The impact of patient-physician web messaging on healthcare service provision

International Journal of Medical Informatics

Volumn 77, Issue 1, 2008, Pages 17-23

  McGeady, David ^a   Kujala, Jaakko ^a   Ilvonen, Karita ^a  

^a AALTO UNIVERSITY   (Finland)

Author keywords

E health; eHealth; Patient physician online communication; Web messaging

Indexed keywords

ELECTRONIC DATA INTERCHANGE; HEALTH CARE; HOSPITAL DATA PROCESSING; MESSAGE PASSING; ONLINE SYSTEMS;

E-HEALTH; ONLINE COMMUNICATION TOOLS; ONLINE MESSAGING; WEB MESSAGING;

BIOINFORMATICS;

COST BENEFIT ANALYSIS; DOCTOR PATIENT RELATION; E-MAIL; HEALTH CARE COST; HEALTH CARE QUALITY; HEALTH SERVICE; HUMAN; INFORMATION SERVICE; INTERNET; MEDICAL INFORMATICS; PATIENT SATISFACTION; PREVENTIVE MEDICINE; PRIORITY JOURNAL; REVIEW;

DELIVERY OF HEALTH CARE; ELECTRONIC MAIL; FINLAND; HUMANS; INTERNET; PHYSICIAN-PATIENT RELATIONS;

EID: 36348990056     PISSN: 13865056     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijmedinf.2006.11.004     Document Type: Review

References (42)

