메뉴 건너뛰기




Volumn 5, Issue 2, 2013, Pages 69-82

User satisfaction on a university campus by students and staff

Author keywords

facilities management; occupants feedback; performance evaluation; post occupancy evaluation; usability engineering

Indexed keywords

EFFECTIVE INFRASTRUCTURES; EMPIRICAL DATA; FACILITIES MANAGEMENT; LEARNING ENVIRONMENTS; PERFORMANCE EVALUATION; POST OCCUPANCY EVALUATION; UNIVERSITY CAMPUS; USER SATISFACTION;

EID: 84876221660     PISSN: 17508975     EISSN: 17566932     Source Type: Journal    
DOI: 10.1080/17508975.2013.778810     Document Type: Article
Times cited : (18)

References (43)
  • 1
    • 84939491670 scopus 로고    scopus 로고
    • Aalto University, Accessed September 25, 2011. Aalto Inside:
    • Aalto University. 2011a. "Campusvision." Accessed September 25, 2011. Aalto Inside:https://inside.aalto.fi/display/aallosta/Kampusvisio
    • (2011) Campusvision
  • 3
  • 4
    • 84986082020 scopus 로고    scopus 로고
    • A conceptual Framework to Measure Facilities Management Performance
    • doi:10.1108/02637470310478909
    • Amaratunga, D. and Baldry, D. 2003. A conceptual Framework to Measure Facilities Management Performance. Property Management, 21(2): 171-189. (doi:10.1108/02637470310478909)
    • (2003) Property Management , vol.21 , Issue.2 , pp. 171-189
    • Amaratunga, D.1    Baldry, D.2
  • 5
    • 0011939750 scopus 로고
    • Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
    • doi:10.2307/1252310
    • Anderson, E. W., Fornell, C. and Lehmann, D. R. 1994. Customer Satisfaction, Market Share, and Profitability: Findings From Sweden. Journal of Marketing, 58(July): 53-66. (doi:10.2307/1252310)
    • (1994) Journal of Marketing , vol.58 , Issue.July , pp. 53-66
    • Anderson, E.W.1    Fornell, C.2    Lehmann, D.R.3
  • 6
    • 0035047859 scopus 로고    scopus 로고
    • Assessing Building Performance in Use 2: Technical Performance of the Probe Buildings
    • doi:10.1080/09613210010008027
    • Bordass, B., Cohen, R., Standeven, M. and Leaman, A. 2001. Assessing Building Performance in Use 2: Technical Performance of the Probe Buildings. Building Research & Information, 29(2): 103-111. (doi:10.1080/09613210010008027)
    • (2001) Building Research & Information , vol.29 , Issue.2 , pp. 103-111
    • Bordass, B.1    Cohen, R.2    Standeven, M.3    Leaman, A.4
  • 8
    • 23744452042 scopus 로고    scopus 로고
    • Key Performance Indicators for Measuring Construction Success
    • doi:10.1108/14635770410532624
    • Chan, A. P. C. and Chan, A. P. L. 2004. Key Performance Indicators for Measuring Construction Success. Benchmarking: An International Journal, 11(2): 203-221. (doi:10.1108/14635770410532624)
    • (2004) Benchmarking: An International Journal , vol.11 , Issue.2 , pp. 203-221
    • Chan, A.P.C.1    Chan, A.P.L.2
  • 10
    • 0035043851 scopus 로고    scopus 로고
    • Assessing Building Performance in Use 1: The Probe Process
    • doi:10.1080/09613210010008018
    • Cohen, R., Standeven, M., Bordass, B. and Leaman, A. 2001. Assessing Building Performance in Use 1: The Probe Process. Building Research & Information, 29(2): 85-102. (doi:10.1080/09613210010008018)
    • (2001) Building Research & Information , vol.29 , Issue.2 , pp. 85-102
    • Cohen, R.1    Standeven, M.2    Bordass, B.3    Leaman, A.4
  • 12
    • 5844338301 scopus 로고
    • Public Works Canada, Architectural & Engineering Services, AES/SAG, 87-8, Nov
