A changing landscape of physician quality reporting: Analysis of patients⇔ Online ratings of their physicians over a 5-year period

Journal of Medical Internet Research

Volumn 14, Issue 1, 2012, Pages

  Gao, Guodong Gordon ^a   McCullough, Jeffrey S ^b   Agarwal, Ritu ^a   Jha, Ashish K ^c  

^a UNIVERSITY OF MARYLAND   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

^c HARVARD SCHOOL OF PUBLIC HEALTH   (United States)

Author keywords

Online reviews; Patient empowerment; Physician quality; Public reporting; Quality transparency

Indexed keywords

ARTICLE; HUMAN; INTERNET; PATIENT SATISFACTION; PHYSICIAN; STANDARD;

HUMANS; INTERNET; PATIENT SATISFACTION; PHYSICIANS;

MLCS; MLOWN;

EID: 84860583437     PISSN: None     EISSN: 14388871     Source Type: Journal    
DOI: 10.2196/jmir.2003     Document Type: Article

References (27)

1. Agency for Healthcare Research and Quality. 2011 Aug 17. Public Reporting as a Quality Improvement Strategy: A Systematic Review of the Multiple Pathways Public Reporting May Influence Quality of Health CareURL: http://www.effectivehealthcare.ahrq.gov/ehc/products/343/763/CQG-Public-Reporting_Protocol_20110817.pdf [accessed 2012-02-20] [WebCite Cache ID 65bBjIRE9]
2. Jha AK, Li Z, Orav EJ, Epstein AM. Care in U.S. hospitals-the Hospital Quality Alliance program. N Engl J Med 2005 Jul 21;353(3):265-274 [FREE Full text] [doi: 10.1056/NEJMsa051249] [Medline: 16034012]
3. Jha AK, Orav EJ, Zheng J, Epstein AM. Patients' perception of hospital care in the United States. N Engl J Med 2008 Oct 30;359(18):1921-1931 [FREE Full text] [doi: 10.1056/NEJMsa0804116] [Medline: 18971493]
4. Harris KM, Buntin MB. Robert Wood Johnson Foundation. 2008 May. Choosing a Health Care Provider: The Role of Quality InformationURL: http://www.rwjf.org/files/research/051508.policysynthesis.qualityinfo.rpt.pdf [accessed 2012-02-20] [WebCite Cache ID 65bBkAtQi]
5. Jha AK, Epstein AM. The predictive accuracy of the New York State coronary artery bypass surgery report-card system. Health Aff (Millwood) 2006;25(3):844-855. [doi: 10.1377/hlthaff.25.3.844] [Medline: 16684751]
6. Centers for Medicare and Medicaid Services (CMS). 2011 Sep 20. Physician Compare Web Site Overview: Information for ProfessionalsURL: http://www.cms.gov/Physician-Compare-Initiative/ [accessed 2012-02-20] [WebCite Cache ID 65bBnw4pk]
7. Marcin JP, Li Z, Kravitz RL, Dai JJ, Rocke DM, Romano PS. The CABG surgery volume-outcome relationship: temporal trends and selection effects in California, 1998-2004. Health Serv Res 2008 Feb;43(1 Pt 1):174-192. [doi: 10.1111/j.1475-6773.2007.00740.x] [Medline: 18211524]
8. Shahian DM, Normand SL, Torchiana DF, Lewis SM, Pastore JO, Kuntz RE, et al. Cardiac surgery report cards: comprehensive review and statistical critique. Ann Thorac Surg 2001 Dec;72(6):2155-2168. [Medline: 11789828]
9. Christianson JB, Volmar KM, Alexander J, Scanlon DP. A report card on provider report cards: current status of the health care transparency movement. J Gen Intern Med 2010 Nov;25(11):1235-1241. [doi: 10.1007/s11606-010-1438-2] [Medline: 20625849]
10. Fuhrmans V. Wall Street Journal Health Blog. 2007 Oct 22. Zagat Gets Into Doctor RatingsURL: http://blogs.wsj.com/health/2007/10/22/zagat-gets-into-doctor-ratings-business/ [accessed 2012-02-20] [WebCite Cache ID 65bBraYmt]
11. Lagu T, Lindenauer PK. Putting the public back in public reporting of health care quality. JAMA 2010 Oct 20;304(15):1711-1712. [doi: 10.1001/jama.2010.1499] [Medline: 20959582]
