-
2
-
-
17944380548
-
Family, caring and ageing in the United Kingdom
-
Gilbert T, Powell J. Family, caring and ageing in the United Kingdom. Scand J Caring Sci 2005; 19: 53-7.
-
(2005)
Scand J Caring Sci
, vol.19
, pp. 53-57
-
-
Gilbert, T.1
Powell, J.2
-
3
-
-
84877841134
-
Patient perceptions of epinephrine auto-injectors: exploring barriers to use
-
Money AG, Barnett J, Kuljis J, Lucas J. Patient perceptions of epinephrine auto-injectors: exploring barriers to use. Scand J Caring Sci 2013; 27: 335-44.
-
(2013)
Scand J Caring Sci
, vol.27
, pp. 335-344
-
-
Money, A.G.1
Barnett, J.2
Kuljis, J.3
Lucas, J.4
-
4
-
-
84857044327
-
Self-care ability among home-dwelling older people in rural areas in southern Norway
-
Dale B, Söderhamn U, Söderhamn O. Self-care ability among home-dwelling older people in rural areas in southern Norway. Scand J Caring Sci 2012; 26: 113-22.
-
(2012)
Scand J Caring Sci
, vol.26
, pp. 113-122
-
-
Dale, B.1
Söderhamn, U.2
Söderhamn, O.3
-
5
-
-
61449109247
-
Emerging patient-driven health care models: an examination of health social networks, consumer personalized medicine and quantified self-tracking
-
Swan M. Emerging patient-driven health care models: an examination of health social networks, consumer personalized medicine and quantified self-tracking. Int J Environ Res Public Health 2009; 6: 492-525.
-
(2009)
Int J Environ Res Public Health
, vol.6
, pp. 492-525
-
-
Swan, M.1
-
6
-
-
84856387132
-
Self-monitoring of oral anticoagulation: systematic review and meta-analysis of individual patient data
-
Heneghan C, Ward A, Perera R, Bankhead C, Fuller A, Stevens R, Bradford K, Tyndel S, Alonso-Coello P, Ansell J, Beyth R, Bernardo A, Christensen TD, Cromheecke ME, Edson RG, Fitzmaurice D, Gadisseur AP, Garcia-Alamino JM, Gardiner C, Hasenkam JM, Jacobson A, Kaatz S, Kamali F, Khan TI, Knight E, Körtke H, Levi M, Matchar D, Menéndez-Jándula B, Rakovac I, Schaefer C, Siebenhofer A, Souto JC, Sunderji R, Gin K, Shalansky K, Völler H, Wagner O, Zittermann A. Self-monitoring of oral anticoagulation: systematic review and meta-analysis of individual patient data. Lancet 2012; 379: 322-34.
-
(2012)
Lancet
, vol.379
, pp. 322-334
-
-
Heneghan, C.1
Ward, A.2
Perera, R.3
Bankhead, C.4
Fuller, A.5
Stevens, R.6
Bradford, K.7
Tyndel, S.8
Alonso-Coello, P.9
Ansell, J.10
Beyth, R.11
Bernardo, A.12
Christensen, T.D.13
Cromheecke, M.E.14
Edson, R.G.15
Fitzmaurice, D.16
Gadisseur, A.P.17
Garcia-Alamino, J.M.18
Gardiner, C.19
Hasenkam, J.M.20
Jacobson, A.21
Kaatz, S.22
Kamali, F.23
Khan, T.I.24
Knight, E.25
Körtke, H.26
Levi, M.27
Matchar, D.28
Menéndez-Jándula, B.29
Rakovac, I.30
Schaefer, C.31
Siebenhofer, A.32
Souto, J.C.33
Sunderji, R.34
Gin, K.35
Shalansky, K.36
Völler, H.37
Wagner, O.38
Zittermann, A.39
more..
-
7
-
-
79551549367
-
patients' perspectives on self-testing of oral anticoagulation therapy: content analysis of patients' internet blogs
-
Shah SGS, Robinson I. patients' perspectives on self-testing of oral anticoagulation therapy: content analysis of patients' internet blogs. BMC Health Serv Res 2011; 11: 25.
