THE ROLE OF BUSINESS INTELLIGENCE (BI) IN SERVICE INNOVATION: AN AMBIDEXTERITY PERSPECTIVE

17th Americas Conference on Information Systems 2011, AMCIS 2011

Volumn 4, Issue , 2011, Pages

  Maghrabi, Rozan O ^a   Oakley, Richelle L ^a   Thambusamy, Ravi ^a   Iyer, Lakshmi ^a  

^a UNIVERSITY OF NORTH CAROLINA AT GREENSBORO   (United States)

Author keywords

BI capabilities; business intelligence; incremental innovation; operational BI; organizational performance; radical innovation; Service innovation; strategic BI

Indexed keywords

INFORMATION ANALYSIS; INFORMATION SERVICES; INFORMATION SYSTEMS;

BUSINESS INTELLIGENCE CAPABILITY; BUSINESS-INTELLIGENCE; INCREMENTAL INNOVATION; OPERATIONAL BUSINESS; OPERATIONAL BUSINESS INTELLIGENCE; ORGANIZATIONAL PERFORMANCE; RADICAL INNOVATION; SERVICE INNOVATION; STRATEGIC BUSINESS; STRATEGIC BUSINESS INTELLIGENCE;

INFORMATION USE;

EID: 84943771289     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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