Service quality assessment in liner shipping industry: An empirical study on Asian shipping case

International Journal of Shipping and Transport Logistics

Volumn 7, Issue 2, 2015, Pages 221-242

  Huang, Sheng Teng ^a   Bulut, Emrah ^b   Duru, Okan ^c  

^a NATIONAL TAIWAN OCEAN UNIVERSITY   (Taiwan)

^b YILDIZ TECHNICAL UNIVERSITY   (Turkey)

^c IZMIR KATIP CELEBI UNIVERSITY   (Turkey)

Author keywords

FAHP; Fuzzy analytic hierarchy process; HoQ; House of quality; Liner shipping; Quality function deployment; Quality management; Service quality

Indexed keywords

EID: 84924484874     PISSN: 17566517     EISSN: 17566525     Source Type: Journal    
DOI: 10.1504/IJSTL.2015.067852     Document Type: Article

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