-
(2011)
BMC Health Serv Res
, vol.11
, pp. 25
-
-
Shah, S.G.S.1
Robinson, I.2
-
8
-
-
43749101629
-
Empowerment in diabetes care: towards measuring empowerment
-
Sigurdardottir AK, Jonsdottir H. Empowerment in diabetes care: towards measuring empowerment. Scand J Caring Sci 2008; 22: 284-91.
-
(2008)
Scand J Caring Sci
, vol.22
, pp. 284-291
-
-
Sigurdardottir, A.K.1
Jonsdottir, H.2
-
9
-
-
57349160349
-
Patient-centred care and adherence: definitions and applications to improve outcomes
-
Robinson J, Callister LC, Berry JA, Dearing KA. Patient-centred care and adherence: definitions and applications to improve outcomes. J Am Acad Nurse Pract 2008; 20: 600-7.
-
(2008)
J Am Acad Nurse Pract
, vol.20
, pp. 600-607
-
-
Robinson, J.1
Callister, L.C.2
Berry, J.A.3
Dearing, K.A.4
-
10
-
-
0036823501
-
Self-management approaches for people with chronic conditions: a review
-
Barlow J, Wright C, Sheasby J, Turner A, Hainsworth J. Self-management approaches for people with chronic conditions: a review. Patient Educ Couns 2002; 48: 177-87.
-
(2002)
Patient Educ Couns
, vol.48
, pp. 177-187
-
-
Barlow, J.1
Wright, C.2
Sheasby, J.3
Turner, A.4
Hainsworth, J.5
-
11
-
-
2342587347
-
Long-term effects of self management education for patients with type 2 diabetes taking maximal oral hypoglycaemic therapy: a randomized trial in primary care
-
Goudswaard AN, Stolk RP, Zuithoff NP, de Valk HW, Rutten GE. Long-term effects of self management education for patients with type 2 diabetes taking maximal oral hypoglycaemic therapy: a randomized trial in primary care. Diabet Med 2004; 21: 491-6.
-
(2004)
Diabet Med
, vol.21
, pp. 491-496
-
-
Goudswaard, A.N.1
Stolk, R.P.2
Zuithoff, N.P.3
de Valk, H.W.4
Rutten, G.E.5
-
12
-
-
33847070831
-
Management of atrial fibrillation: the NICE guidelines
-
Lip GY, Rudolf M, Kakar P. Management of atrial fibrillation: the NICE guidelines. Int J Clin Pract 2007; 61: 9-11.
-
(2007)
Int J Clin Pract
, vol.61
, pp. 9-11
-
-
Lip, G.Y.1
Rudolf, M.2
Kakar, P.3
-
15
-
-
79952483060
-
Anticoagulation therapy
-
Kitchener T. Anticoagulation therapy. Nurs Stand 2011; 25: 59.
-
(2011)
Nurs Stand
, vol.25
, pp. 59
-
-
Kitchener, T.1
-
16
-
-
34347394935
-
Do increases in patient activation result in improved self-management behaviours?
-
Hibbard J, Mahoney ER, Stock R, Tusler M. Do increases in patient activation result in improved self-management behaviours? Health Serv Res 2007; 42: 1443-63.
-
(2007)
Health Serv Res
, vol.42
, pp. 1443-1463
-
-
Hibbard, J.1
Mahoney, E.R.2
Stock, R.3
Tusler, M.4
-
17
-
-
19444364708
-
Patient empowerment: reflections on the challenge of fostering the adoption of a new paradigm
-
Anderson RM, Funnell MM. Patient empowerment: reflections on the challenge of fostering the adoption of a new paradigm. Patient Educ Couns 2005; 57: 153-7.
-
(2005)
Patient Educ Couns
, vol.57
, pp. 153-157
-
-
Anderson, R.M.1
Funnell, M.M.2
-
18
-
-
77958058516
-
Practice redesign and the patient-centred medical home: history, promises, and challenges
-
Kilo CM, Wasson JH. Practice redesign and the patient-centred medical home: history, promises, and challenges. Health Aff 2010; 29: 773-8.
