A dramaturgical model of the production of performance data

MIS Quarterly: Management Information Systems

Volumn 37, Issue 3, 2013, Pages 723-748

  Da Cunha, João Vieira ^a,b  

^a UNIVERSIDADE EUROPEIA   (Portugal)

^b AARHUS UNIVERSITY   (Denmark)

Author keywords

Ethnography; Implementation of information technology; Management information systems; Performance monitoring; Production of performance data

Indexed keywords

ETHNOGRAPHY; IMPRESSION MANAGEMENT; PERFORMANCE DATA; PERFORMANCE MONITORING; PERFORMANCE REPORTS;

INFORMATION TECHNOLOGY; MANAGEMENT; MANAGEMENT INFORMATION SYSTEMS; MANAGERS; SPECIFICATIONS;

HUMAN RESOURCE MANAGEMENT;

EID: 84887417349     PISSN: 02767783     EISSN: 21629730     Source Type: Journal    
DOI: None     Document Type: Article

References (59)

1. Archer, M. 1996. Culture and Agency: The Place of Culture in Social Theory, Cambridge, UK: Cambridge University Press.
2. Ball, K., and Wilson, D. C. 2000. "Power, Control and Computer- Based Performance Monitoring: Repertoires, Resistance and Subjectivities," Organization Studies (21:3), pp. 539-565.
3. Bandura, A. 2001. "Social Cognitive Theory: An Agentic Perspective," Annual Review of Psychology (52), pp. 1-26.
4. Barker, J. R., and Cheney, G. 1994. "The Concept and the Practices of Discipline in Contemporary Organizational Life," Communication Monographs (60), pp. 19-43.
5. Barley, S. R. 1986. "Technology as an Occasion for Structuring: Evidence from Observations of CT Scanners and Social Order of Radiology Departments," Administrative Science Quarterly (31), pp. 78-108.
6. Barley, S. R. 1990. "Images of Imaging: Notes on Doing Longitudinal Field Work," Organization Science (1:3), pp. 220-247.
7. Beaudry, A., and Pinsonneault, A. 2005. "Understanding User Responses to Information Technology: A Coping Model of User Adaptation," MIS Quarterly (29:3), pp. 493-524.
8. Boland, R. J., Jr. 1993. "Accounting and the Interpretive Act," Accounting Organizations and Society (18:2/3), pp. 125-146.
9. Broadbent, M., Weill, P., and St. Clair, D. 1999. "The Implications of Information Technology Infrastructure for Business Process Redesign," MIS Quarterly (23:2), pp. 159-182.
10. Clark, T., Jones, M., and Armstrong, C. 2007. "The Dynamic Structure of Management Support Systems: Theory Development, Research Focus, and Direction," MIS Quarterly (31:3), pp. 579-615.
11. Coombs, R., Knights, D., and Willmott, H. 1992. "Culture, Control and Competition: Towards a Conceptual Framework for the Study of Information Technology in Organizations," Organization Studies (13), pp. 51-72.
12. Cooper, R. B., and Wolfe, R. A. 2005. "Information Processing Model of Information Technology Adaptation: An Intra- Organizational Diffusion Perspective," ACM SIGMIS Database (36:1), pp. 30-48.
13. Covaleski, M. A., Dirsmith, M. W., Heian, J. B., and Samuel, S. 1998. "The Calculated and the Avowed: Techniques of Discipline and Struggles over Identity in Big Six Public Accounting Firms," Administrative Science Quarterly (43), pp. 293-327.
14. Daft, R., and Macintosh, N. 1981. "A Tentative Exploration into the Amount and Equivocality of Information Processing in Organizational Work Units," Administrative Science Quarterly (26:2), pp. 207-224.
15. Delery, J. E., and Doty, D. H. 1996. "Modes of Theorizing in Strategic Human Resource Management: Tests of Universalistic, Contingency, and Configurational Performance Predictions," Academy of Management Journal (39), pp. 802-835.
16. Doolin, B. 2004. "Power and Resistance in the Implementation of a Medical Management Information System," Information Systems Journal (14:4), pp. 343-362.
17. Elmes, M. B., Strong, D. M., and Volkoff, O. 2005. "Panoptic Empowerment and Reflective Conformity in Enterprise Systems- Enabled Organizations," Information & Organization (15:1), pp. 1-37.
18. El Sawy, O. 1985. "Personal Information Systems for Strategic Scanning in Turbulent Environments: Can the CEO Go On- Line?," MIS Quarterly (9:1), pp. 53-60.
19. Ezzamel, M., and Willmott, H. 1998. "Accounting for Teamwork: A Critical Study of Group-Based Systems of Organizational Control," Administrative Science Quarterly (43), pp. 358-396.
20. Garud, R., and Kumaraswamy, A. 2005. "Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies," MIS Quarterly (29:1), pp. 9-33.
21. Gefen, D., and Ridings, C. M. 2002. "Implementation Team Responsiveness and User Evaluation of Customer Relationship Management: A Quasi-Experimental Design Study of Social Exchange Theory," Journal of Management Information Systems (1:1), pp. 47-69.
22. George, J. F. 1996. "Computer-Based Monitoring: Common Perceptions and Empirical Results," MIS Quarterly (20:4), pp. 459-480
23. Ginzberg, M. J. 1981. "Early Diagnosis of MIS Implementation Failure: Promising Results and Unanswered Questions," Management Science (27:4), pp. 459-478.
24. Goffman, E. 1959. The Presentation of Self in Everyday Life, Garden City, NY: Doubleday.
25. Gwillim, D., Dovey, K., and Wieder, B. 2005. "The Politics of Post-Implementation Reviews," Information Systems Journal (15), pp. 307-319.
26. Heath, C., and Luff, P. 2000. Technology in Action, New York: Cambridge University Press.
