Choice cuts: Parsing policymakers pursuit of patient empowerment from an individual perspective

Health Economics, Policy and Law

Volumn 5, Issue 3, 2010, Pages 365-387

  Schlesinger, Mark ^a  

^a YALE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COGNITION; DECISION SUPPORT SYSTEM; EMOTIONALITY; EMPOWERMENT; HEALTH CARE POLICY; HEALTH CARE SYSTEM; HEALTH PERSONNEL ATTITUDE; HEALTH PROMOTION; MEDICAL CARE; NOTE; PATIENT ATTITUDE; PATIENT AUTONOMY; PATIENT CARE; PATIENT DECISION MAKING; PATIENT INFORMATION; PRIORITY JOURNAL; PUBLIC HEALTH SERVICE; SOCIAL PSYCHOLOGY; STRATEGIC PLANNING; WELLBEING;

CHOICE BEHAVIOR; DECISION MAKING; EUROPE; HEALTH POLICY; HUMANS; PATIENT SATISFACTION; POWER (PSYCHOLOGY); UNITED STATES;

EID: 77955904038     PISSN: 17441331     EISSN: 1744134X     Source Type: Journal    
DOI: 10.1017/S174413311000006X     Document Type: Note

References (94)

1. Anderson, C. (2003), The psychology of doing nothing: forms of decision avoidance result from reason and emotion, Psychological Bulletin, 129(1): 139-166.
2. Annas, G. J. (1997), "Patients" rights in managed care-exit, voice, and choice, New England Journal of Medicine, 337(3): 210-215.
3. Ariely, D. (2008), Predictably Irrational: The Hidden Forces That Shape Our Decisions, New York: HarperCollins.
4. Armor, D. and S. Taylor (2002), When Predictions Fail: The Dilemma of Unrealistic Optimism, in Thomas G. D. Griffin and D. Kahneman (eds), Heuristics and Biases: The Psychology of Intuitive Judgment, New York: Cambridge University Press: 334-347.
5. Bevan, G., J.-K. Helderman and D. Wilsford (2010), Changing Choices in Health Care: Implications for Equity, Efficiency and Cost, Health Economics, Policy and Law, 5: 251-267.
6. Bevan, G. and W. P. M. M. van de Ven (2010), Choice of Providers and Mutual Healthcare Purchasers: can the English NHS Learn From the Dutch reforms?, Health Economics, Policy and Law, 5: 343-363.
7. Bodenheimer, T. (2008), Coordinating care-a perilous journey through the health care system, New England Journal of Medicine, 358(10): 1064-1071.
8. Bowles, A., E. Tuzzio, L. Wiese, C. J. Kirlin, B. Greene, S. M. Clauser and E. H. Wagner (2008), Understanding high-quality cancer care: a summary of expert perspectives, Cancer, 112(4): 934-942.
9. Bradley, M. M. and P. J. Lang (1999). Affective Norms for English Words (ANEW): Stimuli, Instruction Manual and Affective Ratings, Technical Report C-1, Gainesville, FL. The Center for Research in Psychophysiology, University of Florida.
10. Brafman, O. and R. Brafman (2008), Sway: The Irresistible Pull of Irrational Behavior, New York: Broadway Books.
11. Caplin, A. and K. Eliaz (2003), AIDS and psychology: a mechanism-design approach, RAND Journal of Economics, 34(4): 631-646.
12. Chernew, M., G. Gowrisankaran and D. Scanlon (2001), Learning and the Value of Information: The Case of Health Plan Report Cards NBER Working Paper No. 8589, Cambridge MA, National Bureau of Economic Research.
13. Commonwealth Fund (2007), The Commonwealth Fund 2007 International Health Policy Survey of Sicker Adults, New York: Commonwealth Fund.
