An application of fuzzy logic to assess service quality attributes in logistics industry

Transport

Volumn 30, Issue 2, 2015, Pages 172-181

  Esmaeili, Ahmad ^a   Kahnali, Reza Ahmadi ^b   Rostamzadeh, Reza ^c   Zavadskas, Edmundas Kazimieras ^d   Ghoddami, Babak ^a  

^a ALLAMEH TABATABA'I UNIVERSITY   (Iran)

^b UNIVERSITY OF HORMOZGAN   (Iran)

^c ISLAMIC AZAD UNIVERSITY   (Iran)

^d VILNIUS GEDIMINAS TECHNICAL UNIVERSITY   (Lithuania)

Author keywords

fuzzy entropy; fuzzy sets theory; logistics; quality attributes; service quality

Indexed keywords

COMPETITION; FUZZY LOGIC; LOGISTICS; MEMBERSHIP FUNCTIONS; QUALITY OF SERVICE;

COMPETITIVE ADVANTAGE; CUSTOMER EXPECTATION; FUZZY ENTROPY; FUZZY SETS THEORY; LOGISTICS INDUSTRY; MEMBERSHIP DEGREES; QUALITY ATTRIBUTES; SERVICE QUALITY;

CUSTOMER SATISFACTION;

EID: 84934759221     PISSN: 16484142     EISSN: 16483480     Source Type: Journal    
DOI: 10.3846/16484142.2015.1046402     Document Type: Article

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