Learning curves of agents with diverse skills in information technology-enabled physician referral systems

Information Systems Research

Volumn 22, Issue 3, 2011, Pages 586-605

  Mukhopadhyay, Tridas ^a   Singh, ParamVir ^a   Kim, Seung Hyun ^b  

^a CARNEGIE MELLON UNIVERSITY   (United States)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Domain experts; Healthcare IT; IT enabled call centers; Learning curves; System experts

Indexed keywords

EID: 84865099412     PISSN: 10477047     EISSN: 15265536     Source Type: Journal    
DOI: 10.1287/isre.1110.0359     Document Type: Article

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