14. Conlisk, J. (1996), Why bounded rationality?, Journal of Economic Literature, 34(2): 669-700.
15. Conway, M. and M. Ross (1984), Getting what you want by revising what you had, Journal of Personality and Social Psychology, 47(4): 738-748.
16. Corrigan, P. and A. Maynard (2005), The HSJ debate. Patient choice is an effective lever for change in primary care, Health Service Journal, 115(5983): 18-19.
17. Coulter, A. and C. Jenkinson (2005), European patients views on the responsiveness of health systems and healthcare providers, European Journal of Public Health, 15(4): 355-360.
18. de Ruyter, K. and M.Wetzels (1998), On the complex nature of patient evaluation of general practitioner service, Journal of Economic Psychology, 19: 565-590.
19. Darby, C., C. Crofton and C. M. Clancy (2006), Consumer assessment of health providers and systems (CAHPSs): evolving to meet stakeholder needs, American Journal of Medical Quality, 21(2): 144-147.
20. Davenport-Ennis, N. (2008), Access to Healthcare: Using Data from a Nonprofit Advocacy Practice to Drive Policy Change, in J. A. Earp, E. French and M. Gilkey (eds), Patient Advocacy for Health Care Quality, Boston: Jones and Bartlett, 419-444.
21. Davis, K., K. S. Collins, C. Schoen and C. Morris (1995), Choice matters: enrollees views of their health plans, Health Affaires, 14(2): 99-112.
22. Dhar, R. and S. Nowlis (2004), To buy or not to buy: response mode effects on consumer choice, Journal of Marketing Research, 41(4): 423-432.
23. Dhar, R., S. Nowlis and S. Sherman (1999), Comparison effects on preference construction, Journal of Consumer Research, 26(3): 293-306.
24. Dixon, A., R. Robertson and R. Dixon (2010), The Experience of Implementing Choice at Point of Referral: A Comparison of the Netherlands and England, Health Economics, Policy and Law, 5: 295-317.
25. Dohan, D. and D. Schrag (2005), Using navigators to improve care of underserved patients: current practices and approaches, Cancer, 104(4): 848-855.
26. Elbel, B. and M. Schlesinger (2009), A neglected aspect of medical consumerism: responsive consumers in markets for health plans, Milbank Quarterly, 87(3): 633-682.
27. Evans, D., J. Powell and T. Cross (2008), Patient advice and liaison services: results of an audit survey in England, Health Expectations, 11: 304-316.
28. Ferrante, J. M., P. H. Chen and S. Kim (2008), The effect of patient navigation on time to diagnosis, anxiety, and satisfaction in urban minority women with abnormal mammograms: a randomized controlled trial, Journal of Urban Health, 85(1): 114-124.
29. Flood, C. M. and A. Haugan (2010), Lessons for Canada from Regulatory Approaches to the Public/Private Divide in Sweden, the UK, the Netherlands, Germany and France, Health Economics, Policy and Law, 5: 319-341.
30. Frostin, P. (2008), Findings from the 2008 EBRI Consumer Engagement in Health Care Survey EBRI Issue Brief No. 323, Washington DC: Employee Benefits Research Institute.
31. Fung, C., M. Elliot, R. Hays, K. Kahn, D. Kanouse, E. Glynn, M. Spranca and P. Shekelle (2005), "Patients" preferences for technical versus interpersonal quality when selecting a primary care physician, Health Services Research, 40(4): 957-977.
32. Gilbert, D., E. Pinel, T. Wilson, S. Blumberg and T. Wheatley (2002), Durability Bias in Affective Forecasting, in T. Gilovich, D. Griffin and D. Kahneman (eds.), Heuristics and Biases: The Psychology of Intuitive Judgment, New York: Cambridge University Press: 292-312.
33. Grytten, J. and R. J. SØrensen (2009), Patient choice and access to primary physician services in Norway health economics, Policy and Law, 4(1): 11-27.
