A data envelopment analysis-based balanced scorecard for measuring the comparative efficiency of Korean luxury hotels

International Journal of Quality & Reliability Management

Volumn 25, Issue 4, 2008, Pages 349-365

  Min, Hokey ^a   Min, Hyesung ^b   Joo, Seong Jong ^c  

^a BOWLING GREEN STATE UNIVERSITY   (United States)

^b Yuhan University   (South Korea)

^c CENTRAL WASHINGTON UNIVERSITY   (United States)

Author keywords

Balanced scorecard; Benchmarking; Data analysis; Hotels; Service quality; South Korea

Indexed keywords

EID: 42249106603     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710810865249     Document Type: Article

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