Complexity, public reporting, and choice of doctors: A look inside the blackest box of consumer behavior

Medical Care Research and Review

Volumn 71, Issue 4, 2014, Pages 38S-64S

  Schlesinger, Mark ^a   Kanouse, David E ^b   Martino, Steven C ^b   Shaller, Dale ^c   Rybowski, Lise ^d  

^a YALE UNIVERSITY   (United States)

^b RAND CORPORATION   (United States)

^c Shaller Consulting   (United States)

^d Severyn Group   (United States)

Author keywords

bounded rationality; choice; consumerism; decision styles; experiment; heuristics

Indexed keywords

PRESCRIPTION DRUG;

ACCREDITATION; ARTICLE; CONSUMER ATTITUDE; DOCTOR PATIENT RELATION; EMOTION; EMPOWERMENT; GENERAL PRACTITIONER; HEALTH CARE POLICY; HEALTH CARE QUALITY; HUMAN; MEDICAL DECISION MAKING; MEDICARE; PERSONALITY; SKILL; UNITED STATES; ACCESS TO INFORMATION; ADULT; DECISION MAKING; HEURISTICS; MIDDLE AGED; STANDARDS;

ACCESS TO INFORMATION; ADULT; CHOICE BEHAVIOR; CONSUMER BEHAVIOR; EMOTIONS; HEURISTICS; HUMANS; MIDDLE AGED; PHYSICIANS, PRIMARY CARE; QUALITY OF HEALTH CARE;

EID: 84910080141     PISSN: 10775587     EISSN: 15526801     Source Type: Journal    
DOI: 10.1177/1077558713496321     Document Type: Article

References (39)

