Investigating the moderating effect of information sources on cruise tourist behaviour in a port of call

Current Issues in Tourism

Volumn 20, Issue 2, 2017, Pages 120-128

  Sanz Blas, Silvia ^a   Buzova, Daniela ^a   Carvajal Trujillo, Elena ^b  

^a UNIVERSITY OF VALENCIA   (Spain)

^b UNIVERSITY OF HUELVA   (Spain)

Author keywords

behavioural intentions; cruiser; destination image; information sources; port of call; satisfaction

Indexed keywords

EID: 84945207791     PISSN: 13683500     EISSN: None     Source Type: Journal    
DOI: 10.1080/13683500.2015.1091444     Document Type: Letter

References (35)

1. Adukaite, A., Inversini, A., & Cantoni, L., (2013). Examining user experience of cruise online search funnel. In Design, user experience, and usability. Web, mobile, and product design (pp. 163–172). Berlin:Springer.
2. Andriotis, K., & Agiomirgianakis, G., (2010). Cruise visitors’ experience in a Mediterranean port of call. International Journal of Tourism Research, 12, 390–404. doi:10.1002/jtr.770
3. Assaker, G., & Hallak, R., (2013). Moderating effects of tourists’ novelty-seeking tendencies on destination image, visitor satisfaction, and short-and long-term revisit intentions. Journal of Travel Research, 52(5), 600–613. doi:10.1177/0047287513478497
4. Beerli, A., & Martin, J., (2004). Factors influencing destination image. Annals of Tourism Research, 31(3), 657–681. doi:10.1016/j.annals.2004.01.010
5. Beldona, S., Morrison, A., & O'Leary, J., (2005). Online shopping motivations and pleasure travel products:A correspondence analysis. Tourism Management, 26(4), 561–570. doi:10.1016/j.tourman.2004.03.008
6. Bowen, J. T., & Chen, S. L., (2001). The relationship between customer loyalty and customer satisfaction. International Journal of Contemporary Hospitality Management, 13(5), 213–217. doi:10.1108/09596110110395893
7. Brunner, T. A., Stöcklin, M., & Opwis, K., (2008). Satisfaction, image and loyalty:New versus experienced customers. European Journal of Marketing, 42(9/10), 1095–1105. doi:10.1108/03090560810891163
8. Cater, B., & Zabkar, V., (2009). Antecedents and consequences of commitment in marketing research services:The client's perspective. Industrial Marketing Management, 38(7), 785–797. doi:10.1016/j.indmarman.2007.10.004
9. Chi, C. G., (2012). An examination of destination loyalty:Differences between first-time and repeat visitors. Journal of Hospitality & Tourism Research, 36(1), 3–24. doi:10.1177/1096348010382235
10. Chi, C. G., & Qu, H., (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty:An integrated approach. Tourism Management, 29(4), 624–636. doi:10.1016/j.tourman.2007.06.007
11. CLIA Europe. (2015). Contribution of cruise tourism to the economies of Europe, 2015 edition. Retrieved from http://www.cliaeurope.eu/images/downloads/reports/CLIA_Europe_Economic_Contribution_Report_2015.pdf
12. De Cantis, S., Ferrante, M., Kahani, A., & Shoval, N., (2016). Cruise passengers’ behavior at the destination:Investigation using GPS technology. Tourism Management, 52, 133–150. doi:10.1016/j.tourman.2015.06.018
13. Falk, R. F., & Miller, N. B., (1992). A primer for soft modelling. Akron, Ohio:University of Akron Press.
14. Faullant, R., Matzler, K., & Füller, J., (2008). The impact of satisfaction and image on loyalty:The case of Alpine ski resorts. Managing Service Quality:An International Journal, 18(2), 163–178. doi:10.1108/09604520810859210
15. Flavián, C., Guinalíu, M., & Gurrea, R., (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty. The International Journal of Information Systems Applications, 43(1), 1–14.
16. Hair, J. F., Ringle, C., & Sarstedt, M., (2011). PLS-SEM:Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. doi:10.2753/MTP1069-6679190202
17. Henseler, J., & Fassott, G., (2010). Testing moderating effects in PLS path models:An illustration of available procedures. In Handbook of partial least squares (pp. 713–735). Berlin:Springer.
18. Henthorne, T., (2000). An analysis of expenditures by cruise ship passengers in Jamaica. Journal of Travel Research, 38, 246–250. doi:10.1177/004728750003800306