34. Hale, J. L. and J. P. Dillard (1995), Fear Appeals in Health Campaigns: Too Much, Too Little, or Just Right?, in E. Maibach and R. Parrott (eds), Designing Health Messages, Thousand Oaks: Sage Publications: 65-80.
35. Hanoch, Y. and T. Rice (2006), Can limiting choice increase social welfare? The elderly and health insurance, Milbank Quarterly, 84: 37-73.
36. Hawkins, S. and R. Hastie (1990), Hindsight: biased judgments of past events after the outcomes are known, Psychological Bulletin, 107(3): 311-327.
37. Hibbard, J. H., P. Slovic, E. M. Peters and M. Finucane (2002), Strategies for reporting health plan performance information to consumers: evidence from controlled studies, Health Services Research, 37(2): 291-313.
38. Hibbard, J. H., J. Greene and M. Tusler (2008), Plan design and active involvement of consumers in their own health and healthcare, American Journal of Managed Care, 14(11): 729-736.
39. Hsu, J., J. Schmittdiel, E. Krupat, T. Stein, D. Thom, B. Fireman and J. Selby (2003), Patient choice: a randomized control trial of provider selection, Journal of General Internal Medicine, 18: 319-325.
40. Isen, A. and A. Labroo (2003), Some Ways in Which Positive Affect Facilitates Decision Making and Judgment, in S. Schneider and J. Shanteau (eds), Emerging Perspectives on Judgment and Decision Research, New York: Cambridge University Press: 365-393.
41. Iyengar, S. and M. Lepper (2000), When choice is demotivating: can one desire too much of a good thing?, Journal of Personality and Social Psychology, 79(6): 995-1006.
42. Jacobs, L. R. and R. Y. Shapiro (1994), A questioning the conventional wisdom on public opinion toward health reform at PS, Political Science and Politics, 27(2): 208-214.
43. Jennings, B. (2007), Autonomy, in B. Steinbock (ed.), The Oxford Handbook of Bioethics, New York: Oxford University Press: 72-89.
44. Johnson, E., J. Hershey, J. Meszaros and H. Kunreuther (1993), Framing, probability distortions and insurance decisions, Journal of Risk and Uncertainty, 7(1): 35-51.
45. Kahneman, D. and S. Frederick (2002), Representativeness Revisited: Attribute Substitution in Intuitive Judgment, in T. Gilovich, D. Griffin and D. Kahneman (eds), Heuristics and Biases: The Psychology of Intuitive Judgment, New York: Cambridge University Press: 49-81.
46. Kaiser Family Foundation (2008), 2008 Update on Consumers Views of Patient Safety and Quality Information Publication No. 7819, Menlo Park, CA: Henry J Kaiser Family Foundation.
47. Kaiser Family Foundation (2004), National Survey on Consumers Experiences with Patient Safety and Quality Information, Menlo Park, CA: Henry J. Kaiser Family Foundation.
48. Kalda, R., K. Polluste and M. Lember (2003), Patient satisfaction with care is associated with personal choice of physician, Health Policy, 64(1): 55-62.
49. Klein, R. (2007), The new model NHS: performance, perceptions and expectations, British Medical Bulletin, 81-82: 39-50.
50. Köszegi, B. (2003), Health, anxiety and patient behavior, Journal of Health Economics, 22(6): 1073-1084.
51. Kroneman, M. W., H. Maarse and J. van der Zee (2006), Direct access in primary care and patient satisfaction: a European study, Health Policy, 76(1): 72-79.
52. Lerman, C., C. Hughes, B. J. Trock, R. E. Myers, D. Main, A. Bonney, M. R. Abbaszadegan, A. E. Harty, B. A. Franklin, J. F. Lynch and H. T. Lynch (1999), Genetic testing in families with hereditary nonpolyposis colon cancer, Journal of the American Medical Association, 281(17): 16181622.