    • Dillon, R., and J. Vischer. 1987. "User Manual Tenant Questionnaire Survey." Public Works Canada, Architectural & Engineering Services, AES/SAG 1-4:87-8, Nov
    • (1987) User Manual Tenant Questionnaire Survey , pp. 1-4
    • Dillon, R.1    Vischer, J.2
  • 14
    • 84876273088 scopus 로고    scopus 로고
    • Usability Walkthroughs
    • In: Alexander K., editors The Netherlands, The Netherlands,: CIB publications 330
    • Hansen, G. K., Olsson, N., Blakstad, S. H. and Knudsen, W. 2010. "Usability Walkthroughs". In CIB W111-Usability of Workplaces, Edited by: Alexander, K. 31-44. The Netherlands: CIB publications 330.
    • (2010) CIB W111-Usability of Workplaces , pp. 31-44
    • Hansen, G.K.1    Olsson, N.2    Blakstad, S.H.3    Knudsen, W.4
  • 17
    • 0009337792 scopus 로고
    • Managing Service Quality in Higher Education: The Role of the Student as Primary Consumer
    • doi:10.1108/09684889510093497
    • Hill, F. M. 1995. Managing Service Quality in Higher Education: The Role of the Student as Primary Consumer. Quality Assurance in Education, 3(3): 10-21. (doi:10.1108/09684889510093497)
    • (1995) Quality Assurance in Education , vol.3 , Issue.3 , pp. 10-21
    • Hill, F.M.1
  • 18
    • 84876219722 scopus 로고    scopus 로고
    • International Facility Management Association (IFMA) FMPedia. 2012
    • International Facility Management Association (IFMA) FMPedia. 2012.http://ifmacommunity.org/fmpedia/default.aspx
  • 20
    • 84874963901 scopus 로고    scopus 로고
    • TKK Structural Engineering and Building Technology Dissertations TKK-R-DISS-2, Helsinki University of Technology
    • Kärnä, S. 2009. "Concepts and Attributes of Customer Satisfaction in Construction." TKK Structural Engineering and Building Technology Dissertations TKK-R-DISS-2, Helsinki University of Technology
    • (2009) Concepts and Attributes of Customer Satisfaction in Construction
    • Kärnä, S.1
  • 21
    • 84876223235 scopus 로고    scopus 로고
    • Workplaces for social ecosystems: User experiences in coworking places
    • May 23-25, 2012, Copenhagen, Denmark
    • Kojo, I., and S. Nenonen. 2012. 'Workplaces for social ecosystems: User experiences in coworking places.' Proceedings of EFMC2012, May 23-25, 2012, Copenhagen, Denmark
    • (2012) Proceedings of EFMC2012
    • Kojo, I.1    Nenonen, S.2
  • 22
    • 0003902676 scopus 로고    scopus 로고
    • The Millennium Edition, Upper Saddle River, NJ, Upper Saddle River, NJ,: Prentice Hall International, Inc
    • Kotler, P. 2000. Marketing Management, The Millennium Edition, Upper Saddle River, NJ: Prentice Hall International, Inc.
    • (2000) Marketing Management
    • Kotler, P.1
  • 23
    • 84981285653 scopus 로고    scopus 로고
    • Value Creation Through the Management of Corporate Real Estate
    • doi:10.1108/14635780310468310
    • Krumm, P. and de Vries, J. 2003. Value Creation Through the Management of Corporate Real Estate. Journal of Property Investment & Finance, 21(1): 61-72. (doi:10.1108/14635780310468310)
    • (2003) Journal of Property Investment & Finance , vol.21 , Issue.1 , pp. 61-72
    • Krumm, P.1    de Vries, J.2
  • 24
    • 77954402228 scopus 로고    scopus 로고
    • Establishment of KPIs for Facility Performance Measurement: Review of Literature
    • doi:10.1108/02632771011057189
