Analytical Insights from Patient Narratives: The Next Step for Better Patient Experience

Journal of Patient Experience

Volumn 1, Issue 1, 2014, Pages 20-22

  Cognetta Rieke, Cheristi ^a   Guney, Senem ^b  

^a Mayo Clinic Health System   (United States)

^b NarrativeDx   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84941622757     PISSN: 23743735     EISSN: 23743743     Source Type: Journal    
DOI: 10.1177/237437431400100105     Document Type: Article

References (9)

1. Melnyk Bernadette M., and Fineout-Overholt Ellen, Evidence-based practice in nursing & healthcare: A guide to best practice (Philadelphia: Wolters Kluwer/Lippincott Williams & Wilkins, 2011).
2. Agency for Healthcare Research and Quality (AHRQ), Glossary of terms, http://effectivehealthcare.ahrq.gov/index.cfm/glossary-ofterms/?pageaction=showterm&termid=24.
3. Picker Institute Always Events, Always Events Toolbox, http://alwaysevents.pickerinstitute.org/?p=1033.
4. Smith Robert, and Hoppertz John W., “The Value of Patient Handwritten Comments on HCAHPS Surveys,” Journal of Healthcare Management 59/1 (2014), 31–48.
5. Merlino James, and Raman Ananth, “Understanding the drivers of the patient experience,” Harvard Business Review Blog Network, September 17, 2013, http://blogs.hbr.org/2013/09/understanding-the-drivers-of-the-patient-experience/
6. “What is patient-and family-centered healthcare?,” Institute for Patient-and Family-Centered Care. http://www.ipfcc.org/faq.html.
7. “Understanding the drivers of the patient experience,” ibid.
8. Creswell John W.. Research design: Qualitative, quantitative, and mixed methods approaches. (Thousand Oaks, CA: Sage, 2009). 3rd ed.
9. Smith Robert, and Hoppertz John W., ibid.