How to profit from the balanced scorecard: An implementation roadmap

Industrial Management and Data Systems

Volumn 106, Issue 7, 2006, Pages 937-952

  Assiri, Ali ^a   Zairi, Mohammed ^a   Eid, Riyad ^b  

^a BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

^b UNIVERSITY OF WOLVERHAMPTON   (United Kingdom)

Author keywords

Balanced scorecard; Benchmarking; Critical success factors; Performance measures; Surveys

Indexed keywords

BENCHMARKING; SOCIAL ASPECTS; SOCIETIES AND INSTITUTIONS; SURVEYS;

BALANCED SCORECARD; CRITICAL SUCCESS FACTORS; PERFORMANCE MEASURES;

INDUSTRIAL MANAGEMENT;

EID: 33747140009     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570610688869     Document Type: Article

References (27)

1. Brown, S., Lo, K. and Lys, T. (1999), "Use of R2 in accounting research: measuring changes in value relevance over the last four decades", Journal of Accounting and Economics, Vol. 28 No. 2, pp. 83-115.
2. Chakravarthy, B.S. (1986), "Measuring strategic performance", Strategic Management Journal, Vol. 7 No. 5, p. 437.
3. Eid, R. and Trueman, M. (2004), "Factors affect the success of business-to-business international internet marketing (B-to-B IIM): an empirical study of UK companies", Journal of Industrial Management & Data Systems, Vol. 104 No. 1, pp. 16-30.
4. Eid, R., Trueman, M. and Ahmed, A. (2002), "A cross-industry review of B2B critical success factors", Internet Research: Electronic Networking Applications and Policy, Vol. 12 No. 2, pp. 110-23.
5. Epstein, M. and Manzoni, J-F. (1998), "Implementing corporate strategy: from tableaux de bord to balanced scorecards", European Management Journal, Vol. 16 No. 2, pp. 190-203.
6. Evans, N. (2005), "Assessing the balanced scorecard as a management tool for hotels", International Journal of Contemporary Hospitality Management, Vol. 17 No. 5, pp. 376-90.
7. Huang, S., Lee, C. and Kao, A. (2006), "Balancing performance measures for information security management: a balanced scorecard framework", Industrial Management & Data Systems, Vol. 106 No. 2, pp. 242-55.
8. Kaplan, R. (1996), "Communication breakdown: balanced scorecard survey by CFO magazine", CFO, Vol. 12(ER), pp. 29-40.
9. Kaplan, R.S. (1994), "Devising a balanced scorecard matched to business strategy", Planning Review, September-October, pp. 15-17, 19, 48.
10. Kaplan, R.S. (2005), "How the balanced scorecard complements the McKinsey 7-S model", Strategy & Leadership, Vol. 33 No. 3, pp. 41-6.
11. Kaplan, R.S. and Norton, D.P. (1992), "The balanced scorecard - measures that drive performance", Harvard Business Review, Vol. 70 No. 1, pp. 71-8.
12. Kaplan, R.S. and Norton, D.P. (1996a), "Using the balanced scorecard as a strategic management system", Harvard Business Review, Vol. 74 No. 1, pp. 75-85.
13. Kaplan, R.S. and Norton, D.P. (1996b), "Linking the balanced scorecard to strategy", California Management Review, Vol. 39(ER), pp. 53-79.
14. Kaplan, R.S. and Norton, D.P. (1996c), The Balanced Scorecard: Translating Strategy Into Action, Harvard Business School Press, Boston, MA.
15. Kaplan, R.S. and Norton, D.P. (2001), The Strategy-focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, Harvard Business School Press, Boston, MA.
16. Leem, C.S. and Kim, I. (2004), "An integrated evaluation system based on the continuous improvement model of IS performance", Industrial Management & Data Systems, Vol. 104 No. 2, pp. 115-28.
17. McGaughey, R.E. (2002), "Benchmarking business-to-business electronic commerce", Benchmarking: An International Journal, Vol. 9 No. 5, pp. 471-84.
18. Maisel, L.S. (2001), Performance Measurement Practices Survey, American Institute of Public, Accountants, New York, NY.
19. Marr, B. and Neely, A. (2003), "Automating the balanced scorecard - selection criteria to identify appropriate software applications", Measuring Business Excellence, Vol. 7 No. 3, pp. 29-36.
20. Sandkuhl, K., Meissen, U., Hacker, J. and Jakoby, A. (2003), "Supporting alignment of IT-infrastructure and IT-strategy: the balanced scorecard based IT-strategycard approach", Proceedings 10th ISPE International Conference on Concurrent Engineering, Madeira Island, Portugal, July.
21. Rao, M.P. (2006), "A performance measurement system using a profit-linked multi-factor measurement model", Industrial Management & Data Systems, Vol. 106 No. 3, pp. 362-79.
22. Shen, L., Drew, D. and Chung, J. (2003), "Benchmarking the use of information technology by the quantity surveying profession", Benchmarking: An International Journal, Vol. 10 No. 6, pp. 581-96.
23. Walker, K.B. (1996), "Corporate performance reporting revisited - the balanced scorecard and dynamic management reporting", Industrial Management & Data Systems, Vol. 96 No. 3, p. 24.
24. Wang, W. (2005), "An evaluation of the balanced scorecard? in equity valuation: the case of exchange ratio in the M&As of Taiwan's financial industry", Journal of Intellectual Capital, Vol. 6 No. 2, pp. 206-21.
25. Zairi, M. (1998), "Supplier partnerships for effective advanced manufacturing technology implementation: a proposed model", Integrated Manufacturing Systems, Vol. 9 No. 2, pp. 109-19.
26. Kaplan, R.S. and Norton, D.P. (1997), "Why does business need a balanced scorecard?", Journal of Cost Management, Vol. 11(ER), pp. 5-11.
27. Kaplan, R.S. and Norton, D.P. (2005), "The balanced scorecard: measures that drive performance", Harvard Business Review, Vol. 83, pp. 172-80.