When does repository KMS use lift performance? the role of alternative knowledge sources and task environments

MIS Quarterly: Management Information Systems

Volumn 40, Issue 1, 2016, Pages 133-156

  Kim, Seung Hyun ^a   Mukhopadhyay, Tridas ^b,c   Kraut, Robert E ^b  

^a Department of Innovation and Entrepreneurial Marketing   (South Korea)

^b CARNEGIE MELLON UNIVERSITY   (United States)

^c CARNEGIE MELLON UNIVERSITY   (Qatar)

Author keywords

Business value of IT; Complementarity; Contingent impact; IT usage; Knowledge channels; Knowledge management; Knowledge management systems; Retail grocery; Situated knowledge performance framework

Indexed keywords

COSTS; INVESTMENTS; KNOWLEDGE BASED SYSTEMS; KNOWLEDGE MANAGEMENT; MANAGEMENT SCIENCE; MANAGERS; SALES;

BUSINESS VALUE OF IT; COMPLEMENTARITY; CONTINGENT IMPACT; IT USAGE; KNOWLEDGE CHANNELS; KNOWLEDGE MANAGEMENT SYSTEM; PERFORMANCE FRAMEWORKS; RETAIL GROCERY;

INFORMATION USE;

EID: 84961770715     PISSN: 02767783     EISSN: 21629730     Source Type: Journal    
DOI: 10.25300/MISQ/2016/40.1.06     Document Type: Article

References (75)

