Relevant and Preferred Public Service: A study of user experiences and value creation in public transit

Public Management Review

Volumn 18, Issue 1, 2016, Pages 65-90

  Högström, Claes ^a   Davoudi, Sara ^a   Löfgren, Martin ^a   Johnson, Mikael ^a  

^a KARLSTAD UNIVERSITY   (Sweden)

Author keywords

public transit; Service management; theory of attractive quality; user experiences; value creation

Indexed keywords

EID: 84945943735     PISSN: 14719037     EISSN: 14719045     Source Type: Journal    
DOI: 10.1080/14719037.2014.957343     Document Type: Article

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