Applying fuzzy quality function deployment to identify service management requirements for customer quality needs

Quality and Quantity

Volumn 44, Issue 1, 2010, Pages 47-57

  Liang, Gin Shuh ^a  

^a NATIONAL TAIWAN OCEAN UNIVERSITY   (Taiwan)

Author keywords

Customer quality needs; Fuzzy quality function deployment; Fuzzy relation matrix; Service management requirements; Trapezoidal fuzzy numbers

Indexed keywords

EID: 72749109622     PISSN: 00335177     EISSN: 15737845     Source Type: Journal    
DOI: 10.1007/s11135-008-9178-7     Document Type: Article

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