메뉴 건너뛰기




Volumn 373, Issue 7, 2015, Pages 675-679

Taking patients' narratives about clinicians from anecdote to science

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CONSUMER ATTITUDE; HEALTH CARE QUALITY; HUMAN; INTERNET; NARRATIVE; PATIENT ATTITUDE; PATIENT PREFERENCE; PATIENT SATISFACTION; PERSONAL EXPERIENCE; PRIORITY JOURNAL; LITERATURE; STANDARDS; VERBAL COMMUNICATION;

EID: 84941649582     PISSN: 00284793     EISSN: 15334406     Source Type: Journal    
DOI: 10.1056/NEJMsb1502361     Document Type: Article
Times cited : (87)

References (46)
  • 1
    • 84858607110 scopus 로고    scopus 로고
    • How report cards on physicians, physician groups, and hospitals can have greater impact on consumer choices
    • Sinaiko AD, Eastman D, Rosenthal MB. How report cards on physicians, physician groups, and hospitals can have greater impact on consumer choices. Health Aff (Millwood) 2012; 31: 602-11.
    • (2012) Health Aff (Millwood) , vol.31 , pp. 602-611
    • Sinaiko, A.D.1    Eastman, D.2    Rosenthal, M.B.3
  • 4
    • 80455128943 scopus 로고    scopus 로고
    • Seek and ye shall find: Consumer search for objective health care cost and quality information
    • Sick B, Abraham JM. Seek and ye shall find: consumer search for objective health care cost and quality information. Am J Med Qual 2011; 26: 433-40.
    • (2011) Am J Med Qual , vol.26 , pp. 433-440
    • Sick, B.1    Abraham, J.M.2
  • 5
    • 84941704029 scopus 로고    scopus 로고
    • Public reporting of health care quality: Principles for moving forward
    • April 9
    • Lansky D. Public reporting of health care quality: principles for moving forward. Health Affairs blog, April 9, 2012 (http://healthaffairs.org/blog/2012/04/09/public-reporting-of-health-care-quality-principles-for-moving-forward).
    • (2012) Health Affairs Blog
    • Lansky, D.1
  • 6
    • 77956414629 scopus 로고    scopus 로고
    • Patients' evaluations of health care providers in the era of social networking: An analysis of physician-rating websites
    • Lagu T, Hannon NS, Rothberg MB, Lindenauer PK. Patients' evaluations of health care providers in the era of social networking: an analysis of physician-rating websites. J Gen Intern Med 2010; 25: 942-6.
    • (2010) J Gen Intern Med , vol.25 , pp. 942-946
    • Lagu, T.1    Hannon, N.S.2    Rothberg, M.B.3    Lindenauer, P.K.4
  • 7
    • 84860583437 scopus 로고    scopus 로고
    • A changing landscape of physician quality reporting: Analysis of patients' online ratings of their physicians over a 5-year period
    • Gao GG, McCullough JS, Agarwal R, Jha AK. A changing landscape of physician quality reporting: analysis of patients' online ratings of their physicians over a 5-year period. J Med Internet Res 2012; 14(1): e38.
    • (2012) J Med Internet Res , vol.14 , Issue.1 , pp. e38
    • Gao, G.G.1    McCullough, J.S.2    Agarwal, R.3    Jha, A.K.4
  • 9
    • 84887860083 scopus 로고    scopus 로고
    • Motivators and barriers to using patient experience reports for performance improvement
    • Geissler KH, Friedberg MW, SteelFisher GK, Schneider EC. Motivators and barriers to using patient experience reports for performance improvement. Med Care Res Rev 2013; 70: 621-35.
    • (2013) Med Care Res Rev , vol.70 , pp. 621-635
    • Geissler, K.H.1    Friedberg, M.W.2    SteelFisher, G.K.3    Schneider, E.C.4
  • 10
    • 84859003630 scopus 로고    scopus 로고
    • Will doctor rating sites improve the quality of care? No
    • McCartney M. Will doctor rating sites improve the quality of care? No. BMJ 2009; 338: b1033.
