“Futurizing” smart service: implications for service researchers and managers

Journal of Services Marketing

Volumn 29, Issue 6-7, 2015, Pages 442-447

  Wuenderlich, Nancy V ^a   Heinonen, Kristina ^b   Ostrom, Amy L ^c   Patricio, Lia ^d   Sousa, Rui ^e   Voss, Chris ^f   Lemmink, Jos G A M ^g  

^a UNIVERSITY OF PADERBORN   (Germany)

^b HANKEN SCHOOL OF ECONOMICS   (Finland)

^c ARIZONA STATE UNIVERSITY   (United States)

^d UNIVERSITY OF PORTO   (Portugal)

^e CBQF CENTRO DE BIOTECNOLOGIA E QUÍMICA FINA LABORATÓRIO ASSOCIADO   (Portugal)

^f UNIVERSITY OF WARWICK   (United Kingdom)

^g MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

Connected services; Intelligent object; New service type; Smart services

Indexed keywords

EID: 84942112120     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/JSM-01-2015-0040     Document Type: Article

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