메뉴 건너뛰기




Volumn 45, Issue 1, 2015, Pages 2-21

Knowledge sharing and service innovativeness in offshore outsourced software development firms

Author keywords

Knowledge exchange; Knowledge sharing

Indexed keywords

DEVELOPING COUNTRIES; OFFSHORE OIL WELL PRODUCTION; SERVICE INDUSTRY; SOFTWARE DESIGN; SURVEYS;

EID: 84922706171     PISSN: 03055728     EISSN: 14741032     Source Type: Journal    
DOI: 10.1108/VINE-03-2013-0010     Document Type: Article
Times cited : (5)

References (100)
  • 1
    • 0035676551 scopus 로고    scopus 로고
    • A contingency approach to software project coordination
    • Andres, H.P. and Zmud, R.W. (2002), “A contingency approach to software project coordination”, Journal of Management Information Systems, Vol. 18 No. 3, pp. 41-70.
    • (2002) Journal of Management Information Systems , vol.18 , Issue.3 , pp. 41-70
    • Andres, H.P.1    Zmud, R.W.2
  • 2
    • 0034258912 scopus 로고    scopus 로고
    • Influences on knowledge processes in organizational learning: The psychosocial filter
    • Andrews, K.M. and Delahaye, B.L. (2000), “Influences on knowledge processes in organizational learning: the psychosocial filter”, Journal of Management Studies, Vol. 37 No. 6, pp. 797-810.
    • (2000) Journal of Management Studies , vol.37 , Issue.6 , pp. 797-810
    • Andrews, K.M.1    Delahaye, B.L.2
  • 3
    • 0036148529 scopus 로고    scopus 로고
    • ICTs, gender and development: Women in software production in Kerala
    • Arun, S. and Arun, T. (2002), “ICTs, gender and development: women in software production in Kerala”, Journal of International Development, Vol. 14 No. 1, pp. 39-50.
    • (2002) Journal of International Development , vol.14 , Issue.1 , pp. 39-50
    • Arun, S.1    Arun, T.2
  • 4
    • 67650289539 scopus 로고    scopus 로고
    • Hiring for retention and performance
    • Barrick, M.R. and Zimmerman, R.D. (2009), “Hiring for retention and performance”, Human Resource Management, Vol. 48 No. 2, pp. 183-206.
    • (2009) Human Resource Management , vol.48 , Issue.2 , pp. 183-206
    • Barrick, M.R.1    Zimmerman, R.D.2
  • 5
    • 18444379945 scopus 로고    scopus 로고
    • Developing measurement systems for managing in the knowledge era
    • Bassi, L. and McMurrer, D. (2005), “Developing measurement systems for managing in the knowledge era”, Organizational Dynamics, Vol. 34 No. 2, pp. 185-196.
    • (2005) Organizational Dynamics , vol.34 , Issue.2 , pp. 185-196
    • Bassi, L.1    McMurrer, D.2
  • 7
    • 31744431889 scopus 로고    scopus 로고
    • Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate
    • Bock, G.-W., Zmud, R.W., Kim, Y.-G. and Lee, J.-N. (2005), “Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate”, MIS Quarterly, Vol. 29 No. 1, pp. 87-111.
    • (2005) MIS Quarterly , vol.29 , Issue.1 , pp. 87-111
    • Bock, G.-W.1    Zmud, R.W.2    Kim, Y.-G.3    Lee, J.-N.4
  • 9
    • 33747040232 scopus 로고    scopus 로고
    • The dynamics of HRM systems in Indian BPO firms
    • Budhwar, P.S., Luthar, H.K. and Bhatnagar, J. (2006), “The dynamics of HRM systems in Indian BPO firms”, Journal of Labour Research, Vol. 27 No. 3, pp. 339-360.
    • (2006) Journal of Labour Research , vol.27 , Issue.3 , pp. 339-360
    • Budhwar, P.S.1    Luthar, H.K.2    Bhatnagar, J.3
  • 10
    • 22744432507 scopus 로고    scopus 로고
    • Fostering knowledge sharing through people management practices
    • Cabrera, E.F. and Cabrera, A. (2005), “Fostering knowledge sharing through people management practices”, International Journal of Human Resource Management, Vol. 16 No. 5, pp. 720-735.
    • (2005) International Journal of Human Resource Management , vol.16 , Issue.5 , pp. 720-735
    • Cabrera, E.F.1    Cabrera, A.2
  • 11
    • 0036298858 scopus 로고    scopus 로고
    • Learning orientation, firm innovation capability, and firm performance
    • Calantone, R.J., Cavusgil, S.T. and Zhao, Y. (2002), “Learning orientation, firm innovation capability, and firm performance”, Industrial Marketing Management, Vol. 31 No. 6, pp. 515-524.
    • (2002) Industrial Marketing Management , vol.31 , Issue.6 , pp. 515-524
    • Calantone, R.J.1    Cavusgil, S.T.2    Zhao, Y.3
  • 12
    • 79957837983 scopus 로고    scopus 로고