    • Lavy, S., Garcia, J. A., Manish, K. and Dixit, M. K. 2010. Establishment of KPIs for Facility Performance Measurement: Review of Literature. Facilities, 28(9): 440-464. (doi:10.1108/02632771011057189)
    • (2010) Facilities , vol.28 , Issue.9 , pp. 440-464
    • Lavy, S.1    Garcia, J.A.2    Manish, K.3    Dixit, M.K.4
  • 25
    • 0035043852 scopus 로고    scopus 로고
    • Assessing Building Performance in Use 4: The Probe Occupant Surveys and Their Implications
    • doi:10.1080/09613210010008045
    • Leaman, A. and Bordass, B. 2001. Assessing Building Performance in Use 4: The Probe Occupant Surveys and Their Implications. Building Research and Information, 29(2): 129-143. (doi:10.1080/09613210010008045)
    • (2001) Building Research and Information , vol.29 , Issue.2 , pp. 129-143
    • Leaman, A.1    Bordass, B.2
  • 26
    • 84986031878 scopus 로고    scopus 로고
    • Evaluating User Satisfaction: Case Studies in Australasia
    • doi:10.1108/02632779810211812
    • Leifer, D. 1998. Evaluating User Satisfaction: Case Studies in Australasia. Facilities, 16(5/6): 138-142. (doi:10.1108/02632779810211812)
    • (1998) Facilities , vol.16 , Issue.5-6 , pp. 138-142
    • Leifer, D.1
  • 27
    • 27844472678 scopus 로고    scopus 로고
    • Enhancement of Classroom Facilities of Primary Schools and its Impact on Learning Behaviors of Students
    • doi:10.1108/02632770510627561
    • Leung, M. and Fung, I. 2005. Enhancement of Classroom Facilities of Primary Schools and its Impact on Learning Behaviors of Students. Facilities, 23(13/14): 585-594. (doi:10.1108/02632770510627561)
    • (2005) Facilities , vol.23 , Issue.13-14 , pp. 585-594
    • Leung, M.1    Fung, I.2
  • 29
    • 38749146337 scopus 로고    scopus 로고
    • University Students' Knowledge of Services and Programs in Relation to Satisfaction a Case Study of a Private University in Lebanon
    • doi:10.1108/09684880810848422
    • Nasser, R. N., Khoury, B. and Abouchedid, K. 2008. 'University Students' Knowledge of Services and Programs in Relation to Satisfaction a Case Study of a Private University in Lebanon. Quality Assurance in Education, 16(1): 80-97. (doi:10.1108/09684880810848422)
    • (2008) Quality Assurance in Education , vol.16 , Issue.1 , pp. 80-97
    • Nasser, R.N.1    Khoury, B.2    Abouchedid, K.3
  • 31
    • 84857794607 scopus 로고    scopus 로고
    • OECD, Vol. 1. France, Vol. 1. France,: CERI Center for Educational Research and Innovation, Demography
    • OECD. 2008. Higher Education to 2030, Vol. 1. France: CERI Center for Educational Research and Innovation., Demography
    • (2008) Higher Education to 2030
  • 32
    • 84986173891 scopus 로고    scopus 로고
    • An Exploratory Study of the Effects of Experience on Consumer Perceptions of the Service Quality Construct
    • doi:10.1108/09604520310476454
    • O'Neill, M. and Palmer, A. 2003. An Exploratory Study of the Effects of Experience on Consumer Perceptions of the Service Quality Construct. Managing Service Quality, 13(3): 187-196. (doi:10.1108/09604520310476454)
    • (2003) Managing Service Quality , vol.13 , Issue.3 , pp. 187-196
    • O'Neill, M.1    Palmer, A.2
  • 33
    • 0001312089 scopus 로고
    • SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service
    • Parasuraman, A., Zeithaml, V. A. and Perry, L. L. 1988. SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service. Journal of Retailing, 64(Spring): 12-40.