-
(2010)
Health Aff
, vol.29
, pp. 773-778
-
-
Kilo, C.M.1
Wasson, J.H.2
-
19
-
-
78650803204
-
New models of self-management education for minority ethnic groups: pilot randomized trial of a story-sharing intervention
-
Greenhalgh T, Campbell-Richards D, Vijayaraghavan S, Collard A, Malik F, Griffin M, Morris J, Claydon A, Macfarlane F. New models of self-management education for minority ethnic groups: pilot randomized trial of a story-sharing intervention. J Health Serv Res Policy 2011; 16: 28-36.
-
(2011)
J Health Serv Res Policy
, vol.16
, pp. 28-36
-
-
Greenhalgh, T.1
Campbell-Richards, D.2
Vijayaraghavan, S.3
Collard, A.4
Malik, F.5
Griffin, M.6
Morris, J.7
Claydon, A.8
Macfarlane, F.9
-
20
-
-
4644223584
-
Home prothrombin time monitoring: a literature analysis
-
Yang DT, Robetorye RS, Rodgers GM. Home prothrombin time monitoring: a literature analysis. Am J Hematol 2004; 77: 177-86.
-
(2004)
Am J Hematol
, vol.77
, pp. 177-186
-
-
Yang, D.T.1
Robetorye, R.S.2
Rodgers, G.M.3
-
21
-
-
40549117917
-
Clinical effectiveness and cost-effectiveness of different models of managing long-term oral anticoagulation therapy: a systematic review and economic modelling
-
Connock M. Clinical effectiveness and cost-effectiveness of different models of managing long-term oral anticoagulation therapy: a systematic review and economic modelling. Health Technol Assess 2007; 11: 1-86.
-
(2007)
Health Technol Assess
, vol.11
, pp. 1-86
-
-
Connock, M.1
-
22
-
-
32944461778
-
An evidence-based review and guidelines for patient self-testing and management of oral anticoagulation
-
Fitzmaurice DA, Gardiner C, Kitchen S, Mackie I, Murray ET, Machin SJ. An evidence-based review and guidelines for patient self-testing and management of oral anticoagulation. Br J Haematol 2005; 131: 156-65.
-
(2005)
Br J Haematol
, vol.131
, pp. 156-165
-
-
Fitzmaurice, D.A.1
Gardiner, C.2
Kitchen, S.3
Mackie, I.4
Murray, E.T.5
Machin, S.J.6
-
23
-
-
34248171842
-
Home anticoagulation testing: accuracy of patient reported values
-
Quin J, Rogers LQ, Markwell S, Butler T III, McClafferty R, Hazelrigg S. Home anticoagulation testing: accuracy of patient reported values. J Surg Res 2007; 140: 189-93.
-
(2007)
J Surg Res
, vol.140
, pp. 189-193
-
-
Quin, J.1
Rogers, L.Q.2
Markwell, S.3
Butler, T.4
McClafferty, R.5
Hazelrigg, S.6
-
24
-
-
77958549170
-
Effect of home testing of international normalized ratio on clinical events
-
Matchar DB, Jacobson A, Dolor R, Edson R, Uyeda L, Phibbs CS, Vertrees JE, Shih MC, Holodniy M, Lavori P. Effect of home testing of international normalized ratio on clinical events. N Engl J Med 2010; 363: 1608-20.
-
(2010)
N Engl J Med
, vol.363
, pp. 1608-1620
-
-
Matchar, D.B.1
Jacobson, A.2
Dolor, R.3
Edson, R.4
Uyeda, L.5
Phibbs, C.S.6
Vertrees, J.E.7
Shih, M.C.8
Holodniy, M.9
Lavori, P.10
-
25
-
-
79955432126
-
Meta-analysis: effect of patient self-testing and self-management of long-term anticoagulation on major clinical outcomes
-
Bloomfield HE, Krause A, Greer N, Taylor BC, MacDonald R, Rutks I, Reddy P, Wilt TJ. Meta-analysis: effect of patient self-testing and self-management of long-term anticoagulation on major clinical outcomes. Ann Intern Med, 2011; 154: 472-82.
