Maximizing the success of balanced scorecard implementation in the hospitality industry

International Journal of Hospitality and Tourism Administration

Volumn 3, Issue 3, 2002, Pages 33-58

  Doran, Martha S ^a   Haddad, Kamal ^a   Chow, Chee W ^a  

^a SAN DIEGO STATE UNIVERSITY   (United States)

Author keywords

Balanced scorecard; Implementation pitfalls; Performance measurement; Strategy implementation

Indexed keywords

EID: 85011410671     PISSN: 15256480     EISSN: 15286499     Source Type: Journal    
DOI: 10.1300/J149v03n03_05     Document Type: Article

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