1. Agarwal, R., and Lucas, H. C. 2005. "The Information Systems Identity Crisis: Focusing on High-Visibility and High-Impact Research," MIS Quarterly (29:3), pp. 381-398.
2. Ahearne, M., Jones, E., Rapp, A., and Mathieu, J. 2008. "High Touch through High Tech: The Impact of Salesperson Technology Usage on Sales Performance via Mediating Mechanisms," Management Science (54:4), pp. 671-685.
3. Alavi, M., and Leidner, D. E. 2001. "Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues," MIS Quarterly (25:1), pp. 107-136.
4. Aral, S., Brynjolfsson, E., and Van Alstyne, M. 2012. "Information, Technology, and Information Worker Productivity," Information Systems Research (23:3), pp. 849-867.
5. Aral, S., Brynjolfsson, E., and Wu, D. J. 2006. "Which Came First, IT or Productivity? The Virtuous Cycle of Investment and Use in Enterprise Systems," in Proceedings of the 27th International Conference on Information Systems, Milwaukee, WI, pp. 1819-1840.
6. Aral, S., and Weill, P. 2007. "IT Assets, Organizational Capabilities, and Firm Performance: How Resource Allocations and Organizational Differences Explain Performance Variation," Organization Science (18:5), pp. 763-780.
7. Argote, L., and Epple, D. 1990. "Learning Curves in Manufacturing," Science (247:4945), pp. 920-924.
8. Armstrong, J. S., and Overton, T. S. 1977. "Estimating Nonresponse Bias in Mail Surveys," Journal of Marketing Research (14:3), pp. 396-402.
9. Ashworth, M., Mukhopadhyay, T., and Argote, L. 2004. "Information Technology and Organizational Learning: An Empirical Analysis," in Proceedings of the 25th International Conference on Information Systems, Washington, DC, pp. 481-492.
10. Banker, R. D., and Kauffman, R. J. 2004. "The Evolution of Research on Information Systems: A Fiftieth-Year Survey of The Literature In Management Science," Management Science (50:3), pp. 281-298.
11. Barua, A., Kriebel, C. H., and Mukhopadhyay, T. 1995. "Information Technologies and Business Value: An Analytic and Empirical Investigation," Information Systems Research (6:1), pp. 3-23.
12. Barua, A., and Mukhopahdyay, T. 2000. "Information Technology and Business Performance: Past, Present and Future," in Framing the Domains of IT Management Research: Glimpsing the Future Through the Past, R. W. Zmud (ed.), Cincinnati, OH: Pinnaflex Educational Resources, pp. 65-84.
13. Baum, C., Nichols, A., and Schaffer, M. 2010. "Evaluating One-Way and Two-Way Cluster-Robust Covariance Matrix Estimates," paper presented at the Stata Conference 11, Boston, Boston, MA.
14. Baum, J.R., and Wally, S. 2003. "Strategic Decision Speed and Firm Performance," Strategic Management Journal (24:11), pp. 1107-1129.
15. Belsley, D. A., Kuh, E., and Welsch, R. E. 1980. Regression Diagnostics: Identifying Influential Data and Sources of Collinearity, New York: John Wiley and Sons.
16. Birkinshaw, J., and Sheehan, T. 2002. "Managing the Knowledge Life Cycle," MIT Sloan Management Review (44:1), pp. 75-83.
17. Brynjolfsson, E., and Hitt, L. 1996. "Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending," Management Science (42:4), pp. 541-558.
18. Brynjolfsson, E., Hitt, L. M., and Yang, S. K. 2002. "Intangible Assets: Computers and Organizational Capital," Brookings Papers on Economic Activity (1), pp. 137-198.
19. Burton-Jones, A., and Gallivan, M. J. 2007. "Toward a Deeper Understanding of System Usage in Organizations: A Multilevel Perspective," MIS Quarterly (31:4), pp. 657-679.
20. Burton-Jones, A., and Straub, D. W. 2006. "Reconceptualizing System Usage: An Approach and Empirical Test," Information Systems Research (17:3), pp. 228-246.
21. Caliendo, M., Clement, M., Papies, D., and Scheel-Kopeinig, S. 2012. "Research Note - The Cost Impact of Spam Filters: Measuring the Effect of Information System Technologies in Organizations," Information System Research (23:3, Part 2), pp. 1068-1080.
22. Choi, B., and Lee, J. N. 2012. "Complementarities and Substitutabilities among Knowledge Sourcing Strategies and Their Impact on Firm Performance," Journal of the Association for Information Systems (13:7), pp. 498-545.
23. da Cunha, J. V. 2013. "A Dramaturgical Model of the Production of Performance Data," MIS Quarterly (37:3), pp. 723-748.
24. Das, A. 2003. "Knowledge and Productivity in Technical Support Work," Management Science (49:4), pp. 416-431.
