Center for Quality Management Journal 2 (4): 3-35.
6. Bode, J., and, R. Y. K. Fung. 1998. " Cost Engineering with Quality Function Deployment." Computers & Industrial Engineering 35: 587-590. (Pubitemid 128674785)
7. Büyüközkan, G., O. Feyzioǧlu, and, D. Ruan. 2007. " Fuzzy Group Decision-making to Multiple Preference Formats in Quality Function Deployment." Computers in Industry 58 (5): 392-402. (Pubitemid 46590425)
8. Chanas, S., and, D. Kuchta. 2002. " Fuzzy Goal Programming-one Notion, Many Meanings." Control and Cybernetics 31 (4): 871-890. (Pubitemid 36699116)
9. Chen, L.-H., and, W. C. Ko. 2009. " Fuzzy Linear Programming Models for New Product Design Using QFD with FMEA." Applied Mathematical Modelling 33 (2): 633-647.
10. Chen, L. H., and, W. C. Ko. 2010. " Fuzzy Linear Programming Models for NPD Using a Four-phase QFD Activity Process Based on the Means-End Chain Concept." European Journal of Operational Research 201 (2): 619-632.
11. Chen, L. H., and, F. C. Tsai. 2001. " Fuzzy Goal Programming with Different Importance and Priorities." European Journal of Operational Research 133: 548-556.
12. Chen, L. H., and, M. C. Weng. 2003. " A Fuzzy Model for Exploiting Quality Function Deployment." Mathematical and Computer Modelling 38 (5-6): 559-570.
13. Chen, L. H., and, M. C. Weng. 2006. " An Evaluation Approach to Engineering Design in QFD Processes Using Fuzzy Goal Programming Models." European Journal of Operational Research 172: 230-248.
14. Chen, Y. J., J. Tang, and, R. Y. K. Fung. 2004. " Fuzzy Regression-based Mathematical Programming Model for Quality Function Deployment." International Journal of Production Research 42: 1009-1027.
15. Chen, Y., R. Y. K. Fung, and, J. Tang. 2005. " Fuzzy Expected Value Modelling Approach for Determining Target Values of Engineering Characteristics in QFD." International Journal of Production Research 43 (17): 3583-3604. (Pubitemid 41648298)
16. Cherif, M. S., H. Chabchoub, and, B. Aouni. 2010. " Integrating customers Preferences in the QFD Planning Process Using a Combined Benchmarking and Imprecise Goal Programming Model." International Transactions in Operational Research 17 (1): 85-102.
17. Cole, G. F. 1990. "Market-driven Customer Manuals using QFD." Proceeding of the AUTOFACT90 Conference, USA, 31-35.
18. Dawson, D., and, R. Askin. 1999. " Optimal New Product Design Using Quality Function Deployment with Empirical Value Functions." Quality and Reliability Engineering International 15 (1): 17-32.
19. Delice, E. K., and, Z. Güngör. 2009. " A New Mixed Integer Linear Programming Model for Product Development Using Quality Function Deployment." Computers & Industrial Engineering 57 (3): 906-912.
20. Delice, E. K., and, Z. Güngör. 2011. " A Mixed Integer Goal Programming Model for Discrete Values of Design Requirements in QFD." International Journal of Production Research 49 (10): 2941-2957.
21. Erol, I., and, W. G. Ferrell. 2003. " A Methodology for Selection Problems with Multiple, Conflicting Objectives and Both Qualitative and Quantitative Criteria." International Journal of Production Economics 86 (3): 187-199.
22. Ertuǧrul, I., and, M. Güneş. 2007. " Fuzzy Goal Programming and an Application of Production Process." Advances in Soft Computing 41: 649-659. doi: 10.1007/978-3-540-72432-2-66.
23. Fung, R. Y. K., J. Tang, Y. Tu, and, D. Wang. 2002. " Product Design Resources Optimization Using a Non-linear Fuzzy Quality Functional Deployment Model." International Journal of Production Research 40: 585-599. (Pubitemid 34593816)
24. Fung, R. Y. K., J. Tang, P. Y. Tu, and, Y. Chen. 2003. " Modelling of Quality Function Deployment Planning with Resourceallocation." Research in Engineering Design 14 (4): 247-255.
25. Fung, R. Y. K., Y. Chen, L. Chen, and, J. And Tang. 2005. " A Fuzzy Expected Value-based Goal Programing Model for Product Planning Using Quality Function Deployment." Engineering Optimization 37 (6): 633-647. (Pubitemid 41311784)
26. Graner, M., and, M. Mißler-Behr. 2012. " The Use of Methods in New Product Development-a T of Empirical Literature." International Journal Product Development 16 (2): 158-184.