    • (2009) BMJ , vol.338 , pp. b1033
    • McCartney, M.1
  • 11
    • 84904030594 scopus 로고    scopus 로고
    • Physician-rating websites
    • Sabin JE. Physician-rating websites. Virtual Mentor 2013; 15: 932-6.
    • (2013) Virtual Mentor , vol.15 , pp. 932-936
    • Sabin, J.E.1
  • 12
    • 84862698825 scopus 로고    scopus 로고
    • What patients say about their doctors online: A qualitative content analysis
    • López A, Detz A, Ratanawongsa N, Sarkar U. What patients say about their doctors online: a qualitative content analysis. J Gen Intern Med 2012; 27: 685-92.
    • (2012) J Gen Intern Med , vol.27 , pp. 685-692
    • López, A.1    Detz, A.2    Ratanawongsa, N.3    Sarkar, U.4
  • 13
    • 84910080141 scopus 로고    scopus 로고
    • Complexity, public reporting, and choice of doctors: A look inside the blackest box of consumer behavior
    • Schlesinger M, Kanouse DE, Martino SC, Shaller D, Rybowski L. Complexity, public reporting, and choice of doctors: a look inside the blackest box of consumer behavior. Med Care Res Rev 2014; 71: Suppl: 38S-64S.
    • (2014) Med Care Res Rev , vol.71 , pp. 38S-64S
    • Schlesinger, M.1    Kanouse, D.E.2    Martino, S.C.3    Shaller, D.4    Rybowski, L.5
  • 14
    • 84868605554 scopus 로고    scopus 로고
    • Professionalism: Logging on to tell your doctor off
    • Collier R. Professionalism: logging on to tell your doctor off. CMAJ 2012; 184(12): E629-E630.
    • (2012) CMAJ , vol.184 , Issue.12 , pp. E629-E630
    • Collier, R.1
  • 15
    • 79953252298 scopus 로고    scopus 로고
    • Patients' opinions of health care providers for supporting choice and quality improvement
    • Trigg L. Patients' opinions of health care providers for supporting choice and quality improvement. J Health Serv Res Policy 2011; 16: 102-7.
    • (2011) J Health Serv Res Policy , vol.16 , pp. 102-107
    • Trigg, L.1
  • 16
    • 84874733849 scopus 로고    scopus 로고
    • Harnessing the cloud of patient experience: Using social media to detect poor quality healthcare
    • Greaves F, Ramirez-Cano D, Millett C, Darzi A, Donaldson L. Harnessing the cloud of patient experience: using social media to detect poor quality healthcare. BMJ Qual Saf 2013; 22: 251-5.
    • (2013) BMJ Qual Saf , vol.22 , pp. 251-255
    • Greaves, F.1    Ramirez-Cano, D.2    Millett, C.3    Darzi, A.4    Donaldson, L.5
  • 17
    • 77958145328 scopus 로고    scopus 로고
    • Putting the public back in public reporting of health care quality
    • Lagu T, Lindenauer PK. Putting the public back in public reporting of health care quality. JAMA 2010; 304: 1711-2.
    • (2010) JAMA , vol.304 , pp. 1711-1712
    • Lagu, T.1    Lindenauer, P.K.2
  • 18
    • 78650006117 scopus 로고    scopus 로고
    • How do patients use information on health providers?
    • Marshall M, McLoughlin V. How do patients use information on health providers? BMJ 2010; 341: c5272.
    • (2010) BMJ , vol.341 , pp. c5272
    • Marshall, M.1    McLoughlin, V.2
  • 19
    • 84889683253 scopus 로고    scopus 로고
    • Do personal stories make patient decision AIDS more effective? A critical review of theory and evidence
    • Bekker HL, Winterbottom AE, Butow P, et al. Do personal stories make patient decision aids more effective? A critical review of theory and evidence. BMC Med Inform Decis Mak 2013; 13: Suppl 2: S9.