1. Anderson C.. The psychology of doing nothing: Forms of decision avoidance result from reason and emotion. Psychological Bulletin. 2003 ; 129: 139-166
2. Barnes A. J., Hanoch Y., Wood S., Liu P. J., Rice T.. One fish, two fish, red fish, blue fish: Effects of price frames, brand names, and choice set size on Medicare Part D insurance plan decisions. Medical Care Research and Review. 2012 ; 69: 460-473
3. BegleyS. (2011, February27).I can't think!Newsweek. Retrieved from http://www.newsweek.com/2011/02/27/i-can-t-think.print.html
4. Bruine de Bruin W., Parker A., Fischhoff B.. Individual differences in adult decision-making competence. Journal of Personality and Social Psychology. 2007 ; 92: 938-956
5. Bundorf K. M., Szrek H.. Choice set size and decision making: The case of Medicare Part D prescription drug plans. Medical Decision Making. 2010 ; 30: 582-593
6. Day R., Nadash P.. New state insurance exchanges should follow the example of Massachusetts by simplifying choices among health plans. Health Affairs. 2012 ; 31: 982-989
7. Domino M. E., Stearns S. C., Yeh W. S.. Why using current medications to select a Medicare Part D plan may lead to higher out-of-pocket payments. Medical Care Research and Review. 2008 ; 65: 114-126
8. Faber M., Bosch M., Wollersheim H., Leatherman S., Grol R.. Public reporting in health care: How do consumers use quality-of-care information? A systematic review. Medical Care. 2009 ; 47: 1-9
9. French M., Holmes-Rovner M., Kanouse D., Parente S., Shaller D., Sofaer S. Washington, DC: Center for Advancing Health ; 2009 :
10. Fung C. H., Lim Y., Mattke S., Damberg C., Shekelle P. G.. Systematic review: The evidence that publishing patient care performance data improves quality of care. Annals of Internal Medicine. 2008 ; 48: 111-123
11. Glockner A., Betsch T.. Decisions beyond boundaries: When more information is processed faster than less. Acta Psychologica. 2012 ; 139: 532-542
12. Grob R., Schlesinger M., Davis S., Cohen D., Lapps J.. The Affordable Care Act's plan for consumer assistance with insurance moves states forward but remains a work in progress. Health Affairs. 2013 ; 32: 347-356
13. Hanoch Y., Rice T.. Can limiting choice increase social welfare? The elderly and health insurance. Milbank Quarterly. 2006 ; 84: 37-73
14. Hanoch Y., Rice T., Cummings J., Wood S.. How much choice is too much? The case of the medicare prescription drug benefit. Health Services Research. 2009 ; 44: 1157-1168
15. Hanoch Y., Wood S., Barnes A., Liu P. J., Rice T.. Choosing the right Medicare prescription drug plan: The effect of age, strategy selection, and choice set size. Health Psychology. 2011 ; 30: 719-727
16. Hibbard J. H., Greene J., Sofaer S., Firminger K., Hirsh J.. An experiment shows that a well-designed report on costs and quality can help consumers choose high-value health care. Health Affairs. 2012 ; 31: 560-568
17. Hibbard J. H., Jewett J. J.. What type of quality information do consumers want in a health care report card?. Medical Care Research and Review. 1996 ; 53: 28-47
18. Hibbard J. H., Slovic P., Jewett J. J.. Informing consumer decisions in health care: implications from decision-making research. Milbank Quarterly. 1997 ; 75: 395-414
19. Iyengar S. S., Jiang W., Huberman G. Pension design and structure: New lessons from behavioral finance. Mitchell O. S. Utkus S., ed. Oxford, England: Oxford University Press ; 2004: 83-97.
20. Kanouse D. E., Schlesinger M., Shaller D., Martino S., Rybowski L.. The impact of patient narrative comments on consumer use of physician performance reports. Paper presented at the 2012 Agency for Healthcare Research and Quality annual conference ; 2012 Bethesda, MD ; 2012..
21. Kling J. R., Mullainathan S., Shafir E., Vermeulen L. C., Wrobel M. V.. Comparison friction: Experimental evidence from Medicare drug plans. Quarterly Journal of Economics. 2012 ; 127: 199-235
22. Lagu T., Lindenauer P. K.. Putting the public back in public reporting of health care quality. Journal of American Medical Association. 2010 ; 304: 1711-1712
23. Luce M. F.. Choosing to avoid: Coping with negatively emotion-laden consumer decisions. Journal of Consumer Research. 1998 ; 24: 409-433
24. Martino S., Kanouse D., Elliott M., Teleki S., Hays R.. A field experiment on the impact of physician-level performance data on consumers' choice of physician. Medical Care. 2012 ; 50: S65 - S73
25. Martino S. C., Kanouse D. E., Schlesinger M., Shaller D., Rybowski L... Presented at the annual meeting of the Agency for Healthcare Research and Quality ; 2012, September ;..
26. McCormack L. A., Schnaier J. A., Lee A. J., Garfinkel S. A.. Medicare beneficiary counseling programs: What are they and do they work?. Health Care Financing Review. 1996 ; 18: 127-140
27. McFadden D.. Free markets and fettered consumers. American Economic Review. 2006 ; 96: 3-29
28. Payne J. W., Bettman J. R., Johnson E. J. The adaptive decision maker. New York, NY: Cambridge University Press ; 1993 :
29. Robinson J. C., Ginsburg P. B.. Consumer-driven health care: promise and performance. Health Affairs. 2009 ; 28: w272 - w281
30. Schlesinger M.. Choice cuts: Parsing policymakers' pursuit of patient empowerment from an individual perspective. Health Economics, Policy and Law. 2010 ; 5: 365-387
31. Schneider C.. After autonomy. Wake Forest Law Review. 2006 ; 41: 411-444
32. Schwartz B., Ward A., Monterosso J., Lyubomirsky S., White K., Lehman D. R.. Maximizing versus satisficing: Happiness is a matter of choice. Journal of Personality and Social Psychology. 2002 ; 83: 1178-1197
33. Scott S. G., Bruce R. A.. Decision-making style: The development and assessment of a new measure. Educational and Psychological Measurement. 1985 ; 55: 818-831
34. Shaller D. California Healthcare Foundation ; 2005 :
35. Sinaiko A. D., Eastman D., Rosenthal M. B.. How report cards on physicians, physician groups, and hospitals can have greater impact on consumer choices. Health Affairs. 2012 ; 31: 602-611
36. Sinaiko A. D., Hirth R. A.. Consumers, health insurance and dominated choices. Journal of Health Economics. 2011 ; 30: 450-457
37. Ubel P. A.. Is information always a good thing? Helping patients make "good" decisions. Medical Care. 2002 ; 40: V39 - V44
38. Do emotions help or hurt decision making?. Vohs K. D. Baumeister R. F. Loewenstein G., ed. New York, NY: Russell Sage Foundation ; 2007 :
39. Werner R. A., Asch D. A.. The unintended consequences of publicly reporting quality information. Journal of the American Medical Association. 2005 ; 293: 1239-1244