Customer adoption of tele-banking technology: The case of Saudi Arabia

International Journal of Bank Marketing

Volumn 19, Issue 5, 2001, Pages 191-201

  Al Ashban, Aref A ^a   Burney, Mohammed A ^a  

^a KING FAHD UNIVERSITY OF PETROLEUM AND MINERALS   (Saudi Arabia)

Author keywords

Banks; Demographics; Saudi Arabia; Telephones

Indexed keywords

EID: 84986133599     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320110399683     Document Type: Article

References (27)

1. Bank Systems & Technology (1998), “A bank + systems technology supplement on retail banking delivery”, Bank Systems & Technology, January, Vol. 35 No. 1, pp. S1-S10.
2. Barrett, M. (1997), “Playing the right paradigm”, Bank Marketing, Vol. 29 No. 9, pp. 32-9.
3. Black, N., Lockett, A., Winklhofer, H. and Ennew, C.T. (2001), “The adoption of Internet financial services: a qualitative study”, International Journal of Retail & Distribution Management, Vol. 29 (forthcoming).
4. Chan, R.Y. (1997), “Demographic and attitudinal differences between active and inactive cardholders – the case of Hong Kong”, International Journal of Bank Marketing, Vol. 15 No. 4, pp. 117-25.
5. Devlin, J.F. (1995), “Technology and innovation in retail banking distribution”, International Journal of Bank Marketing, Vol. 13 No. 4, pp. 19-25.
6. Donner, S. and Dudley, C. (1997), “Balancing customer contact and high-tech delivery”, ABA Banking Journal, Vol. 89 No. 1, pp. 18-20.
7. El-Haddad, A.B. and Almahmeed, M.A. (1992), “ATM banking behaviour in Kuwait: a consumer survey”, International Journal of Bank Marketing, Vol. 10 No. 3, pp. 25-32.
8. Filotto, U., Tanzi, P.M. and Saita, F. (1997), “Customer needs and front-office technology adoption”, International Journal of Bank Marketing, Vol. 15 No. 1, pp. 13-21.
9. Hewer, P. and Howcroft, B. (1999), “Consumers distribution channel adoption and usage in the financial services industry: a review of existing approaches”, Journal of Financial Services Marketing, Vol. 3 No. 4, pp. 344-58.
10. Howcroft, B. and Lavis, J. (1986), “A strategic perspective on delivery systems in UK retail banking”, Services Industries Journal, Vol. 6 No. 2, pp. 144-58.
11. Lockett, A. and Littler, D. (1997), “The adoption of direct banking services”, Journal of Marketing Management, Vol. 13, pp. 791-811.
12. Management Today (1998), “Service excellence company of the year – winner financial services category: First Direct”, Management Today, October, pp. 55-6.
13. Marr, N. and Prendergast, G. (1991), “Human tellers: who needs them?”, International Journal of Bank Marketing, Vol. 8 No. 2, pp. 32-9.
14. Marr, N. and Prendergast, G. (1993), “Customer adoption of self-service technologies in retail banking: is expert opinion supported by consumer research?”, International Journal of Bank Marketing, Vol. 11 No. 1, pp. 3-10.
15. Marshall, J.J. and Heslop, L.A. (1988), “Technology acceptance in Canadian retail banking: a study of consumer motivation and use of ATMs”, International Journal of Bank Marketing, Vol. 6 No. 4, pp. 31-41.
16. McKechnie, S. (1992), “Customer buying behavior in financial services: an overview”, International Journal of Bank Marketing, Vol. 10 No. 5, pp. 4-12.
17. Meidan, A. (1996), Marketing Financial Services, Macmillan, London.
18. Milligan, J.W. (1997), “What do customers want from you? Everything”, US Bankers Magazine, December, Vol. 107 No. 12, pp. 38-45.
19. Moutinho, L. and Meidan, A. (1989), “Bank customers’ perceptions, innovations, and new technology”, International Journal of Bank Marketing, Vol. 7 No. 2, pp. 22-7.
20. Murdock, G. and Franz, L. (1983), “Habit and perceived risk as factors in the resistance to use of ATMs”, Journal of Retail Banking, Summer, pp. 20-9.
21. Peak, M.H. (1997), “Back to the future of phones”, Management Review, Vol. 86 No. 6, p. 9.
22. Polatoglu, V.N. and Ekin, S. (2001), “An empirical investigation of the Turkish consumers’ acceptance of Internet banking services”, International Journal of Bank Marketing, Vol. 19 No. 4.
23. Rugimbana, R. (1995), “Predicting automated teller machine usage: the relative importance of perceptual and demographic factors”, International Journal of Bank Marketing, Vol. 13 No. 4, pp. 26-32.
24. Sathye, M. (1999), “Adoption of Internet banking by Australian consumers: an empirical investigation”", International Journal of Bank Marketing, Vol. 17 No. 7, pp. 324-34.
25. Smith, D.C. (1992), “Brand extensions and advertising efficiency: what can and cannot be expected”, Journal of Advertising Research, Vol. 32 No. 11, pp. 11-20.
26. Yoo, B. (2000), “An examination of selected marketing mix elements and brand equity”, Journal of the Academy of Marketing Science, Vol. 28 No. 2, pp. 195-212.
27. Zeithaml, V.A. and Gilly, M.C. (1987), “Characteristics affecting the acceptance of retailing technologies: a comparison of elderly and non-elderly consumers”, Journal of Retail Banking, Vol. 63 No. 1, pp. 49-68.