    • (1988) Journal of Retailing , vol.64 , Issue.Spring , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Perry, L.L.3
  • 34
    • 33746714949 scopus 로고    scopus 로고
    • Student Satisfaction and Quality of Service in Italian Universities
    • doi:10.1108/09604520610675694
    • Petruzzellis, L., D'Uggento, A. M. and Romanazzi, S. 2006. Student Satisfaction and Quality of Service in Italian Universities. Managing Service Quality, 16(4): 349-364. (doi:10.1108/09604520610675694)
    • (2006) Managing Service Quality , vol.16 , Issue.4 , pp. 349-364
    • Petruzzellis, L.1    D'Uggento, A.M.2    Romanazzi, S.3
  • 35
    • 9144261246 scopus 로고
    • Post-Occupancy Evaluation: How to Make Buildings Work Better
    • doi:10.1108/02632779510097787
    • Preiser, W. F. E. 1995. Post-Occupancy Evaluation: How to Make Buildings Work Better. Facilities, 13(11): 19-28. (doi:10.1108/02632779510097787)
    • (1995) Facilities , vol.13 , Issue.11 , pp. 19-28
    • Preiser, W.F.E.1
  • 36
    • 84986180672 scopus 로고    scopus 로고
    • Intelligent Office Building Performance Evaluation
    • doi:10.1108/02632770210435198
    • Preiser, W. F. E. and Schramm, U. 2002. Intelligent Office Building Performance Evaluation. Facilities, 20(7/8): 279-287. (doi:10.1108/02632770210435198)
    • (2002) Facilities , vol.20 , Issue.7-8 , pp. 279-287
    • Preiser, W.F.E.1    Schramm, U.2
  • 38
    • 84986145982 scopus 로고    scopus 로고
    • The Impact of Facilities on Student Choice of University
    • doi:10.1108/02632770310493580
    • Price, I., Matzdorf, F., Smith, L. and Agahi, H. 2003. The Impact of Facilities on Student Choice of University. Facilities, 21(10): 212-222. (doi:10.1108/02632770310493580)
    • (2003) Facilities , vol.21 , Issue.10 , pp. 212-222
    • Price, I.1    Matzdorf, F.2    Smith, L.3    Agahi, H.4
  • 39
    • 84876251157 scopus 로고    scopus 로고
    • Service Quality in Outsourced Facility Maintenance Services
    • doi:10.1108/14630010710742473
    • Rasila, H. and Gersberg, N. 2007. Service Quality in Outsourced Facility Maintenance Services. Journal of Corporate Real Estate, 9(1): 39-49. (doi:10.1108/14630010710742473)
    • (2007) Journal of Corporate Real Estate , vol.9 , Issue.1 , pp. 39-49
    • Rasila, H.1    Gersberg, N.2
  • 42
    • 84876208734 scopus 로고    scopus 로고
    • Creative Effective Learning Environments Meeting the Challenges
    • In: Alexander K., Price I., editors New York, NY, New York, NY,: Routledge
    • Thomas, J. 2012. "Creative Effective Learning Environments Meeting the Challenges". In Managing Organizational Ecologies. Space Management and Organisation, Edited by: Alexander, K. and Price, I. 212-221. New York, NY: Routledge.
    • (2012) Managing Organizational Ecologies. Space Management and Organisation , pp. 212-221
    • Thomas, J.1
  • 43
    • 84993089575 scopus 로고    scopus 로고
    • Improving Service Provision Through Better Management and Measurement of Customer Satisfaction in Facilities Management
    • doi:10.1108/14630011011094667
    • Tucker, M. and Pitt, M. 2010. Improving Service Provision Through Better Management and Measurement of Customer Satisfaction in Facilities Management. Journal of Corporate Real Estate, 12(4): 220-233. (doi:10.1108/14630011011094667)
    • (2010) Journal of Corporate Real Estate , vol.12 , Issue.4 , pp. 220-233
    • Tucker, M.1    Pitt, M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.