    • (2013) BMC Med Inform Decis Mak , vol.13 , pp. S9
    • Bekker, H.L.1    Winterbottom, A.E.2    Butow, P.3
  • 20
    • 84941622757 scopus 로고    scopus 로고
    • Analytical insights from patient narratives: The next step for better patient experience
    • Cognetta-Rieke C, Guney S. Analytical insights from patient narratives: the next step for better patient experience. J Patient Experience 2014; 1: 22-4.
    • (2014) J Patient Experience , vol.1 , pp. 22-24
    • Cognetta-Rieke, C.1    Guney, S.2
  • 22
    • 0036551622 scopus 로고    scopus 로고
    • Strategies for reporting health plan performance information to consumers: Evidence from controlled studies
    • Hibbard JH, Slovic P, Peters EM, Finucane ML. Strategies for reporting health plan performance information to consumers: evidence from controlled studies. Health Serv Res 2002; 37: 291-313.
    • (2002) Health Serv Res , vol.37 , pp. 291-313
    • Hibbard, J.H.1    Slovic, P.2    Peters, E.M.3    Finucane, M.L.4
  • 23
    • 84910074125 scopus 로고    scopus 로고
    • Context-based strategies for engaging consumers with public reports about health care providers
    • Shaller D, Kanouse DE, Schlesinger M. Context-based strategies for engaging consumers with public reports about health care providers. Med Care Res Rev 2014; 71: Suppl: 17S-37S.
    • (2014) Med Care Res Rev , vol.71 , pp. 17S-37S
    • Shaller, D.1    Kanouse, D.E.2    Schlesinger, M.3
  • 24
    • 84883423535 scopus 로고    scopus 로고
    • Long-term doctor-patient relationships: Patient perspective from online reviews
    • Detz A, López A, Sarkar U. Long-term doctor-patient relationships: patient perspective from online reviews. J Med Internet Res 2013; 15(7): e131.
    • (2013) J Med Internet Res , vol.15 , Issue.7 , pp. e131
    • Detz, A.1    López, A.2    Sarkar, U.3
  • 25
    • 33746722615 scopus 로고    scopus 로고
    • The functions of affect in health communications and in the construction of health preferences
    • Peters E, Lipkus I, Diefenbach MA. The functions of affect in health communications and in the construction of health preferences. J Commun 2006; 56: S140-S162.
    • (2006) J Commun , vol.56 , pp. S140-S162
    • Peters, E.1    Lipkus, I.2    Diefenbach, M.A.3
  • 26
    • 85007709881 scopus 로고    scopus 로고
    • Narrative based medicine: Why study narrative?
    • Greenhalgh T, Hurwitz B. Narrative based medicine: why study narrative? BMJ 1999; 318: 48-50.
    • (1999) BMJ , vol.318 , pp. 48-50
    • Greenhalgh, T.1    Hurwitz, B.2
  • 27
    • 84861834916 scopus 로고    scopus 로고
    • Pay-for-performance in the United Kingdom: Impact of the quality and outcomes framework: A systematic review
    • Gillam SJ, Siriwardena AN, Steel N. Pay-for-performance in the United Kingdom: impact of the quality and outcomes framework: a systematic review. Ann Fam Med 2012; 10: 461-8.
    • (2012) Ann Fam Med , vol.10 , pp. 461-468
    • Gillam, S.J.1    Siriwardena, A.N.2    Steel, N.3
  • 28
    • 84874416429 scopus 로고    scopus 로고
    • A mixed-methods analysis of patient reviews of hospital care in England: Implications for public reporting of health care quality data in the United States
    • Lagu T, Goff SL, Hannon NS, Shatz A, Lindenauer PK. A mixed-methods analysis of patient reviews of hospital care in England: implications for public reporting of health care quality data in the United States. Jt Comm J Qual Patient Saf 2013; 39: 7-15.
    • (2013) Jt Comm J Qual Patient Saf , vol.39 , pp. 7-15
    • Lagu, T.1    Goff, S.L.2    Hannon, N.S.3    Shatz, A.4    Lindenauer, P.K.5
  • 29
    • 0036903296 scopus 로고    scopus 로고
    • Patients' experiences and satisfaction with health care: Results of a questionnaire study of specific aspects of care
    • Jenkinson C, Coulter A, Bruster S, Richards N, Chandola T. Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. Qual Saf Health Care 2002; 11: 335-9.