-
(2011)
Ann Intern Med
, vol.154
, pp. 472-482
-
-
Bloomfield, H.E.1
Krause, A.2
Greer, N.3
Taylor, B.C.4
MacDonald, R.5
Rutks, I.6
Reddy, P.7
Wilt, T.J.8
-
26
-
-
77952468072
-
Self-monitoring and self-management of oral anticoagulation
-
Garcia-Alamino JM, Ward AM, Alonso-Coello P, Perera R, Bankhead C, Fitzmaurice D, Heneghan CJ. Self-monitoring and self-management of oral anticoagulation. Cochrane Database Syst Rev 2010; 14: 4.
-
(2010)
Cochrane Database Syst Rev
, vol.14
, pp. 4
-
-
Garcia-Alamino, J.M.1
Ward, A.M.2
Alonso-Coello, P.3
Perera, R.4
Bankhead, C.5
Fitzmaurice, D.6
Heneghan, C.J.7
-
27
-
-
60749089437
-
Patient self-testing and self-management of oral anticoagulation
-
Braun S, Spannagl M, Völler H. Patient self-testing and self-management of oral anticoagulation. Anal Bioanal Chem 2009; 393: 1463-71.
-
(2009)
Anal Bioanal Chem
, vol.393
, pp. 1463-1471
-
-
Braun, S.1
Spannagl, M.2
Völler, H.3
-
28
-
-
13844314810
-
Guidelines for implementation of patient self-testing and patient self-management of oral anticoagulation
-
Ansell J, Jacobson A, Levy J, Völler H, Hasenkam JM. Guidelines for implementation of patient self-testing and patient self-management of oral anticoagulation. Int J Cardiol 2005; 99: 37-45.
-
(2005)
Int J Cardiol
, vol.99
, pp. 37-45
-
-
Ansell, J.1
Jacobson, A.2
Levy, J.3
Völler, H.4
Hasenkam, J.M.5
-
29
-
-
61449186458
-
Self-monitoring of oral anticoagulation: does it work outside trial conditions?
-
Gardiner C, Longair I, Pescott MA, Erwin H, Hills J, Machin SJ, Cohen H. Self-monitoring of oral anticoagulation: does it work outside trial conditions? J Clin Pathol 2009; 62: 168-71.
-
(2009)
J Clin Pathol
, vol.62
, pp. 168-171
-
-
Gardiner, C.1
Longair, I.2
Pescott, M.A.3
Erwin, H.4
Hills, J.5
Machin, S.J.6
Cohen, H.7
-
30
-
-
13544273265
-
Barriers to patient self-testing of prothrombin time: national survey of anticoagulation practitioners
-
Wittkowsky AK, Sekreta CM, Nutescu EA, Ansell J. Barriers to patient self-testing of prothrombin time: national survey of anticoagulation practitioners. Pharmacotherapy 2005; 25: 265-9.
-
(2005)
Pharmacotherapy
, vol.25
, pp. 265-269
-
-
Wittkowsky, A.K.1
Sekreta, C.M.2
Nutescu, E.A.3
Ansell, J.4
-
32
-
-
84859750428
-
Self-monitoring and self-management of oral anticoagulation
-
Young C, Skorga P. Self-monitoring and self-management of oral anticoagulation. Int J Evid Based Med 2011; 9: 76-7.
-
(2011)
Int J Evid Based Med
, vol.9
, pp. 76-77
-
-
Young, C.1
Skorga, P.2
-
33
-
-
12744254919
-
Patient self-testing is a reliable and acceptable alternative to laboratory INR monitoring
-
Gardiner C, Williams K, Makie IJ. Patient self-testing is a reliable and acceptable alternative to laboratory INR monitoring. Br J Haematol 2005; 128: 242-7.
-
(2005)
Br J Haematol
, vol.128
, pp. 242-247
-
-
Gardiner, C.1
Williams, K.2
Makie, I.J.3
-
34
-
-
33644896243
-
A randomised control trial of patients self-management of oral anti-coagulation compared with patient self-testing
-
Gardiner C, Williams K, Longair I, Mackie IJ, Machin SJ, Cohen H. A randomised control trial of patients self-management of oral anti-coagulation compared with patient self-testing. Br J Haematol 2006; 132: 598-603.
