Impact of service quality, image and relational aspects on satisfaction and loyalty in logistics outsourcing relationships

International Journal of Shipping and Transport Logistics

Volumn 4, Issue 1, 2012, Pages 17-28

  Juga, Jari ^a   Juntunen, Jouni ^a   Juntunen, Mari ^a  

^a UNIVERSITY OF OULU   (Finland)

Author keywords

Finland; Logistics; Outsourcing; Service quality

Indexed keywords

EID: 84857297763     PISSN: 17566517     EISSN: 17566525     Source Type: Journal    
DOI: 10.1504/IJSTL.2012.044133     Document Type: Article

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