    • (2002) Qual Saf Health Care , vol.11 , pp. 335-339
    • Jenkinson, C.1    Coulter, A.2    Bruster, S.3    Richards, N.4    Chandola, T.5
  • 31
    • 84910037405 scopus 로고    scopus 로고
    • England's Experience incorporating "anecdotal" reports from consumers into their national reporting system: Lessons for the United States of what to do or not to do?
    • Greaves F, Millett C, Nuki P. England's Experience incorporating "anecdotal" reports from consumers into their national reporting system: lessons for the United States of what to do or not to do? Med Care Res Rev 2014; 71: Suppl: 65S-80S.
    • (2014) Med Care Res Rev , vol.71 , pp. 65S-80S
    • Greaves, F.1    Millett, C.2    Nuki, P.3
  • 32
    • 84866400644 scopus 로고    scopus 로고
    • The value of openended questions in surveys on patient experience: Number of comments and perceived usefulness from a hospital perspective
    • Riiskjær E, Ammentorp J, Kofoed PE. The value of openended questions in surveys on patient experience: number of comments and perceived usefulness from a hospital perspective. Int J Qual Health Care 2012; 24: 509-16.
    • (2012) Int J Qual Health Care , vol.24 , pp. 509-516
    • Riiskjær, E.1    Ammentorp, J.2    Kofoed, P.E.3
  • 33
    • 84865296941 scopus 로고    scopus 로고
    • Using patients' experiences to identify priorities for quality improvement in breast cancer care: Patient narratives, surveys or both?
    • Tsianakas V, Maben J, Wiseman T, et al. Using patients' experiences to identify priorities for quality improvement in breast cancer care: patient narratives, surveys or both? BMC Health Serv Res 2012; 12: 271.
    • (2012) BMC Health Serv Res , vol.12 , pp. 271
    • Tsianakas, V.1    Maben, J.2    Wiseman, T.3
  • 34
    • 84883440080 scopus 로고    scopus 로고
    • An analysis of online evaluations on a physician rating website: Evidence from a German public reporting instrument
    • Emmert M, Meier F. An analysis of online evaluations on a physician rating website: evidence from a German public reporting instrument. J Med Internet Res 2013; 15(8): e157.
    • (2013) J Med Internet Res , vol.15 , Issue.8 , pp. e157
    • Emmert, M.1    Meier, F.2
  • 35
    • 81855217450 scopus 로고    scopus 로고
    • Analysis of 4999 online physician ratings indicates that most patients give physicians a favorable rating
    • Kadry B, Chu LF, Kadry B, Gammas D, Macario A. Analysis of 4999 online physician ratings indicates that most patients give physicians a favorable rating. J Med Internet Res 2011; 13(4): e95.
    • (2011) J Med Internet Res , vol.13 , Issue.4 , pp. e95
    • Kadry, B.1    Chu, L.F.2    Kadry, B.3    Gammas, D.4    MacArio, A.5
  • 36
    • 84871060394 scopus 로고    scopus 로고
    • Who is more likely to use doctor-rating websites, and why? A cross-sectional study in London
    • Galizzi MM, Miraldo M, Stavropoulou C, et al. Who is more likely to use doctor-rating websites, and why? A cross-sectional study in London. BMJ Open 2012; 2(6): e001493.
    • (2012) BMJ Open , vol.2 , Issue.6 , pp. e001493
    • Galizzi, M.M.1    Miraldo, M.2    Stavropoulou, C.3
  • 37
    • 56649117442 scopus 로고    scopus 로고
    • Does narrative information bias individual's decision making? A systematic review
    • Winterbottom A, Bekker HL, Conner M, Mooney A. Does narrative information bias individual's decision making? A systematic review. Soc Sci Med 2008; 67: 2079-88.
