Adoption of mobile banking in Jordan: Exploring demographic differences on customers’ perceptions

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 9373, Issue , 2015, Pages 13-23

  Alalwan, Ali Abdallah ^a   Rana, Nripendra P ^b   Dwivedi, Yogesh K ^b   Lal, Banita ^c   Williams, Michael D ^b  

^a AL BALQA APPLIED UNIVERSITY   (Jordan)

^b SWANSEA UNIVERSITY   (United Kingdom)

^c NOTTINGHAM TRENT UNIVERSITY   (United Kingdom)

Author keywords

Adoption; Behavioral intention; Customer; Demographic differences; Jordan; Mobile banking

Indexed keywords

BIG DATA; CELLULAR TELEPHONE SYSTEMS; ELECTRONIC COMMERCE; INFORMATION MANAGEMENT; POPULATION STATISTICS; SURVEYS; WORLD WIDE WEB;

ADOPTION; BEHAVIORAL INTENTION; CUSTOMER; DEMOGRAPHIC DIFFERENCES; JORDAN; MOBILE BANKINGS;

SALES;

EID: 84951836146     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-319-25013-7_2     Document Type: Conference Paper

References (44)

1. Al-Ashban, A.A., Burney, M.A.: Customer adoption of Telebanking technology: the case of Saudi Arabia. Int. J. Bank Mark. 13(5), 191-201 (2001)
2. Al-Somali, S., Gholami, R., Clegg, B.: An investigation into the acceptance of online banking in Saudi Arabia. J. Bus. Res. 29(2), 130-141 (2009)
3. Alafeef, M., Singh, D., Ahmad, K.: The influence of demographic factors and user interface on mobile banking adoption: a review. J. Appl. Sci. 12(20), 2082-2095 (2012)
4. Alalwan, A.A., Dwivedi, Y.K., Rana, N.P., Lal, B., Williams, M.D.: Consumer adoption of Internet banking in Jordan: examining the role of hedonic motivation, habit, self-efficacy and trust. J. Financ. Serv. Mark. 20(2), 145-157 (2015)
5. Awwad, M.S., Ghadi, M.Y.: Investigating of factors influencing the intention to adopt mobile banking services in Jordan. Dirasat Adm. Sci. 37(2), 545-556 (2010)
6. Bhattacherjee, A.: Social Science Research: Principles, Methods, and Practices, 2nd edn. Florida, USA (2012)
7. Brown, I., Cajee, Z., Davies, D., Stroebel, S.: Cell phone banking: predictors of adoption in South Africa-an exploratory study. Int. J. Inf. Manag. 23(5), 381-394 (2003)
8. Burgess, R.: Key Variables in Social Investigation. Routledge, London (1986)
9. Chiu, Y., Fang, S., Tseng, C.: Early versus potential adopters: exploring the antecedents of use intention in the context of retail service innovations. Int. J. Retail Distrib. Manag. 38(6), 443-459 (2010)
10. Curran, J.M., Meuter, M.L., Surprenant, C.F.: Intentions to use self-service technologies: a confluence of multiple attitudes. J. Serv. Res. 5(3), 209-224 (2003)
11. Dabholkar, P.A., Bobbitt, M.L., Lee, E.J.: Understanding consumer motivation and behavior related to self-scanning in retailing: implications for strategy and research on technology based self-service. Int. J. Serv. Ind. Manag. 14(1), 59-95 (2003)
12. Dean, D.H.: Shopper age and the use of self-service technologies. Managing Serv. Qual. 18(3), 225-238 (2008)
13. Dwivedi, Y.K., Irani, Z.: Understanding the adopters and non-adopters of broadband. Commun. ACM 52(1), 122-125 (2009)
14. Dwivedi, Y.K., Lal, B.: Socio-economic determinants of broadband adoption. Ind. Manag. Data Syst. 107(5), 654-671 (2007)
15. Dwivedi, Y.K., Choudrie, J., Brinkman, W.P.: Development of a survey instrument to examine consumer adoption of broadband. Ind. Manag. Data Syst. 106(5), 700-718 (2006)
16. Dwivedi, Y.K., Wastell, D., Laumer, S., Henriksen, H.Z., Myers, M.D., Bunker, D., Elbanna, A., Ravishankar, M.N., Srivastava, S.C.: Research on information systems failures and successes: status update and future directions. Inf. Syst. Front. 17(1), 143-157 (2015)
17. Finch, J.: Age. In: Burgess, R. (ed.) Key Variables in Social Investigation. Routledge, London (1986)
18. Hanafizadeh, P., Behboudi, M., Koshksaray, A.A., Tabar, M.J.S.: Mobile-banking adoption by Iranian bank clients. Telematics Inform. 31(1), 62-78 (2014)
19. Khraim, H.S., Shoubaki, Y.E., Khraim, A.S.: Factors affecting Jordanian consumers’ adoption of mobile banking services. Int. J. Bus. Soc. Sci. 2(20), 96-105 (2011)