27. Hauser, J. R., and D. Clausing. 1998. "The House of Quality." Harvard Business Review, 3: 63-73. http://www.sanayi.gov.tr/Files/Documents/ beyaz-esya-sektoru-raporu-06042012151417.pdf. [Accessed 7 December 2012].
28. Ignizio, J.P. 1976. Goal Programming and Extensions, Lexington, Mass.: Heath, Lexington Books, Lexington, MA.
29. Ijiri, Y. 1965. Management Goals and Accounting for Control. Amsterdam: North Holland.
30. Iranmanesh, S. H., and, M. H. Salimi. 2003. " An Investigation of Rank Reversal When Using Fuzzy Importance Levels in QFD Analysis." International Journal of Reliability, Quality and Safety Engineering 10 (2): 195-203.
31. Iranmanesh, S. H., V. Thomsom, and, M. H. Salimi. 2005. " Design Parameter Estimation Using a Modified QFD Method to Improve Customer Perception." Concurrent Engineering Research and Applications 13 (1): 57-67.
32. Jin, B. S., Y. G. Ji, K. Choi, and, G. Cho. 2009. " Development of a Usability Evaluation Framework with Quality Function Deployment: From Customer Sensibility to Product Design." Human Factors Ergononomic in Manufacturing 19 (2): 177-194.
33. Kahraman, C., T. Ertay, and, G. Büyüközkan. 2006. " A Fuzzy Optimization Model for QFD Planning Process Using Analytic Network Approach." European Journal of Operational Research 171 (2): 390-411. (Pubitemid 41706205)
34. Kano, N., N. Seraku, F. Takahashi, S. Tsuji. 1984. "Attractive Quality and must-be Quality." The Journal of the Japanese Society for Quality Control 14 (2): 39-48.
35. Karsak, E. E. 2004a. " Fuzzy Multiple Objective Decision Making Approach to Prioritize Design Requirements in Quality Function Deployment." International Journal of Production Research 42 (18): 3957-3974.
36. Karsak, E. E. 2004b. " Fuzzy Multiple Objective Programming Framework to Prioritize Design Requirements in Quality Function Deployment." Computers and Industrial Engineering 47: 149-163.
37. Karsak, E. E., and, C. O. Özogul. 2009. " An Integrated Decision Making Approach for ERP System Selection." Expert Systems with Applications 36 (1): 660-667.
38. Karsak, E. E., S. Sozer, and, S. E. Alptekin. 2002. " Product Planning in Quality Function Deployment Using a Combined Analytic Network Process and Goal Programming Approach." Computers and Industrial Engineering 44: 171-190. (Pubitemid 35282243)
39. Khoo, L. P., and, N. C. Ho. 1996. " Framework of a Fuzzy Quality Function Deployment System." International Journal of Production Research 34 (2): 299-311. (Pubitemid 126519749)
40. Kim, K. J., H. Moskowitz, A. Dhingra, and, G. Evans. 2000. " Fuzzy Multicriteria Models for Quality Function Deployment." European Journal of Operational Research 121: 504-518. (Pubitemid 30560198)
41. King, R. 1987. "Listening to the Voice of Customer using the Quality Function Deployment System." National Productivity, Review 6 (3): 277-281.
42. Lai X., M. Xie, and Kc. Tan. 2004. "Optimizing Product Design using the Kano Model and QFD", Proceedings of the 2004 IEEE International Engineering Management Conference, IEEE Ems Singapore Chapter: Singapore, 1085-1089. (Pubitemid 40557329)
43. Lai, X., M. Xie, and, Kc Tan. 2005. " Dynamic Programming for QFD Optimization." Quality and Reliability Engineering International 21 (8): 769-780. (Pubitemid 41766864)
44. Lai, X., M. Xie, and, Kc Tan. 2007. " Optimizing Product Design Using Quantitative Quality Function Deployment: A Case Study." Quality and Reliability Engineering International 23: 45-57. (Pubitemid 46278026)
45. Lee, S. M. 1972. Goal Programming for Decision Analysis. Philadelphia, PA: Auerbach.
46. Li, Y., J. Tang, X. Luo, and, J. Xu. 2009. " An İntegrated Method of Rough Set, Kanos Model and AHP for Rating Customer requirements Final İmportance." Expert Systems with Application 36: 7045-7053.
47. Liu, S. H. 2005. " Rating Design Requirements in Fuzzy Quality Function Deployment via a Mathematical Programming Approach." International Journal of Production Research 43 (3): 497-513.