12. HHS Press Office. US Department of Health and Human Services. 2011 Apr 29. Administration Implements Affordable Care Act Provision to Improve Care, Lower CostsURL: http://www.hhs.gov/news/press/2011pres/04/20110429a.html [accessed 2012-02-15] [WebCite Cache ID 65TgaQwk7]
13. McCartney M. Will doctor rating sites improve the quality of care? No. BMJ 2009;338:b1033. [Medline: 19293224]
14. Jain S. Googling ourselves-what physicians can learn from online rating sites. N Engl J Med 2010 Jan 7;362(1):6-7 [FREE Full text] [doi: 10.1056/NEJMp0903473] [Medline: 20054044]
15. O'Connor D. American Medical News. Rated Negatively Online? What's a Physician to Do? 2011 Aug 8URL: http://www.ama-assn.org/amednews/2011/08/08/prca0808.htm [accessed 2011-11-17] [WebCite Cache ID 63HL77Ikt]
16. Martin R. To doctors' dismay, web ratings grow. St Petersburg Times May 17 2009.
17. Fox S. The social life of health information. Washington, DC: Pew Internet & American Life Project; 2011 May 12. URL: http://pewinternet.org/~/media//Files/Reports/2011/PIP_Social_Life_of_Health_Info.pdf [accessed 2012-02-20] [WebCite Cache ID 65bBycrzU]
18. Elkin N. How America Searches: Health and Wellness.: iCrossing; 2008. URL: http://www.icrossing.com/sites/default/files/how-america-searches-health-and-wellness.pdf [accessed 2012-02-20] [WebCite Cache ID 65bC192iK]
19. Black EW, Thompson LA, Saliba H, Dawson K, Black NM. An analysis of healthcare providers' online ratings. Inform Prim Care 2009;17(4):249-253. [Medline: 20359403]
20. Reimann S, Strech D. The representation of patient experience and satisfaction in physician rating sites. A criteria-based analysis of English- and German-language sites. BMC Health Serv Res 2010;10:332 [FREE Full text] [doi: 10.1186/1472-6963-10-332] [Medline: 21138579]
21. Lagu T, Hannon NS, Rothberg MB, Lindenauer PK. Patients' evaluations of health care providers in the era of social networking: an analysis of physician-rating websites. J Gen Intern Med 2010 Sep;25(9):942-946. [doi: 10.1007/s11606-010-1383-0] [Medline: 20464523]
22. Kadry B, Chu LF, Kadry B, Gammas D, Macario A. Analysis of 4999 online physician ratings indicates that most patients give physicians a favorable rating. J Med Internet Res 2011;13(4):e95 [FREE Full text] [doi: 10.2196/jmir.1960] [Medline: 22088924]
23. Xmarks, Inc. 2011. Site: www.ratemds.comURL: http://www.xmarks.com/site/www.ratemds.com/ [accessed 2011-11-17] [WebCite Cache ID 63HLxuzKR]
24. Kaiser Family Foundation, Agency for Healthcare Research and Quality, and Harvard School of Public Health. 2004 Nov. National Survey on Consumers' Experiences With Patient Safety and Quality InformationURL: http://www.kff.org/kaiserpolls/pomr111704pkg.cfm [accessed 2012-02-20] [WebCite Cache ID 65bC7UKi3]
25. ElBoghdady D. The Washington Post. 2012 Jan 28. Some Doctors Try to Squelch Online ReviewsURL: http://www.washingtonpost.com/business/economy/some-doctors-try-to-squelch-online-reviews/2011/11/29/gIQA2KQhYQ_story. html [accessed 2012-02-20] [WebCite Cache ID 65bC9nTfN]
26. Smith R. The Daily Telegraph. 2009 Oct 14. Patients Can Post Online Comments About GP PracticeURL: http://www.telegraph.co.uk/health/healthnews/6316125/Patients-can-post-online-comments-about-GP-practice.html [accessed 2012-02-20] [WebCite Cache ID 65bCBF2TS]
27. Strech D. Ethical principles for physician rating sites. J Med Internet Res 2011;13(4):e113 [FREE Full text] [doi: 10.2196/jmir.1899] [Medline: 22146737]