메뉴 건너뛰기




Volumn 33, Issue 13-14, 2015, Pages 744-759

The importance of university facilities for student satisfaction at a Norwegian University

Author keywords

Education; Facilities; Higher educations institutions; Norway; Student satisfaction; University

Indexed keywords


EID: 84942429600     PISSN: 02632772     EISSN: None     Source Type: Journal    
DOI: 10.1108/F-11-2014-0081     Document Type: Article
Times cited : (73)

References (37)
  • 1
    • 0000851779 scopus 로고    scopus 로고
    • Explaining user satisfaction with academic libraries: strategic implications
    • and, Vol.No., pp.
    • Andaleeb, S.S. and Simmonds, P.L. (1998), “Explaining user satisfaction with academic libraries: strategic implications”, College & Research Libraries, Vol. 59 No. 2, pp. 156-167.
    • (1998) College & Research Libraries , vol.59 , Issue.2 , pp. 156-167
    • Andaleeb, S.S.1    Simmonds, P.L.2
  • 4
    • 85135335665 scopus 로고    scopus 로고
    • Linking student satisfaction and service quality perceptions: the case of university education
    • , Vol.No., pp.
    • Athiyaman, A. (1997), “Linking student satisfaction and service quality perceptions: the case of university education”, European Journal of Marketing, Vol. 31 No. 7, pp. 528-540.
    • (1997) European Journal of Marketing , vol.31 , Issue.7 , pp. 528-540
    • Athiyaman, A.1
  • 7
    • 77957720307 scopus 로고    scopus 로고
    • A study examining the students satisfaction in higher education
    • and, Vol.No., pp.
    • Butt, B.Z. and Rehman, K.U. (2010), “A study examining the students satisfaction in higher education”, Procedia – Social and Behavioral Sciences, Vol. 2 No. 1, pp. 5446-5450.
    • (2010) Procedia – Social and Behavioral Sciences , vol.2 , Issue.1 , pp. 5446-5450
    • Butt, B.Z.1    Rehman, K.U.2
  • 8
    • 33746741641 scopus 로고    scopus 로고
    • Measuring student satisfaction at a UK university
    • and, Vol.No., pp.
    • Douglas, J., Douglas, A. and Barnes, B. (2006), “Measuring student satisfaction at a UK university”, Quality Assurance in Education, Vol. 14 No. 3, pp. 251-267.
    • (2006) Quality Assurance in Education , vol.14 , Issue.3 , pp. 251-267
    • Douglas, J.1    Douglas, A.2    Barnes, B.3
  • 9
    • 84880753260 scopus 로고    scopus 로고
    • Key factors influencing student satisfaction related to recruitment and retention
    • and, Vol.No., pp.
    • Elliott, K.M. and Healy, M.A. (2001), “Key factors influencing student satisfaction related to recruitment and retention”, Journal of Marketing for Higher Education, Vol. 10 No. 4, pp. 1-11.
    • (2001) Journal of Marketing for Higher Education , vol.10 , Issue.4 , pp. 1-11
    • Elliott, K.M.1    Healy, M.A.2
  • 10
    • 79952349065 scopus 로고    scopus 로고
    • Academic library non/low use and undergraduate student achievement
    • and, Vol.No., pp.
    • Goodall, D. and Pattern, D. (2011), “Academic library non/low use and undergraduate student achievement”, Library Management, Vol. 32 No. 3, pp. 159-170.
    • (2011) Library Management , vol.32 , Issue.3 , pp. 159-170
    • Goodall, D.1    Pattern, D.2
  • 11
    • 77949332835 scopus 로고    scopus 로고
    • Examining student satisfaction with higher education services: using a new measurement tool
    • and, Vol.No., pp.
    • Gruber, T., Fuß, S., Voss, R. and Gläser-Ziduka, M. (2010), “Examining student satisfaction with higher education services: using a new measurement tool”, International Journal of Public Sector Management, Vol. 23 No. 2, pp. 105-123.
    • (2010) International Journal of Public Sector Management , vol.23 , Issue.2 , pp. 105-123
    • Gruber, T.1    Fuß, S.2    Voss, R.3    Gläser-Ziduka, M.4
  • 15
    • 21844522835 scopus 로고
    • Understanding student/alumni satisfaction from a consumer’s perspective: the effects of institutional performance and program outcomes
    • and, Vol.No., pp.
    • Hartman, D.E. and Schmidt, S.L. (1995), “Understanding student/alumni satisfaction from a consumer’s perspective: the effects of institutional performance and program outcomes”, Research in Higher Education, Vol. 36 No. 1, pp. 197-217.