48. Matzler, K., and, H. H. Hinterhuber. 1998. " How to Make Product Development Projects More Successful by Integrating Kanos Model of Customer Satisfaction into Quality Function Deployment." Technovation 18 (1): 25-38. (Pubitemid 128432150)
49. Moskowitz, H., and, K. J. Kim. 1997. " QFD Optimizer: A Novice Friendly Quality Function Deployment Decision Support System for Optimizing Product Designs." Computers and Industrial Engineering 32 (3): 641-655. (Pubitemid 127443675)
50. Narasimhan, R. 1980. " Goal Programming in a Fuzzy Environment." Decision Sciences 11: 325-336.
51. Özcan, U., and, B. Toklu. 2009. " Multiple-criteria Decision-Making in Two-sided Assembly Line Balancing: A Goal Programming and a Fuzzy Goal Programming Models." Computers & Operations Research 36 (6): 1955-1965.
52. Park, T., and, K. Kim. 1998. " Determination of an Optimal Set of Design Requirements Using House of Quality." Journal of Operations Management 16: 569-581. (Pubitemid 128428434)
53. Pullman, M. E., W. L. Moore, and, D. G. Wardell. 2002. " A Comparison of Quality Function Deployment Nd Conjoint Analysis in New Product Design." The Journal of Product Innovation and Management 19: 354-365.
54. Raharjo, H., M. Xie, and, A. C. Brombacher. 2006. " Prioritizing Quality Characteristics in Dynamic Quality Function Deployment." International Journal of Production Research 44 (23): 5005-5018. (Pubitemid 44627507)
55. Ramanathan, R., and, J. Yunfeng. 2009. " Incorporating Cost and Environmental Factors in Quality Function Deployment Using Data Envelopment Analysis." Omega 37: 711-723.
56. Sener, Z., and, E. E. Karsak. 2010. " A Decision Model for Setting Target Levels in Quality Function Deployment Using Nonlinear Programming-based Fuzzy Regression and Optimization." The International Journal of Advanced Manufacturing Technology 48: 1173-1184.
57. Shillito, M. L. 1994. Advanced QFD-linking Technology to Market and Company Needs. New York: Wiley.
58. Sireli, Y., P. Kauffmann, and, E. Ozan. 2007. " Integration of Kanos Model into QFD for Multiple Product Design." IEEE Transactions on Engineering Management 54 (2): 380-390. (Pubitemid 46681196)
59. Sohn, S. Y., and, I. S. Choi. 2001. " Fuzzy QFD for Supply Chain Management with Reliability Consideration." Reliability Engineering and System Safety 72: 327-334. (Pubitemid 32505464)
60. Tabucanon, M. T. 1988. Multiple Criteria Decision Making in Industry. Amsterdam: Elsevier Science.
61. Tan, K. C., and, X. X. Shen. 2000. " Integrating Kanos Model in the Planning Matrix of Quality Function Deployment." Total Quality Management 11 (8): 1141-1151.
62. Tang, J., R. Y. K. Fung, B. Xu, and, D. Wang. 2002. " A New Approach to Quality Function Deployment Planning with Financial Consideration." Computers and Operations Research 29: 1447-1463. (Pubitemid 34573190)
63. Tolga, E., and S. E. Alptekin. 2007. "Product Development Process using a Fuzzy Compromise-based Goal Programming Approach." ICCSA 4705/2007, (1): 832-845.
64. Trappey, C. V., A. J. C. Trappey, and, S.-J. Hwang. 1996. " A Computerized Quality Function Deployment Approach for Retail Services." Computers and Industrial Engineering 30 (4): 611-622. (Pubitemid 126375880)
65. Tu, Y. L., R. Y. K. Fung, J. F. Tang, and, J. J. Kam. 2003. " Computer Aided Customer Interface for Rapid Product Development." The International Journal of Advanced Manufacturing Technology 21 (10-11): 743-753.
66. Van de Poel, I. 2007. " Methodological Problems in QFD and Directions for Future Development." Research in Engineering Design 18 (1): 21-36. (Pubitemid 46677528)
67. Vanegas, L. V., and, A. W. Labib. 2001. " Fuzzy Quality Function Deployment (FQFD) Model for Deriving Optimum Targets." International Journal of Production Research 39 (1): 99-120. (Pubitemid 35165473)
68. Wang, J. 1999. " Fuzzy Outranking Approach to Prioritize Design Requirements in Quality Function Deployment." International Journal of Production Research 37 (4): 899-916.
69. Wasserman, G. S. 1993. " On How to Prioritize Design Requirements during the QFD Planning Process." IEEE Transactions 25 (3): 59-65.
70. Yamashina, H., T. Ito, and, H. Kawada. 2002. " Innovative Product Development Process by Integrating QFD and TRIZ." International Journal of Production Research 40: 1031-1050. (Pubitemid 34593785)
71. Zhou, M. 1998. " Fuzzy Logic and Optimization Models for Implementing QFD." Computers &Industrial Engineering 35 (1-2): 237-240. (Pubitemid 128457129)
72. Zimmermann, H.-J. 1978. " Fuzzy Programming and Linear Programming with Several Objective Functions." Fuzzy Sets and Systems 1: 45-56.