-
(2006)
Br J Haematol
, vol.132
, pp. 598-603
-
-
Gardiner, C.1
Williams, K.2
Longair, I.3
Mackie, I.J.4
Machin, S.J.5
Cohen, H.6
-
35
-
-
33846573835
-
Chronic disease self-management education programs: challenges ahead
-
Jordan JE, Osbourne RH. Chronic disease self-management education programs: challenges ahead. Med J Aust 2007; 186: 84-7.
-
(2007)
Med J Aust
, vol.186
, pp. 84-87
-
-
Jordan, J.E.1
Osbourne, R.H.2
-
36
-
-
77649337496
-
From support to boundary: a qualitative study of the border between self-care and professional care
-
Keilman T, Huby G, Powell A, Sheikh A, Price D, Williams S, Pinnock H. From support to boundary: a qualitative study of the border between self-care and professional care. Patient Educ Couns 2010; 79: 55-61.
-
(2010)
Patient Educ Couns
, vol.79
, pp. 55-61
-
-
Keilman, T.1
Huby, G.2
Powell, A.3
Sheikh, A.4
Price, D.5
Williams, S.6
Pinnock, H.7
-
37
-
-
77954316023
-
Supporting self-management of chronic health conditions: common approaches
-
Lawn S, Schoo A. Supporting self-management of chronic health conditions: common approaches. Patient Educ Couns 2010; 80: 205-2011.
-
(2010)
Patient Educ Couns
, vol.80
, pp. 205-2011
-
-
Lawn, S.1
Schoo, A.2
-
38
-
-
84899659975
-
Empowerment, patient centred care and self-management
-
Pulvirenti M, McMillan J, Lawn S. Empowerment, patient centred care and self-management. Health Expect, 2014; 17: 303-310.
-
(2014)
Health Expect
, vol.17
, pp. 303-310
-
-
Pulvirenti, M.1
McMillan, J.2
Lawn, S.3
-
39
-
-
62549112591
-
Cochrane reviews of educational and self-management interventions to guide nursing practice: a review
-
Coster S, Norman I. Cochrane reviews of educational and self-management interventions to guide nursing practice: a review. Int J Nurs Stud 2008; 46: 508-28.
-
(2008)
Int J Nurs Stud
, vol.46
, pp. 508-528
-
-
Coster, S.1
Norman, I.2
-
40
-
-
34250832776
-
How effective are expert patient (lay led) education programmes for chronic disease?
-
Griffiths C, Foster G, Ramsay J, Eldridge S, Taylor S. How effective are expert patient (lay led) education programmes for chronic disease? Br Med J 2007; 334: 1254-6.
-
(2007)
Br Med J
, vol.334
, pp. 1254-1256
-
-
Griffiths, C.1
Foster, G.2
Ramsay, J.3
Eldridge, S.4
Taylor, S.5
-
41
-
-
79959943233
-
Chronic condition self-management: expectations and responsibility
-
Lawn S, McMillan J, Pulvirenti M. Chronic condition self-management: expectations and responsibility. Patient Educ Couns 2011; 84: e5-e8.
-
(2011)
Patient Educ Couns
, vol.84
, pp. e5-e8
-
-
Lawn, S.1
McMillan, J.2
Pulvirenti, M.3
-
42
-
-
34547777475
-
The expert patients programme: a paradox of patient empowerment and medical dominance
-
Wilson PM, Kendall S, Brooks F. The expert patients programme: a paradox of patient empowerment and medical dominance. Health Soc Care Community 2007; 15: 426-38.
-
(2007)
Health Soc Care Community
, vol.15
, pp. 426-438
-
-
Wilson, P.M.1
Kendall, S.2
Brooks, F.3
-
43
-
-
40849086350
-
The UK expert patients program: lessons learned and implications for cancer survivors' self-care support programs
-
Wilson PM. The UK expert patients program: lessons learned and implications for cancer survivors' self-care support programs. J Cancer Surviv 2008; 2: 45-52.
-
(2008)
J Cancer Surviv
, vol.2
, pp. 45-52
-
-
Wilson, P.M.1
-
44
-
-
11144346959
-
The 'expert patient': empowerment or medical dominance? The case of weight loss, pharmaceutical drugs and the Internet
-
Fox NJ, Ward KJ, O'Rourke AJ. The 'expert patient': empowerment or medical dominance? The case of weight loss, pharmaceutical drugs and the Internet. Soc Sci Med 2005; 60: 1299-309.
