Understanding perceived service quality and satisfaction: A study of Dhaka University Library, Bangladesh

Performance Measurement and Metrics

Volumn 13, Issue 3, 2012, Pages 169-182

  Hossain, Muhammad Jaber ^a   Islam, Md Anwarul ^a  

^a UNIVERSITY OF DHAKA   (Bangladesh)

Author keywords

Bangladesh; Customer services quality; Dhaka University library; Perceived service quality; Service gap analysis; SERVQUAL; University libraries; User satisfaction; User studies

Indexed keywords

EID: 84870200797     PISSN: 14678047     EISSN: None     Source Type: Journal    
DOI: 10.1108/14678041211284713     Document Type: Article

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