53. Lerman, C., S. Narod, K. Schulman, C. Hughes, A. Gomez-caminero, G. Bonney, K. Gold, B. Trock, D. Main, J. Lynch, C. Fulmore, C. Snyder, S. J. Lemon, T. Conway, P. Tonin, G. Lenoir and H. Lynch (1996), BRCA1 testing in families with hereditary breastovarian cancer. A prospective study of patient decision making and outcomes, Journal of the American Medical Association, 275(24): 18851892.
54. Loewenstein, G. (2004), Out of Control: Visceral Influences on Behavior, in C. Camerer, G. Lowenstein and M. Rabin (eds.), Advances in Behavioral Economics, New York and Princeton: Russell Sage Foundation and Princeton University Press: 689-723.
55. Loewenstein, G., E. Weber, C. Hsee and N. Welch (2001), Risk as feelings, Psychological Bulletin, 127(2): 267-268.
56. McCormack, L. A., J. A. Schnaier, A. J. Lee and S. A. Garfinkel (1996), Medicare beneficiary counseling programs: what are they and do they work?, Health Care Financing Review, 18(1): 127-140.
57. Maxwell, J. and P. Temin (2002), Managed competition versus industrial purchasing of health care among the fortune 500, Journal of Health Politics, Policy and Law, 27(1): 5-30.
58. Milstein, A. and N. Adler (2003), Out of sight, out of mind: why doesnt widespread clinical quality failure command our attention?, Health Affairs, 22(2): 119-127.
59. Nemko, M. (2007). Ahead of the Curve: Patient Advocate, US News and World Report (December 19).
60. Nichols, L., et al (2004), Are market forces strong enough to deliver efficient health care systems? confidence is waning, Health Affairs, 23(2): 8-21.
61. Noll, R. and J. Krier (1990), Some implications of cognitive psychology for risk regulation, Journal of Legal Studies, 19: 747-749.
62. OCathain, A., J. Goode, D. Luff, T. Strangleman, G. Hanlon and D. Greatbatch (2005), Does NHS direct empower patients?, Social Science and Medicine, 61(8): 1761-1771.
63. Or, Z., C. Cases, M. Lisac, K. Vrangbæk and Bevan Ulrika Winblad Spångberg (2010), Are Health Problems Systemic? Health Reforms Under Beveridgian and Bismarkian Systems, Health Economics, Policy and Law, 5: 269-293.
64. Paulus, A., et al. (2003), Market competition: everybody is talking, but what do they say? A sociological analysis of market competition in policy networks, Health Policy, 64: 279-289.
65. Rabin, M. and J. Schrag (1999), First impressions matter: a model of confirmatory bias, Quarterly Journal of Economics, 114(1): 37-82.
66. Robinson, J. C. and P. B. Ginsburg (2009), Consumer-driven health care: promise and performance, Health Affairs, 28(2): w272-w281.
67. Rothman, A. and P. Salovey (1997), Shaping perceptions to motivate healthy behavior: the role of message framing, Psychological Bulletin, 121(1): 3-19.
68. Sage, W. (2000), Accountability Through Information: What the Health Care Industry Can Learn From Securities Regulation, New York: Milbank Memorial Fund.
69. Schlesinger, M. (2005), The Dangers of the Market Panacea, in J. Morone and L. Jacobs (eds), Healthy, Wealthy and Fair, New York: Oxford University Press: 91-136.
70. Schlesinger, M., B. Druss and T. Thomas (1999), No exit? The effect of health status on dissatisfaction and disenrollment from health plans, Health Services Research, 34(2): 547-576.
71. Schlesinger, M., S. Mitchell and B. Elbel (2002), Voices unheard: barriers to the expression of dissatisfaction with health plans, Milbank Quarterly, 80(4): 709-755.
72. Schneider, C. (2006), After autonomy, Wake Forest Law Review, 41: 411444.
73. Schoen, C., R. Osborn, P. T. Huynhm, M. Doty, K. Zapert, J. Peugh and K. Davis (2005), Taking the pulse of health care systems: experiences with health problems in six countries, Health Affairs (Web Exclusive), W5: 510523.