    • (1995) Research in Higher Education , vol.36 , Issue.1 , pp. 197-217
    • Hartman, D.E.1    Schmidt, S.L.2
  • 16
    • 78549257815 scopus 로고    scopus 로고
    • A study of the most important risk factors of motivational deficiencies in university students
    • and, Vol.No.
    • Hassanbeigi, A. and Askari, J. (2010), “A study of the most important risk factors of motivational deficiencies in university students”, Procedia – Social and Behavioral Sciences, Vol. 5 No. 1.
    • (2010) Procedia – Social and Behavioral Sciences , vol.5 , Issue.1
    • Hassanbeigi, A.1    Askari, J.2
  • 17
    • 33745446429 scopus 로고    scopus 로고
    • Universities in a competitive global marketplace: a systematic review of the literature on higher education marketing
    • and, Vol.No., pp.
    • Hemsley-Brown, J. and Oplatka, I. (2006), “Universities in a competitive global marketplace: a systematic review of the literature on higher education marketing”, International Journal of Public Sector Management, Vol. 19 No. 1, pp. 316-338.
    • (2006) International Journal of Public Sector Management , vol.19 , Issue.1 , pp. 316-338
    • Hemsley-Brown, J.1    Oplatka, I.2
  • 18
    • 84870200797 scopus 로고    scopus 로고
    • Understanding perceived service quality and satisfaction: a study of Dhaka University Library, Bangladesh
    • and, Vol.No., pp.
    • Hossain, M.J. and Islam, MA (2012), “Understanding perceived service quality and satisfaction: a study of Dhaka University Library, Bangladesh”, Performance Measurement and Metrics, Vol. 13 No. 3, pp. 169-182.
    • (2012) Performance Measurement and Metrics , vol.13 , Issue.3 , pp. 169-182
    • Hossain, M.J.1    Islam, M.A.2
  • 19
    • 84876221660 scopus 로고    scopus 로고
    • User satisfaction on a university campus by students and staff
    • and, Vol.No., pp.
    • Kärnä, S., Julin, P. and Nenonen, S. (2013), “User satisfaction on a university campus by students and staff”, Intelligent Buildings International, Vol. 5 No. 1, pp. 69-82.
    • (2013) Intelligent Buildings International , vol.5 , Issue.1 , pp. 69-82
    • Kärnä, S.1    Julin, P.2    Nenonen, S.3
  • 20
    • 0042660812 scopus 로고    scopus 로고
    • The role of the academic library in promoting student engagement in learning
    • and, Vol.No., pp.
    • Kuh, G. and Gonyea, R. (2003), “The role of the academic library in promoting student engagement in learning”, College & Research Libraries, Vol. 64 No. 4, pp. 256-282.
    • (2003) College & Research Libraries , vol.64 , Issue.4 , pp. 256-282
    • Kuh, G.1    Gonyea, R.2
  • 21
    • 84881019574 scopus 로고    scopus 로고
    • Campus foodservice attributes and their effects on customer satisfaction, image, and word-of-mouth
    • and, Vol.No., pp.
    • Kwun, D.J.W., Ellyn, E. and Choi, Y. (2013), “Campus foodservice attributes and their effects on customer satisfaction, image, and word-of-mouth”, Journal of Foodservice Business Research, Vol. 16 No. 3, pp. 276-297.
    • (2013) Journal of Foodservice Business Research , vol.16 , Issue.3 , pp. 276-297
    • Kwun, D.J.W.1    Ellyn, E.2    Choi, Y.3
  • 22
    • 80054871161 scopus 로고    scopus 로고
    • Student learning performance and indoor environmental quality (IEQ) in air-conditioned university teaching rooms
    • and, Vol.No., pp.
    • Lee, M.C., Mui, K.W., Wong, L.T., Chan, W.Y., Lee, E.W.M. and Cheung, C.T. (2012), “Student learning performance and indoor environmental quality (IEQ) in air-conditioned university teaching rooms”, Building and Environment, Vol. 49 No. 1, pp. 238-244.
    • (2012) Building and Environment , vol.49 , Issue.1 , pp. 238-244
    • Lee, M.C.1    Mui, K.W.2    Wong, L.T.3    Chan, W.Y.4    Lee, E.W.M.5    Cheung, C.T.6
  • 24
    • 67449137636 scopus 로고    scopus 로고
    • A comparative study between UK and US: the student satisfaction in higher education and its influential factors
    • , Vol.No., pp.
    • Mai, L.W. (2005), “A comparative study between UK and US: the student satisfaction in higher education and its influential factors”, Journal of Marketing Management, Vol. 21 No. 7, pp. 859-878.