25. Davamanirajan, P., Kauffman, R. J., Kriebel, C. H., and Mukhopadhyay, T. 2006. "Systems Design, Process Performance, and Economic Outcomes in International Banking," Journal of Management Information Systems (23:2), pp. 65-90.
26. Dennis, A., and Vessey, I. 2005. "Three Knowledge Management Strategies: Knowledge Hierarchies, Knowledge Markets, and Knowledge Communities," MIS Quarterly Executive (4:4), pp. 399-412.
27. Devaraj, S., and Kohli, R. 2003. "Performance Impacts of Information Technology: Is Actual Usage the Missing Link?," Management Science (49:3), pp. 273-289.
28. Eisenhardt, K. M., and Martin, J. A. 2000. "Dynamic Capabilities: What Are They?," Strategic Management Journal (21:10-11), pp. 1105-1121.
29. Gallivan, M. J., Eynon, J., and Rai, A. 2003. "The Challenge of Knowledge Management Systems: Analyzing the Dynamic Processes Underlying Performance Improvement Initiatives," Information Technology & People (16:3), pp. 326-352.
30. Gilmour, D. 2003. "How to Fix Knowledge Management," Harvard Business Review (81:10), pp. 16-17.
31. Glazer, R. 1993. "Measuring the Value of Information: The Information-Intensive Organization," IBM Systems Journal (32:1), pp. 99-110.
32. Grant, R. M. 1996. "Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration," Organization Science (7:4), pp. 375-387.
33. Gray, P. H., and Meister, D. B. 2004. "Knowledge Sourcing Effectiveness," Management Science (50:6), pp. 821-834.
34. Gupta, A. K., and Govindarajan, V. 2000. "Knowledge Flows Within Multinational Corporations," Strategic Management Journal (21:4), pp. 473-496.
35. Haas, M. R., and Hansen, M. T. 2005. "When Using Knowledge Can Hurt Performance: The Value of Organizational Capabilities in a Management Consulting Company," Strategic Management Journal (26:1), pp. 1-24.
36. Haas, M. R., and Hansen, M. T. 2007. "Different Knowledge, Different Benefits: Toward a Productivity Perspective on Knowledge Sharing in Organizations," Strategic Management Journal (28:11), pp. 1133-1153.
37. Hansen, M. T., Nohria, N., and Tierney, T. 1999. "What's Your Strategy for Managing Knowledge?," Harvard Business Review (77:2), pp. 106-116.
38. Huber, G. P., and Daft, R. L. 1987. "The Information Environments of Organizations," in Handbook of Organizational Communication, F. Jablin, L. Putnam, K. Roberts and L. Porter (eds.), Newbury Park, CA: Sage Publications, pp. 130-164.
39. Kim, K. K., Shin, H. K., and Kong, Y. I. 2013. "Potential Complementary Knowledge, Collaborative Elaboration, and Synergistic Knowledge," Asia Pacific Journal of Information Systems (23:1), pp. 107-132
40. Kim, S. H., and Kim, B. C. 2014. "Differential Effects of Prior Experience on the Malware Resolution Process," MIS Quarterly (38:3), pp. 655-678.
41. Ko, D. G., and Dennis, A. R. 2011. "Profiting from Knowledge Management: The Impact of Time and Experience," Information Systems Research (22:1), pp. 134-152.
42. Kogut, B., and Zander, U. 1992. "Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology," Organization Science (3:3), pp. 383-397.
43. Kohli, R., and Grover, V. 2008. "Business Value of IT: An Essay on Expanding Research Directions to Keep Up with the Times," Journal of the Association for Information Systems (9:1), pp. 23-39.
44. Levitt, B., and March, J. G. 1988. "Organizational Learning," Annual Review of Sociology (14), pp. 319-340.
45. Melville, N., Kraemer, K., and Gurbaxani, V. 2004. "Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value," MIS Quarterly (28:2), pp. 283-322.
46. Mithas, S., and Krishnan, M. S. 2009. "From Association to Causation via a Potential Outcomes Approach," Information Systems Research (20:2), pp. 295-313.
47. Mithas, S., and Whitaker, J. 2007. "Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation," Information Systems Research (18:3), pp. 237-259.
48. Mudambi, R. 2008. "Location, Control and Innovation in Knowledge-Intensive Industries," Journal of Economic Geography (8:5), pp. 699-725.
49. Mukhopadhyay, T., and Kekre, S. 2002. "Strategic and Operational Benefits of Electronic Integration in B2B Procurement Processes," Management Science (48:10), pp. 1301-1313.
50. Mukhopadhyay, T., Kekre, S., and Kalathur, S. 1995. "Business Value of Information Technology: A Study of Electronic Data Interchange," MIS Quarterly (19:2), pp. 137-156.
