Motivators and barriers to using patient experience reports for performance improvement

Medical Care Research and Review

Volumn 70, Issue 6, 2013, Pages 621-635

  Geissler, Kimberley H ^a,b   Friedberg, Mark W ^c,d,e   Steelfisher, Gillian K ^f   Schneider, Eric C ^c,d,e,f  

^a BOSTON UNIVERSITY   (United States)

^b University of North Carolina at Chapel Hill   (United States)

^c RAND CORPORATION   (United States)

^d HARVARD MEDICAL SCHOOL   (United States)

^e BRIGHAM AND WOMEN S HOSPITAL   (United States)

^f HARVARD SCHOOL OF PUBLIC HEALTH   (United States)

Author keywords

patient experience; performance improvement; physician groups; quality of care

Indexed keywords

CONTROLLED STUDY; FEEDBACK SYSTEM; HEALTH CARE POLICY; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HUMAN; JOB PERFORMANCE; LEADERSHIP; MEDICAL PRACTICE; MOTIVATION; PATIENT CARE; PATIENT EXPERIENCE; PATIENT SATISFACTION; PERSONAL EXPERIENCE; PHYSICIAN; PRIVATE PRACTICE; PUBLIC HEALTH; REVIEW; RISK FACTOR; SEMI STRUCTURED INTERVIEW; TOTAL QUALITY MANAGEMENT; UNITED STATES;

PATIENT EXPERIENCE; PERFORMANCE IMPROVEMENT; PHYSICIAN GROUPS; QUALITY OF CARE;

GROUP PRACTICE; HEALTH CARE SURVEYS; HUMANS; INTERVIEWS AS TOPIC; MASSACHUSETTS; MOTIVATION; PATIENT SATISFACTION; PHYSICIANS; QUALITY IMPROVEMENT;

EID: 84887860083     PISSN: 10775587     EISSN: 15526801     Source Type: Journal    
DOI: 10.1177/1077558713496319     Document Type: Review

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