27. Hirschheim, R., and Klein, H. K. 1994. "Realizing Emancipatory Principles in Information Systems Development: The Case for Ethics," MIS Quarterly (18:1), pp. 83-109.
28. Jackall, R. 1989. Moral Mazes: The World of Corporate Managers, New York: Oxford University Press.
29. Kanter, R. M. 1993. Men and Women of the Corporation (2nd ed), New York: Basic Books.
30. Kunda, G. 1992. Engineering Culture: Control and Commitment in a High-Tech Corporation, Philadelphia: Temple University Press.
31. Langley, A. 1990. "Patterns in the Use of Formal Analysis in Strategic Decisions," Organization Studies (11:1), pp. 17-45.
32. Lapointe, L., and Rivard, S. 2005. "A Multilevel Model of Resistance to Information Technology Implementation," MIS Quarterly (29:3), pp. 461-491.
33. Leidner, D. E., and Kayworth, T. 2006. "Review: A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict," MIS Quarterly (30:2), pp. 357-399.
34. Mahmood, M. A., and Soon, S. K. 2007. "A Comprehensive Model for Measuring the Potential Impact of Information Technology on Organizational Strategic Variables," Decision Sciences (22:4), pp. 869-897.
35. Marakas, G. M., and Hornik, S. 1996. "Passive Resistance Misuse: Overt Support and Covert Recalcitrance in Is Implementation," European Journal of Information Systems (5), pp. 208-219.
36. Markus, M. L. 1983. "Power, Politics, and MIS Implementation," Communications of the ACM (26), pp. 430-444.
37. Martinsons, M., Davison, R., and Tse, D. 1999. "The Balanced Scorecard: A Foundation for the Strategic Management of Information Systems," Decision Support Systems (25:1), pp. 71-88.
38. McBride, N. 1997. "The Rise and Fall of an Executive Information System: A Case Study," Information Systems Journal (7), pp. 277-287.
39. Miller, J. 2001. "Evolving Information Processing Organizations," in Dynamics of Organizations: Computational Modeling and Organization Theories, A. Lomi, and E. Larsen (eds), Cambridge, MA: MIT Press, pp. 307-327.
40. Mintzberg, H. 1979. The Structuring of Organizations: A Synthesis of the Research, Englewood Cliffs, NJ: Prentice-Hall.
41. Nutt, P. C. 1987. "Identifying and Appraising How Managers Install Strategy," Strategic Management Journal (8:1), pp. 1-14.
42. Orlikowski, W. J. 1991. "Integrated Information Environment or Matrix of Control? The Contradictory Implications of Information Technology," Accounting Management and Information Technologies (1:1), pp. 9-42.
43. Orlikowski, W. J. 1996. "Improvising Organizational Transformation Over Time: A Situated Change Perspective," Information Systems Research (7:1), pp. 63-92.
44. Orlikowski, W. J., and Robey, D. 1991. "Information Technology and the Structuring of Organizations," Information Systems Research (2:2), pp. 143-169.
45. Pinsonneault, A., and Rivard, S. 1998. "Information Technology and the Nature of Managerial Work: From the Productivity Paradox to the Icarus Paradox?," MIS Quarterly (22:3), pp. 287-311.
46. Pullig, C., Maxham, J., and Hair, J. 2002. "Salesforce Automation Systems: An Exploratory Examination of Organizational Factors Associated with Effective Implementation and Salesforce Productivity," Journal of Business Research (55:5), pp. 401-415.
47. Saunders, C. S. 1981. "Management Information Systems, Communications, and Departmental Power: An Integrated Model," Academy of Management Review (6), pp. 431-442.
48. Schultze, U. 2000. "A Confessional Account of an Ethnography About Knowledge Work," MIS Quarterly (24:1), pp. 3-41.
49. Schultze, U., and Boland, R. 2000. "Knowledge Management Technology and the Reproduction of Knowledge Work Practices," Journal of Strategic Information Systems (9:2-3), pp. 193-12.
50. Sewell, G. 1998. "The Discipline of Teams: The Control of Team- Based Industrial Work through Electronic and Peer Surveillance," Administrative Science Quarterly (43:2), pp. 397-428.
51. Sewell, G., and Wilkinson, B. 1992. "'Someone to Watch Over Me': Surveillance, Discipline and the Just-in-Time Labour Process," Sociology (26), pp. 271-289.
52. Sia, S., Tang, M., Soh, C., and Boh, W. 2002. "Enterprise Resource Planning (ERP) Systems as a Technology of Power: Empowerment or Panoptic Control?," ACM SIGMIS Database (33:1), pp. 23-37.
53. Smith, K., Grimm, C., Gannon, M., and Chen, M. 1991. "Organizational Information Processing, Competitive Responses, and Performance in the U.S. Domestic Airline Industry," Academy of Management Journal (34:1), pp. 60-85.
54. Vaara, E., and Mantere, S. 2008. "On the Problem of Participation in Strategy: A Critical Discursive Perspective," Organization Science (19:2), pp. 341-358.
55. Vandenbosch, B., and Huff, S. 1997. "Searching and Scanning: How Executives Obtain Information from Executive Information Systems," MIS Quarterly, pp. 81-107.
56. Volonino, L., and Watson, H. J. 1990. "The Strategic Business Objectives Method for Guiding Executive Information Systems Development," Journal of Management Information Systems (7:3), pp. 27-39.
57. Walstrom, K., and Wilson, R. 1997. "An Examination of Executive Information System (EIS) Users," Information & Management (32:2), pp. 75-83.
58. Watson, T. J. 2001. In Search of Management: Culture, Chaos and Control in Managerial Work (Rev. ed.), London: Thomson Learning.
59. Zuboff, S. 1988. In the Age of the Smart Machine, New York: Basic Books.