Theory of attractive quality and the Kano methodology - the past, the present, and the future

Total Quality Management and Business Excellence

Volumn 24, Issue 11-12, 2013, Pages 1241-1252

  Witell, Lars ^a,b   Löfgren, Martin ^a   Dahlgaard, Jens J ^b  

^a KARLSTAD UNIVERSITY   (Sweden)

^b LINKÖPING UNIVERSITY   (Sweden)

Author keywords

customer needs; customer satisfaction; Kano methodology; theory of attractive quality

Indexed keywords

EID: 84887060453     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2013.791117     Document Type: Article

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