-
(2005)
Soc Sci Med
, vol.60
, pp. 1299-1309
-
-
Fox, N.J.1
Ward, K.J.2
O'Rourke, A.J.3
-
45
-
-
63149132663
-
Chronic illness: beyond the expert patient
-
Greenhalgh T. Chronic illness: beyond the expert patient. Br Med J 2009; 338: 629-32.
-
(2009)
Br Med J
, vol.338
, pp. 629-632
-
-
Greenhalgh, T.1
-
47
-
-
77749289214
-
Patients, persons or partners? Involving those with chronic disease in their care
-
McWilliam CL. Patients, persons or partners? Involving those with chronic disease in their care. Chronic Illness 2009; 5: 277-92.
-
(2009)
Chronic Illness
, vol.5
, pp. 277-292
-
-
McWilliam, C.L.1
-
48
-
-
0842312389
-
Researching patient-professional interactions
-
Bury M. Researching patient-professional interactions. J Health Serv Res Policy. 2004; 1: 48-54.
-
(2004)
J Health Serv Res Policy.
, vol.1
, pp. 48-54
-
-
Bury, M.1
-
49
-
-
19944384142
-
Measuring service quality in a hospital colposcopy clinic
-
Wisniewski M, Wisniewski W. Measuring service quality in a hospital colposcopy clinic. Int J Health Care Qual Assur 2005; 18: 217-28.
-
(2005)
Int J Health Care Qual Assur
, vol.18
, pp. 217-228
-
-
Wisniewski, M.1
Wisniewski, W.2
-
50
-
-
12144264053
-
Patient satisfaction in a preoperative assessment clinic: an analysis using SERVQUAL dimensions
-
Pakdil F, Harwood T. Patient satisfaction in a preoperative assessment clinic: an analysis using SERVQUAL dimensions. Total Qual Manag 2005; 16: 15-30.
-
(2005)
Total Qual Manag
, vol.16
, pp. 15-30
-
-
Pakdil, F.1
Harwood, T.2
-
51
-
-
51749096667
-
Patient-perceived dimensions of total quality service in healthcare
-
Duggirala M, Rajendran C, Anantharaman RN. Patient-perceived dimensions of total quality service in healthcare. Benchmarking 2005; 15: 560-83.
-
(2005)
Benchmarking
, vol.15
, pp. 560-583
-
-
Duggirala, M.1
Rajendran, C.2
Anantharaman, R.N.3
-
52
-
-
84958843634
-
A socio-cognitive approach to customer adherence in health care
-
Snell L, White L, Dagger T. A socio-cognitive approach to customer adherence in health care. Eur J Mark 2014; 48: 496-521.
-
(2014)
Eur J Mark
, vol.48
, pp. 496-521
-
-
Snell, L.1
White, L.2
Dagger, T.3
-
53
-
-
76649139144
-
A critical review of patient satisfaction
-
Gill L, White L. A critical review of patient satisfaction. Leadersh Health Serv 2009; 22: 8-19.
-
(2009)
Leadersh Health Serv
, vol.22
, pp. 8-19
-
-
Gill, L.1
White, L.2
-
54
-
-
57149114355
-
Enhancing patient engagement in chronic disease self-management support initiatives in Australia: the need for an integrated approach
-
Jordan JE, Briggs AM, Brand CA, Osborne RH. Enhancing patient engagement in chronic disease self-management support initiatives in Australia: the need for an integrated approach. Med J Aust 2008; 189: 9.
-
(2008)
Med J Aust
, vol.189
, pp. 9
-
-
Jordan, J.E.1
Briggs, A.M.2
Brand, C.A.3
Osborne, R.H.4
-
56
-
-
39349093860
-
What is quality and how is it achieved? Practitioners' views versus quality models
-
Hudelson P, Cléopas A, Kolly V, Chopard P, Perneger T. What is quality and how is it achieved? Practitioners' views versus quality models. Qual Saf Health Care 2008; 17: 31-6.
