Designing the strategy map for hotels with key performance indicators of balanced scorecard using DEMATEL technique

International Journal of Business Excellence

Volumn 10, Issue 2, 2016, Pages 240-263

  Kala, Devkant ^a   Bagri, S C ^b  

^a UTTARANCHAL UNIVERSITY   (India)

^b H N B GARHWAL UNIVERSITY   (India)

Author keywords

Balanced scorecard; BSC; Decision making trial and evaluation laboratory method; Hotel; Key performance indicators; KPIs; Strategy map

Indexed keywords

EID: 84982920456     PISSN: 17560047     EISSN: 17560055     Source Type: Journal    
DOI: 10.1504/IJBEX.2016.078005     Document Type: Article

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