    • (2008) Soc Sci Med , vol.67 , pp. 2079-2088
    • Winterbottom, A.1    Bekker, H.L.2    Conner, M.3    Mooney, A.4
  • 38
    • 84873701190 scopus 로고    scopus 로고
    • The canary in the gemeinshaft: The public voice of patients as a means of enhancing health system performance
    • Hoffman B, Tomes N, Grob R, Schlesinger M, eds. New Brunswick, NJ: Rutgers University Press
    • Schlesinger M. The canary in the gemeinshaft: the public voice of patients as a means of enhancing health system performance. In: Hoffman B, Tomes N, Grob R, Schlesinger M, eds. Patients as policy actors. New Brunswick, NJ: Rutgers University Press, 2011: 148-76.
    • (2011) Patients As Policy Actors , pp. 148-176
    • Schlesinger, M.1
  • 39
    • 0041914416 scopus 로고    scopus 로고
    • Voices unheard: Barriers to expressing dissatisfaction to health plans
    • Schlesinger M, Mitchell S, Elbel B. Voices unheard: barriers to expressing dissatisfaction to health plans. Milbank Q 2002; 80: 709-55.
    • (2002) Milbank Q , vol.80 , pp. 709-755
    • Schlesinger, M.1    Mitchell, S.2    Elbel, B.3
  • 40
    • 0242267081 scopus 로고    scopus 로고
    • Tales of pediatric asthma management: Family-based strategies related to medical adherence and health care utilization
    • Fiese BH, Wamboldt FS. Tales of pediatric asthma management: family-based strategies related to medical adherence and health care utilization. J Pediatr 2003; 143: 457-62.
    • (2003) J Pediatr , vol.143 , pp. 457-462
    • Fiese, B.H.1    Wamboldt, F.S.2
  • 41
    • 32144448890 scopus 로고    scopus 로고
    • The problem of narrative coherence
    • McAdams DP. The problem of narrative coherence. J Constr Psych 2006; 19: 109-25.
    • (2006) J Constr Psych , vol.19 , pp. 109-125
    • McAdams, D.P.1
  • 42
    • 84859372901 scopus 로고    scopus 로고
    • Coherence of personal narratives across the lifespan: A multidimensional model and coding method
    • Reese E, Haden CA, Baker-Ward L, Bauer P, Fivush R, Ornstein PA. Coherence of personal narratives across the lifespan: a multidimensional model and coding method. J Cogn Dev 2011; 12: 424-62.
    • (2011) J Cogn Dev , vol.12 , pp. 424-462
    • Reese, E.1    Haden, C.A.2    Baker-Ward, L.3    Bauer, P.4    Fivush, R.5    Ornstein, P.A.6
  • 43
    • 77955904038 scopus 로고    scopus 로고
    • Choice cuts: Parsing policymakers' pursuit of patient empowerment from an individual perspective
    • Schlesinger M. Choice cuts: parsing policymakers' pursuit of patient empowerment from an individual perspective. Health Econ Policy Law 2010; 5: 365-87.
    • (2010) Health Econ Policy Law , vol.5 , pp. 365-387
    • Schlesinger, M.1
  • 45
    • 84862562257 scopus 로고    scopus 로고
    • Health and illness in a connected world: How might sharing experiences on the internet affect people's health?
    • Ziebland S, Wyke S. Health and illness in a connected world: how might sharing experiences on the internet affect people's health? Milbank Q 2012; 90: 219-49.
    • (2012) Milbank Q , vol.90 , pp. 219-249
    • Ziebland, S.1    Wyke, S.2
  • 46
    • 84894130235 scopus 로고    scopus 로고
    • Public awareness, perception, and use of online physician rating sites
    • Hanauer DA, Zheng K, Singer DC, Gebremariam A, Davis MM. Public awareness, perception, and use of online physician rating sites. JAMA 2014; 311: 734-5.
    • (2014) JAMA , vol.311 , pp. 734-735
    • Hanauer, D.A.1    Zheng, K.2    Singer, D.C.3    Gebremariam, A.4    Davis, M.M.5


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.