74. Schoen, C., R. Osborn, M. Doty, M. Bishop, J. Peugh and N. Murukutla (2007), Toward higher-performance health care systems: adults health care experiences in seven countries, 2007, Health Affairs (Web Exclusive), W7: 717-734.
75. Schoen, C., R. Osborn, S. How, M. Doty and J. Peugh (2008). In Chronic Condition: Experiences of Patients With Complex Health Needs in Eight Countries, Health Affairs, 28(1): w1w16.
76. Schwartz, N. (2002), Feelings as Information: Moods Influence Judgments and Processing Strategies, in T. Gilovich, D. Griffin and D. Kahneman (eds), Heuristics and Biases: The Psychology of Intuitive Judgment, New York: Cambridge University Press: 534547.
77. Simon, H. (1957), Models of Man: Social And Rational; Mathematical Essays on Rational Human Behavior in a Social Setting, New York: Wiley.
78. Simon, H. (1982), Models of Bounded Rationality, Cambridge, MA: MIT Press.
79. Slovic, P., M. Finucane, E. Peters and D. MacGregor (2002), The Affect Heuristic, in T. Gilovich, D. Griffin and D. Kahneman (eds), Heuristics and Biases: The Psychology of Intuitive Judgment, New York: Cambridge University Press, 397-420.
80. Sniderman, P., R. Brody and P. Tetlock (1991), Reasoning and Choice: Explorations in Political Psychology, New York: Cambridge University Press.
81. Spranca, M., M. Eliot, R. Shaw and D. Kanouse (2007), Disenrollment information and medicare plan choice: is more information better?, Health Care Financing Review, 28(3): 47-59.
82. Sunstein, C. (2002), Probability neglect: emotions, worst cases and the law, Yale Law Journal, 112(1): 61-107.
83. Thaler, R. (1999), Mental accounting matters, Journal of Behavioral Decision-making, 12(2): 183-206.
84. Thaler, R. and C. Sunstein (2008), Nudge: Improving Decisions About Health, Wealth and Happiness, New Haven: Yale University Press.
85. Tiedens, L. and S. Linton (2001), Judgment under emotional certainty and uncertainty: the effects of specific emotions on information processing, Journal of Personality and Social Psychology, 81(6): 973-988.
86. Tomes, N. (2006), Patients or health-care consumers? Why the history of contested terms matters, in R. Stevens, C. Rosenberg and L. Burns (eds), History and Health Policy in the United States, New Brunswick, NJ: Rutgers University Press: 83-110.
87. Tu, H. and J. May (2007), Self-pay markets in health care: consumer nirvana or caveat emptor?, Health Affairs, 26(2): w217-w226.
88. Vaiana, M. and E. McGlynn (2002), What cognitive science tells us about the design of reports for consumers, Medical Care Research and Review, 59(1): 3-35.
89. van de Ven, W. P. M. M., K. Beck, C. Van de Voorde, J. Wasem and I. Zmora (2007), Risk adjustment and risk selection in Europe: 6 years later, Health Policy, 83(2): 162-179.
90. Van Dijk, W., M. Zeelenberg and J. van der Pligt (2003), Blessed are those who expect nothing: lowering expectations as a way of avoiding disappointment, Journal of Economic Psychology, 24(4): 505-516.
91. Van Hecke, M. (2007), Blind Spots: Why Smart People Do Dumb Things, Boston MA: Prometheus Books.
92. Weiner, B. (1995), Judgments of Responsibility, New York: Guilford Press.
93. Weinstein, N. and W. Klein (1995), Resistance of personal risk perceptions to debiasing interventions, Health Psychology, 14(2): 132140.
94. Witte, K. and M. Allen (2000), A meta-analysis of fear appeals: implications for effective public health campaigns, Health Education and Behavior, 27(5): 591-615.