Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs

International Journal of Quality and Service Sciences

Volumn 3, Issue 3, 2011, Pages 267-284

  Slåtten, Terje ^a   Svensson, Göran ^b   Sværi, Sander ^b  

^a Department of Tourism   (Norway)

^b Oslo School of Management   (Norway)

Author keywords

Creativity; Employee behaviour; Frontline; Hotel and catering industry; Humour; Innovative behaviour; Leadership; Norway; Service; Workplace

Indexed keywords

EID: 84986129423     PISSN: 1756669X     EISSN: 17566703     Source Type: Journal    
DOI: 10.1108/17566691111182834     Document Type: Article

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