-
(2008)
Qual Saf Health Care
, vol.17
, pp. 31-36
-
-
Hudelson, P.1
Cléopas, A.2
Kolly, V.3
Chopard, P.4
Perneger, T.5
-
57
-
-
84875036992
-
Healthcare service quality: towards a broad definition
-
Mosadeghrad AM. Healthcare service quality: towards a broad definition. Int J Health Care Qual Assur 2013; 26: 203-19.
-
(2013)
Int J Health Care Qual Assur
, vol.26
, pp. 203-219
-
-
Mosadeghrad, A.M.1
-
58
-
-
84993047474
-
Service quality dimensions: an examination of Gronroo's service quality model
-
Kang G, James J. Service quality dimensions: an examination of Gronroo's service quality model. Manag Serv Qual 2004; 14: 266-77.
-
(2004)
Manag Serv Qual
, vol.14
, pp. 266-277
-
-
Kang, G.1
James, J.2
-
59
-
-
39049119730
-
Alternative measures of service quality: a review
-
Ladhari R. Alternative measures of service quality: a review. Manag Serv Qual 2008; 18: 65-86.
-
(2008)
Manag Serv Qual
, vol.18
, pp. 65-86
-
-
Ladhari, R.1
-
60
-
-
84894619888
-
A conceptual framework for quality of care
-
Mosadeghrad AM. A conceptual framework for quality of care. Mater Sociomed 2012; 24: 251-61.
-
(2012)
Mater Sociomed
, vol.24
, pp. 251-261
-
-
Mosadeghrad, A.M.1
-
61
-
-
35448932834
-
A hierarchical model of health service quality
-
Dagger TS, Sweeney JC, Johnson LW. A hierarchical model of health service quality. J Serv Res 2007; 10: 123-42.
-
(2007)
J Serv Res
, vol.10
, pp. 123-142
-
-
Dagger, T.S.1
Sweeney, J.C.2
Johnson, L.W.3
-
62
-
-
17444409242
-
Patient perceptions of the quality of health services
-
Sofaer S, Firminger K. Patient perceptions of the quality of health services. Annu Rev Public Health 2005; 26: 513-59.
-
(2005)
Annu Rev Public Health
, vol.26
, pp. 513-559
-
-
Sofaer, S.1
Firminger, K.2
-
63
-
-
84993108394
-
The applicability of SERVQUAL in cross-national measurements of health-care quality
-
Kilbourne WE, Duffy J, Duffy M, Giarchi M. The applicability of SERVQUAL in cross-national measurements of health-care quality. J Serv Mark 2004; 18: 524-33.
-
(2004)
J Serv Mark
, vol.18
, pp. 524-533
-
-
Kilbourne, W.E.1
Duffy, J.2
Duffy, M.3
Giarchi, M.4
-
64
-
-
0034097178
-
Perceptual gaps in understanding patient expectations for health care service quality
-
O'Connor S, Trinh H, Shewchuk RM. Perceptual gaps in understanding patient expectations for health care service quality. Health Care Manage Rev 2000; 25: 7-23.
-
(2000)
Health Care Manage Rev
, vol.25
, pp. 7-23
-
-
O'Connor, S.1
Trinh, H.2
Shewchuk, R.M.3
-
66
-
-
51549085432
-
The value of choice: the development of a new measurement tool
-
Ogden J, Daniells E, Barnett J. The value of choice: the development of a new measurement tool. Br J Gen Pract 2008; 58: 614-8.
-
(2008)
Br J Gen Pract
, vol.58
, pp. 614-618
-
-
Ogden, J.1
Daniells, E.2
Barnett, J.3
-
67
-
-
51549116266
-
The value of choice: a qualitative study
-
Barnett J, Ogden J, Daniels E. The value of choice: a qualitative study. Br J Gen Pract 2008; 58: 609-13.
-
(2008)
Br J Gen Pract
, vol.58
, pp. 609-613
-
-
Barnett, J.1
Ogden, J.2
Daniels, E.3
-
68
-
-
84857812099
-
Shared decision making: the pinnacle of patient-centered care
-
Barry MJ, Edgman-Levitan S. Shared decision making: the pinnacle of patient-centered care. N Engl J Med 2012; 366: 780-1.