51. Mukhopadhyay, T., Lerch, F. J., and Mangal, V. 1997. "Assessing the Impact of Information Technology on Labor Productivity: A Field Study," Decision Support Systems (19:2), pp. 109-122.
52. Mukhopadhyay, T., and Mangal, V. 1997. "Direct and Indirect Impacts of Information Technology Applications on Productivity: A Field Study," International Journal of Electronic Commerce (1:3), pp. 85-100.
53. Mukhopadhyay, T., Rajiv, S., and Srinivasan, K. 1997. "Information Technology Impact on Process Output and Quality," Management Science (43:12), pp. 1645-1659.
54. Mukhopadhyay, T., Singh, P. V., and Kim, S. H. 2011. "Learning Curves of Agents with Diverse Skills in Information Technology-Enabled Physician Referral Systems," Information Systems Research (22:3), pp. 586-605.
55. Nahmias, S. 1977. "Ordering Perishable Inventory When Both Demand and Lifetime Are Random," Management Science (24:1), pp. 82-90.
56. Nayyar, P., and Bantel, K. 1994. "Competitive Agility: A Source of Competitive Advantage Based on Speed and Variety," in Advances in Strategic Management (Volume 10), P. Shrivastava, A. S. Huff, and J. E. Dutton (eds.), Greenwich, CT: JAI Press, pp. 193-222.
57. Nonaka, I. 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science (5:1), pp. 14-37.
58. Ofir, C., and Simonson, I. 2001. "In Search of Negative Customer Feedback: The Effect of Expecting to Evaluate on Satisfaction Evaluations," Journal of Marketing Research (38:2), pp. 170-182.
59. Ofir, C., and Simonson, I. 2007. "The Effect of Stating Expectations on Customer Satisfaction and Shopping Experience," Journal of Marketing Research (44:1), pp. 164-174.
60. Pee, L. G., Kankanhalli, A., and Kim, H. W. 2010. "Knowledge Sharing in Information Systems Development: A Social Interdependence Perspective," Journal of the Association for Information Systems (11:10), pp. 550-575.
61. Porter, M. E., and Millar, V. E. 1985. "How Information Gives You Competitive Advantage," Harvard Business Review (63:4), pp. 149-160.
62. Rosenbaum, P. R., and Rubin, D. B. 1983. "Assessing Sensitivity to an Unobserved Binary Covariate in an Observational Study with Binary Outcome," Journal of the Royal Statistical Society Series B-Methodological (45:2), pp. 212-218.
63. Smith, M. D., and Telang, R. 2009. "Competing with Free: The Impact of Movie Broadcasts on DVD Sales and Internet Piracy," MIS Quarterly (33:2), pp. 321-338.
64. Sorenson, O. 2003. "Interdependence and Adaptability: Organizational Learning and the Long-Term Effect of Integration," Management Science (49:4), pp. 446-463.
65. Staiger, D., and Stock, J. H. 1997. "Instrumental Variables Regression with Weak Instruments," Econometrica (65:3), pp. 557-586.
66. Stiroh, K. J. 2002. "Information Technology and the US Productivity Revival: What Do the Industry Data Say?," American Economic Review (92:5), pp. 1559-1576.
67. Straub, D., Limayem, M., and Karahanna-Evaristo, E. 1995. "Measuring System Usage: Implications for IS Theory Testing," Management Science (41:8), pp. 1328-1342.
68. Sung, T. K. 2008. "Competitive Advantage of IT and Effects on Strategy and Structure: Knowledge-Intensive vs.Manufacturing Industries," International Journal of Technology Management (41:3-4), pp. 359-378.
69. Sykes, T. A., Venkatesh, V., and Johnson, J. L. 2014. "Enterprise System Implementation and Employee Job Performance: Understanding the Role of Advice Networks," MIS Quarterly (38:1), pp. 51-72.
70. Szulanski, G. 1996. "Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within the Firm," Strategic Management Journal (17), pp. 27-43.
71. Tanriverdi, H. 2005. "Information Technology Relatedness, Knowledge Management Capability, and Performance of Multibusiness Firms," MIS Quarterly (29:2), pp. 311-334.
72. Teece, D.J., Pisano, G., and Shuen, A. 1997. "Dynamic Capabilities and Strategic Management," Strategic Management Journal (18:7), pp. 509-533.
73. Uzzi, B. 1997. "Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness," Administrative Science Quarterly (42:1), pp. 35-67.
74. Weill, P. 1992. "The Relationship Between Investment in Information Technology and Firm Performance: A Study of the Valve Manufacturing Sector," Information Systems Research (3:4), pp. 307-333.
75. Zuckerman, P. 1994. "America's Silent Revolution," U.S. News & World Report (117:3), p. 90.