1. Couchman G.R., Forjuoh S.N., Rascoe T.G., Reis M.D., Koehler B., and van Walsum K.L. E-mail communications in primary care: what are patients' expectations for specific test results?. Int. J. Med. Inform. 74 (2005) 21-30
2. Moyer C.A., Stern D.T., Dobias K.S., Cox D.T., and Katz S.J. Bridging the electronic divide: patient and provider perspectives on e-mail communication in primary care. Am. J. Manag. Care 8 (2002) 427-433
3. Kleiner K.D., Akers R., Burke B.L., and Werner E.J. Parent and physician attitudes regarding electronic communication in pediatric practices. Pediatrics (2002) 740-744
4. Hassol A., Walker J.M., Kidder D., Rokita K., Young D., Pierdon S., Deitz D., Kuck S., and Ortiz E. Patient experiences and attitudes about access to a patient electronic health care record and linked web messaging. J. Am. Med. Inform. Assoc. 11 (2004) 505-513
5. Katz S.J., Nissan N., and Moyer C.A. Crossing the digital divide: evaluating on-line communication between patients and their providers. Am. J. Manag. Care 10 (2004) 593-598
6. Baldwin F.D. The doctor is in. Healthc. Inform. 19 (2002) 44-48
7. The Harris Poll, Patient/physician online communication: many patients want it, would pay for it, and it would influence their choice of doctors and health plans, Harris Interactive Health Care News 2 (2002) 1-4.
8. Ball M.J., and Lillis J. E-health: transforming the physician/patient relationship. Int. J. Med. Inform. 61 (2001) 1-10
9. Eng T. The E-health Landscape-A Terrain Map of Emerging Information and Communication Technologies in Health and Health Care (2001), The Robert Wood Johnson Foundation, Princeton, NJ
10. Suarez-Almazor M.E. Patient-physician communication. Curr. Opin. Rheumatol. 16 (2004) 91-95
11. Beisecker A., and Beisecker T. Patient information-seeking behaviours when communicating with doctors. Med. Care 28 (1990) 19-28
12. Pinder R. The Management of Chronic Disease: Patient and Doctor Perspectives on Parkinson's Disease (1990), Macmillan Press, London
13. Travaline, et al. Patient-physician communication: why and how. J. Am. Osteopath. Assoc. 105 (2005) 13-18
14. Umefjord G., Petersson G., and Hamberg K. Reasons for consulting a doctor on the internet: web survey of users of an ask the doctor service. J. Med. Internet Res. 5 (2003) e26
15. Houston T., Sands D., Jenskes M., and Ford D. Experiences of patients who were early adopters of electronic communication with their physician: satisfaction, benefits, and concerns. Am. J. Manag. Care 10 (2004) 601-608
16. Patt M.R., Houston T.K., Jenckes M.W., Sands D.Z., and Ford D.E. Doctors who are using e-mail with their patients: a qualitative exploration. J. Med. Internet Res. 5 (2003) e9
17. Eminovic N., Wyatt J.C., Tarpey A.M., Murray G., and Ingrams G.J. First evaluation of the NHS direct online clinical enquiry service: a nurse-led web chat triage service for the public. J. Med. Internet Res. 6 (2004) e17
18. Ilioudis C., and Pangalos G. A framework for an institutional high level security policy for the processing of medical data and their transmission through the Internet. J. Med. Internet Res. 3 (2001) 14
19. Kittler A.F., Wald J.S., Volk L.A., Pizziferri L., Jagannath Y., Harris C., Lippincott M., Yu T., Hobbs J., and Bates D.W. The role of primary care non-physician clinic staff in e-mail communication with patients. Int. J. Med. Inform. 73 (2004) 333-340
20. Liederman E.M., Lee J.C., Baquero V.H., and Seites P.G. The impact of patient-physician web messaging on provider productivity. J. Healthc. Inform. Manag. 19 (2005) 81-86
21. Liederman E.M., and Morefield C.S. Web messaging: a new tool for patient-physician communication. J. Am. Med. Inform. Assoc. 10 (2003) 260-270
22. Liederman E.M., Lee J.C., Baquero V.H., and Seites P.G. Patient-physician web messaging-the impact on message volume and satisfaction. J. Gen. Intern. Med. 20 (2005) 52-57
23. Tjora A., Tran T., and Faxvaag A. Privacy vs usability: a qualitative exploration of patients' experiences with secure internet communication with their general practitioner. J. Med. Internet Res. 7 (2005) e15
24. ®' is a registered trademark of the RelayHealth Corporation, Emeryville, CA.
25. Bindman A.B., Grumbach K., Osmond D., Vranizan K., and Stewart A.L. Primary care and receipt of preventive services. J. Gen. Intern. Med. 11 (1996) 269-276
26. Holiday I., and Tam W.K. E-health in the East Asian tigers. Int. J. Med. Inform. 73 (2004) 759-769
27. Jackson J.L., and Kroenke K. The effect of unmet expectations among adults presenting with physical symptoms. Ann. Intern. Med. 134 (2001) 889-987
28. Stewart M.A. Effective physician-patient communication and health outcomes: a review. CMAJ 15 (1995) 1423-1433
29. Kaplan S.H., Greenfield S., and Ware Jr. J.E. Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Med. Care 27 (1989) S110-S127 Erratum in: Med. Care 27 (1989) 679
30. Levinson W., Roter D.L., Mullooly J.P., et al. Physician-patient communication: the relationship with malpractice claims among primary care physicians and surgeons. JAMA 277 (1997) 553-557
31. Balas E.A., Jaffrey F., Kuperman G.J., Boren S.A., Brown G.D., Pinciroli F., and Mitchell J.A. Electronic communication with patients; evaluation of distance medicine technology. JAMA 278 (1997) 152-159
32. Congressional Budget Office. An Analysis of the Literature on Disease Management Programs (2004), Congressional Budget Office, Washington, DC
33. Sittig D.F. Results of a content analysis of electronic messages (email) sent between patients and their physicians. BMC Med. Inform. Decis. Mak. 3 (2003)
34. Kravitz R.L., Bell R.A., and Franz C.E. A taxonomy of requests by patients (TORP): a new system for understanding clinical negotiation in office practice. J. Fam. Pract. 48 (1999) 872-878
35. Castren J., Niemi M., and Virjo I. Use of email for patient communication in student health care: a cross-sectional study. BMC Med. Inform. Decis. Mak. 5 (2005) 2
36. Bergmo T., Kummervold P., Gammon D., and Dahl L. Electronic patient-provider communication: will it offset office visits and telephone consultations in primary care?. Int. J. Med. Inform. 74 (2005) 705-710
37. Pizziferri L., Kittler A., Volk L.A., Hobbs J., Jagannath Y., Wald J.S., Middleton B., and Bates D.W. Physicians' perceptions toward electronic communication with patients. AMIA Annu. Symp. Proc. (2003) 972
38. Neville R.G., Marsden W., McCowan C., Pagliari C., Mullen H., and Fannin A. A survey of GP attitudes to and experiences of email consultations. Inform. Prim. Care 12 (2004) 201-216
39. Pencheon D. Managing demand: matching demand and supply fairly and efficiently. BMJ 316 (1998) 1665-1667
40. Burns L.R. The Health Care Value Chain: Producers, Purchasers and Providers (2002), Jossey-Bass, San Francisco
41. Shortell S.M., Gillies R.R., Anderson D.A., Wrickson K.M., and Mitchell J.B. Remaking Health Care in America (2000), Jossey-Bass, San Francisco
42. Committee on Quality of Health Care in America, Institute of Medicine of the National Academies, Table 3-1, Crossing the Quality Chasm: A New Health System for the 21st Century, National Academy Press, Washington, DC, 2001.