-
(2012)
N Engl J Med
, vol.366
, pp. 780-781
-
-
Barry, M.J.1
Edgman-Levitan, S.2
-
69
-
-
0033581281
-
Paternalism or partnership? Patients have grown up - and there's no going back
-
Coulter A. Paternalism or partnership? Patients have grown up - and there's no going back. Br Med J 1999; 319: 719-20.
-
(1999)
Br Med J
, vol.319
, pp. 719-720
-
-
Coulter, A.1
-
70
-
-
0029194783
-
Measuring service quality at a university health clinic
-
Anderson EA. Measuring service quality at a university health clinic. Int J Health Care Qual Assur 1995; 8: 32-37.
-
(1995)
Int J Health Care Qual Assur
, vol.8
, pp. 32-37
-
-
Anderson, E.A.1
-
71
-
-
0003744505
-
-
The Free Press, New York, USA.
-
Zeithaml VA, Parasuraman A, Berry LL. Delivering Quality Service: Balancing Customer Perceptions and Expectations. 1990, The Free Press, New York, USA.
-
(1990)
Delivering Quality Service: Balancing Customer Perceptions and Expectations
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Berry, L.L.3
-
72
-
-
0003506109
-
-
6th edn., Prentice Hall, Upper Saddle River, NJ, USA.
-
Hair JF, Black W, Babin B, Anderson R. Multivariate Data Analysis, 6th edn. 2006, Prentice Hall, Upper Saddle River, NJ, USA.
-
(2006)
Multivariate Data Analysis
-
-
Hair, J.F.1
Black, W.2
Babin, B.3
Anderson, R.4
-
73
-
-
81555195668
-
A systematic review and meta-analysis of face-to-face communication of tailored health messages: implications for practice
-
Wanyonyi KL, Themessl-Huber M, Humphris G, Freeman R. A systematic review and meta-analysis of face-to-face communication of tailored health messages: implications for practice. Patient Educ Couns 2011; 85: 348-55.
-
(2011)
Patient Educ Couns
, vol.85
, pp. 348-355
-
-
Wanyonyi, K.L.1
Themessl-Huber, M.2
Humphris, G.3
Freeman, R.4
-
75
-
-
77952853266
-
The physician-patient relationship and a national health information network
-
Francis LP. The physician-patient relationship and a national health information network. J Law Med Ethics 2010; 38: 36-49.
-
(2010)
J Law Med Ethics
, vol.38
, pp. 36-49
-
-
Francis, L.P.1
-
76
-
-
77950958806
-
The relationship between continuity and patient satisfaction: a systematic review
-
Adler R, Vasiliadis A, Bickell N. The relationship between continuity and patient satisfaction: a systematic review. Fam Pract 2010; 27: 171-8.
-
(2010)
Fam Pract
, vol.27
, pp. 171-178
-
-
Adler, R.1
Vasiliadis, A.2
Bickell, N.3
-
77
-
-
79953107298
-
Supportive accountability: a model for providing human support to enhance adherence to eHealth interventions
-
Mohr DC, Cuijpers P, Lehman K. Supportive accountability: a model for providing human support to enhance adherence to eHealth interventions. J Med Internet Res 2011; 13: e30.
-
(2011)
J Med Internet Res
, vol.13
, pp. e30
-
-
Mohr, D.C.1
Cuijpers, P.2
Lehman, K.3
-
78
-
-
70350128824
-
Technologically assisted behaviour change: a systematic review of studies of novel technologies for the management of chronic illness
-
Rosser BA, Vowles KE, Keogh E, Eccleston C, Mountain GA. Technologically assisted behaviour change: a systematic review of studies of novel technologies for the management of chronic illness. J Telemed Telecare 2009; 15: 327-38.
-
(2009)
J Telemed Telecare
, vol.15
, pp. 327-338
-
-
Rosser, B.A.1
Vowles, K.E.2
Keogh, E.3
Eccleston, C.4
Mountain, G.A.5
-
79
-
-
36348990056
-
The impact of patient-physician web messaging on healthcare service provision
-
McGeady D, Kujala J, Ilvonen K. The impact of patient-physician web messaging on healthcare service provision. Int J Med Inform 2008; 77: 17-23.
-
(2008)
Int J Med Inform
, vol.77
, pp. 17-23
-
-
McGeady, D.1
Kujala, J.2
Ilvonen, K.3
|