20. Kolodinsky, J.M., Hogarth, J.M., Hilgert, M.A.: The adoption of electronic banking technologies by US consumers. Int. J. Bank Mark. 22(4), 238-259 (2004)
21. Laukkanen, T.: Internet vs Mobile banking: comparing customer value perceptions. Bus. Process Manag. J. 13(6), 788-797 (2007)
22. Laukkanen, T., Pasanen, M.: Mobile banking innovators and early adopters: How they differ from other online users? J. Financ. Serv. Mark. 13(2), 86-94 (2008)
23. Luarn, P., Lin, H.H.: Toward an understanding of the behavioral intention to use mobile banking. Comput. Hum. Behav. 21(6), 873-891 (2005)
24. Mallat, N., Rossi, M., Tuunainen, V.: An empirical investigation of mobile ticketing service adoption in public transportation. Pers. Ubiquit. Comput. 12(1), 57-65 (2008)
25. Meuter, M.L., Bitner, M.J., Ostrom, A.L., Brown, S.W.: Choosing among alternative service delivery modes: an investigation of customer trial of self-service technologies. J. Mark. 69(2), 61-83 (2005)
26. Migdadi, Y.K.A.: The developing economies’ banks branches operational strategy in the era of e-banking: the case of Jordan. J. Emerg. Technol. Web Intell. 4(2), 189-197 (2012)
27. Morgan, D.H.J.: Gender. In: Burgess, R. (ed.) Key Variables in Social Investigation. Routledge, London (1986)
28. Proença, J., Rodrigues, M.A.: A comparison of users and non-users of banking self-service technology in Portugal. Manag. Serv. Qual. 21(2), 192-210 (2011)
29. Purwanegara, M., Apriningsih, A., Andika, F.: Snapshot on Indonesia regulations in mobile internet banking users’ attitudes. Procedia Soc. Behav. Sci. 115, 147-155 (2014)
30. Püschel, J., Mazzon, J.A., Hernandez, J.M.C.: Mobile banking: Proposition of an integrated adoption intention framework. Int. J. Bank Mark. 28(5), 389-409 (2010)
31. Rana, N.P., Dwivedi, Y.K., Williams, M.D.: A meta-analysis of existing research on citizen adoption of e-government. Inf. Syst. Front. 17(3), 547-563 (2015)
32. Rana, N.P., Dwivedi, Y.K., Williams, M.D., Lal, B.: Examining the success of the online public grievance redressal systems: an extension of the IS success model. Inf. Syst. Manag. 32(1), 39-59 (2015)
33. Rana, N.P., Dwivedi, Y.K., Williams, M.D., Weerakkody, V.: Investigating success of an e-government initiative: validation of an integrated IS success model. Inf. Syst. Front. 17(1), 127-142 (2015)
34. Rana, N.P., Dwivedi, Y.K.: Citizen’s adoption of an e-government system: validating extended social cognitive theory (SCT). Gov. Inf. Quart. 32(2), 172-181 (2015)
35. Riquelme, H.E., Rios, R.E.: The moderating effect of gender in the adoption of mobile banking. Int. J. Bank Mark. 28(5), 328-341 (2010)
36. Rogers, E.M.: Diffusion of Innovations. The Free Press, New York (1995)
37. The Jordan Times.: Mobile phone penetration projected to reach 200 % (2013). http://jordantimes.com/mobile-phone-penetration-projected-to-reach-200 on 2 June 2015
38. Venkatesh, A., Shih, E., Stolzoff, N.: A longitudinal analysis of computing in the home. In: Sloane, A., van Rijn, F. (eds.) Home Informatics and Telematics, pp. 205-215. Springer, US (2000)
39. Venkatesh, V., Morris, M.G.: Why don’t men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behaviour. MIS Q. 24(1), 115-140 (2000)
40. Venkatesh, V., Morris, M., Davis, G., Davis, F.: User acceptance of information technology: toward a unified view. MIS Q. 27(3), 425-478 (2003)
41. Venkatesh, V., Thong, J.Y.L., Xu, X.: Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Q. 36(1), 157-178 (2012)
42. Wessels, L., Drennan, J.: An investigation of consumer acceptance of M-banking. Int. J. Bank Mark. 28(7), 547-568 (2010)
43. Zhou, T.: Understanding users’ initial trust in Mobile banking: an elaboration likelihood perspective. Comput. Hum. Behav. 28(4), 1518-1525 (2012)
44. Zhou, T., Lu, Y., Wang, B.: Integrating TTF and UTAUT to explain mobile banking user adoption. Comput. Hum. Behav. 26(4), 760-767 (2010)