    • (2005) Journal of Marketing Management , vol.21 , Issue.7 , pp. 859-878
    • Mai, L.W.1
  • 26
    • 84904359560 scopus 로고    scopus 로고
    • Image and reputation of higher education institutions in students retention decisions
    • and, Vol.No., pp.
    • Nguyen, N. and Leblanc, G. (2001), “Image and reputation of higher education institutions in students retention decisions”, International Journal of Educational Management, Vol. 15 No. 6, pp. 303-311.
    • (2001) International Journal of Educational Management , vol.15 , Issue.6 , pp. 303-311
    • Nguyen, N.1    Leblanc, G.2
  • 28
    • 79951779454 scopus 로고    scopus 로고
    • Priceless: the nonpecuniary benefits of schooling
    • and, Vol.No., pp.
    • Oreopoulos, P. and Salvanes, K.G. (2011), “Priceless: the nonpecuniary benefits of schooling”, Journal of Economic Perspectives, Vol. 25 No. 1, pp. 159-184.
    • (2011) Journal of Economic Perspectives , vol.25 , Issue.1 , pp. 159-184
    • Oreopoulos, P.1    Salvanes, K.G.2
  • 29
    • 32944470871 scopus 로고    scopus 로고
    • The configuration of the university image and its relationship with the satisfaction of students
    • and, Vol.No., pp.
    • Palacio, A.B., Meneses, G.D. and Pérez, P.J.P. (2002), “The configuration of the university image and its relationship with the satisfaction of students”, Journal of Educational Administration, Vol. 40 No. 5, pp. 486-505.
    • (2002) Journal of Educational Administration , vol.40 , Issue.5 , pp. 486-505
    • Palacio, A.B.1    Meneses, G.D.2    Pérez, P.J.P.3
  • 30
    • 84986145982 scopus 로고    scopus 로고
    • The impact of facilities on student choice of university
    • and, Vol.No., p.
    • Price, I., Matzdorf, F., Smith, L. and Agahi, H. (2003), “The impact of facilities on student choice of university”, Facilities, Vol. 21 No. 10, p. 212.
    • (2003) Facilities , vol.21 , Issue.10 , pp. 212
    • Price, I.1    Matzdorf, F.2    Smith, L.3    Agahi, H.4
  • 33
    • 11844293794 scopus 로고    scopus 로고
    • In alumni support, satisfaction matters
    • and, Vol.No., pp.
    • Stutler, D. and Calvario, D. (1996), “In alumni support, satisfaction matters”, Fund Raising Management, Vol. 27 No. 9, pp. 12-13.
    • (1996) Fund Raising Management , vol.27 , Issue.9 , pp. 12-13
    • Stutler, D.1    Calvario, D.2
  • 34
    • 69649104016 scopus 로고    scopus 로고
    • Effects of school design on student outcomes
    • , Vol.No., pp.
    • Tanner, C.K. (2009), “Effects of school design on student outcomes”, Journal of Educational Administration, Vol. 47 No. 3, pp. 381-399.
    • (2009) Journal of Educational Administration , vol.47 , Issue.3 , pp. 381-399
    • Tanner, C.K.1
  • 35
    • 0000095552 scopus 로고
    • A heteroskedasticity-consistent covariance matrix estimator and a direct test for heteroskedasticity
    • , Vol.No., pp.
    • White, H. (1980), “A heteroskedasticity-consistent covariance matrix estimator and a direct test for heteroskedasticity”, Econometrica, Vol. 48 No. 4, pp. 817-838.
    • (1980) Econometrica , vol.48 , Issue.4 , pp. 817-838
    • White, H.1
  • 36
    • 0142039499 scopus 로고    scopus 로고
    • Student satisfaction: towards an empirical deconstruction of the concept
    • and, Vol.No., pp.
    • Wiers-Jenssen, J., Stensaker, B. and Grøgaard, J.B. (2002), “Student satisfaction: towards an empirical deconstruction of the concept”, Quality in Higher Education, Vol. 8 No. 2, pp. 183-195.
    • (2002) Quality in Higher Education , vol.8 , Issue.2 , pp. 183-195
    • Wiers-Jenssen, J.1    Stensaker, B.2    Grøgaard, J.B.3
  • 37
    • 84883491791 scopus 로고    scopus 로고
    • Managing word-of-mouth: a nonprofit case study
    • and, Vol.No., pp.
    • Williams, M. and Buttle, F. (2013), “Managing word-of-mouth: a nonprofit case study”, Journal of Nonprofit & Public Sector Marketing, Vol. 25 No. 3, pp. 284-308.
    • (2013) Journal of Nonprofit & Public Sector Marketing , vol.25 , Issue.3 , pp. 284-308
    • Williams, M.1    Buttle, F.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.