19. Homburg, C., & Giering, A., (2001). Personal characteristics as moderators of the relationship between customer satisfaction and loyalty–An empirical analysis. Psychology & Marketing, 18(1), 43–66. doi:10.1002/1520-6793(200101)18:1<43::AID-MAR3>3.0.CO;2-I
20. Janda, S., Trocchia, P. J., & Gwinner, K., (2002). Consumer perceptions of internet retail service quality. International Journal of Service Industry Management, 13(5), 412–431. doi:10.1108/09564230210447913
21. Jin, N. P., Lee, S., & Lee, H., (2015). The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons:New versus repeat visitors. International Journal of Tourism Research, 17(1), 82–95. doi:10.1002/jtr.1968
22. Jin, X., & Weber, K., (2013). Developing and testing a model of exhibition brand preference:The exhibitors’ perspective. Tourism Management, 38, 94–104. doi:10.1016/j.tourman.2013.02.018
23. Kim, K., Hallab, Z., & Kim, J., (2012). The moderating effect of travel experience in a destination on the relationship between the destination image and the intention to revisit. Journal of Hospitality Marketing & Management, 21(5), 486–505. doi:10.1080/19368623.2012.626745
24. Llodrà-Riera, I., Martínez-Ruiz, M., Jiménez-Zarco, A., & Izquierdo-Yusta, A., (2015). A multidimensional analysis of the information sources construct and its relevance for destination image formation. Tourism Management, 48, 319–328. doi:10.1016/j.tourman.2014.11.012
25. Oliver, R. L., (1980). A cognitive model of the antecedences and consequences of satisfaction decisions. Journal of Marketing Research, 17(11), 46–59.
26. Petrick, J. F., Li, X., & Park, S. Y., (2007). Cruise passengers’ decision-making processes. Journal of Travel & Tourism Marketing, 23(1), 1–14. doi:10.1300/J073v23n01_01
27. Prayag, G., (2009). Tourists’ evaluations of destination image, satisfaction, and future behavioral intentions–The case of Mauritius. Journal of Travel & Tourism Marketing, 26(8), 836–853. doi:10.1080/10548400903358729
28. Rodríguez Molina, M., Frías-Jamilena, D., & Castañeda-García, J., (2013). The moderating role of past experience in the formation of a tourist destination's image and in tourists’ behavioural intentions. Current Issues in Tourism, 16(2), 107–127. doi:10.1080/13683500.2012.665045
29. Roldán, J. L., & Sánchez-Franco, M. J., (2012). Variance-based structural equation modeling:Guidelines for using partial least squares in information systems research. In M., Mora, O., Gelman, A., Steenkamp, & M., Raisinghani (Eds.), Research methodologies in engineering of software systems and information systems:Philosophies, methods and innovations (pp. 193–221). Hershey, PA:Information Science Reference.
30. San Martín, H., Collado, J., & Rodriguez del Bosque, I., (2013). An exploration of the effects of past experience and tourist involvement on destination loyalty formation. Current Issues in Tourism, 16(4), 327–342. doi:10.1080/13683500.2012.695773
31. Sanz, S., & Carvajal-Trujillo, E., (2014). Cruise passengers' experiences in a Mediterranean port of call. The Case Study of Valencia. Ocean & Coastal Management, 102, 307–316. doi:10.1016/j.ocecoaman.2014.10.011
32. Sharifpour, M., Walters, G., Ritchie, B., & Winter, C., (2013). Investigating the role of prior knowledge in tourist decision making:A structural equation model of risk perceptions and information search. Journal of Travel Research, 53(3), 307–322. doi:10.1177/0047287513500390
33. Sun, X., Chi, C. G. Q., & Xu, H., (2013). Developing destination loyalty:The case of Hainan Island. Annals of Tourism Research, 43, 547–577. doi:10.1016/j.annals.2013.04.006
34. Xiang, Z., Wang, D., O'Leary, J., & Fesenmaier, D., (2014). Adapting to the internet:Trends in travelers’ use of the web for trip planning. Journal of Travel Research, 54(4), 511–527. doi:10.1177/0047287514522883
35. Zeithaml, V. A., Berry, L. L., & Parasuraman, A., (1996). The behavioural consequences of service quality. Journal of Marketing, 60(2), 31–46. doi:10.2307/1251929