    • The influence of human resource management on knowledge sharing and innovation in Spain: The mediating role of affective commitment
    • Camelo-Ordaz, C., Garcia-Cruz, J., Sousa-Ginel, E. and Valle-Cabrera, R. (2011), “The influence of human resource management on knowledge sharing and innovation in Spain: the mediating role of affective commitment”, The International Journal of Human Resource Management, Vol. 22 No. 7, pp. 1442-1463.
    • (2011) The International Journal of Human Resource Management , vol.22 , Issue.7 , pp. 1442-1463
    • Camelo-Ordaz, C.1    Garcia-Cruz, J.2    Sousa-Ginel, E.3    Valle-Cabrera, R.4
  • 14
    • 51849136625 scopus 로고    scopus 로고
    • The effects of socio-technical enablers on knowledge sharing: An exploratory examination
    • Choi, S.Y., Kang, Y.S. and Lee, H. (2008), “The effects of socio-technical enablers on knowledge sharing: an exploratory examination”, Journal of Information Science, Vol. 34 No. 5, pp. 742-754.
    • (2008) Journal of Information Science , vol.34 , Issue.5 , pp. 742-754
    • Choi, S.Y.1    Kang, Y.S.2    Lee, H.3
  • 15
    • 0031536926 scopus 로고    scopus 로고
    • What makes team work: Group effectiveness research from the shop floor to the executive suite
    • Cohen, S.G. and Bailey, D.E. (1997), “What makes team work: group effectiveness research from the shop floor to the executive suite”, Journal of Management, Vol. 23 No. 3, pp. 239-390.
    • (1997) Journal of Management , vol.23 , Issue.3 , pp. 239-390
    • Cohen, S.G.1    Bailey, D.E.2
  • 16
    • 0000541592 scopus 로고
    • Absorptive capacity: A new perspective in learning and innovation
    • Cohen, W.M. and Levinthal, D.A. (1990), “Absorptive capacity: a new perspective in learning and innovation”, Administrative Science Quarterly, Vol. 35 No. 1, pp. 178-184.
    • (1990) Administrative Science Quarterly , vol.35 , Issue.1 , pp. 178-184
    • Cohen, W.M.1    Levinthal, D.A.2
  • 17
    • 34447272897 scopus 로고    scopus 로고
    • Gendered selves and identities of information technology professionals in global software organizations in India
    • D’Mello, M. (2006), “Gendered selves and identities of information technology professionals in global software organizations in India”, Information Technology for Development, Vol. 12 No. 2, pp. 131-158.
    • (2006) Information Technology for Development , vol.12 , Issue.2 , pp. 131-158
    • D’Mello, M.1
  • 18
    • 34447251298 scopus 로고    scopus 로고
    • I am kind of a nomad where I have to go places and places ... Understanding mobility, place and identity in global software work from India
    • D’Mello, M. and Sahay, S. (2007), “I am kind of a nomad where I have to go places and places ... Understanding mobility, place and identity in global software work from India”, Information and Organization, Vol. 17 No. 3, pp. 162-192.
    • (2007) Information and Organization , vol.17 , Issue.3 , pp. 162-192
    • D’Mello, M.1    Sahay, S.2
  • 20
    • 0346984505 scopus 로고    scopus 로고
    • Knowledge-intensive business services as co-producers of innovation
    • den Hertog, P. (2000), “Knowledge-intensive business services as co-producers of innovation”, International Journal of Innovation Management, Vol. 4 No. 4, pp. 491-528.
    • (2000) International Journal of Innovation Management , vol.4 , Issue.4 , pp. 491-528
    • Den Hertog, P.1
  • 21
    • 78049508662 scopus 로고    scopus 로고
    • Intelligent remuneration in the knowledge economy for growth of intellectual capital
    • Edvinsson, L. and Camp, J. (2005), “Intelligent remuneration in the knowledge economy for growth of intellectual capital”, Journal of Human Resource Costing and Accounting, Vol. 9 No. 2, pp. 112-122.
    • (2005) Journal of Human Resource Costing and Accounting , vol.9 , Issue.2 , pp. 112-122
    • Edvinsson, L.1    Camp, J.2
  • 23
    • 75149154617 scopus 로고    scopus 로고
    • The emergence of technology-based service systems-a case study of a telehealth project in Sweden
    • Essen, A. (2009), “The emergence of technology-based service systems-a case study of a telehealth project in Sweden”, Journal of Service Management, Vol. 20 No. 1, pp. 98-121.
    • (2009) Journal of Service Management , vol.20 , Issue.1 , pp. 98-121
    • Essen, A.1
  • 24
    • 68949149314 scopus 로고    scopus 로고
    • Understanding sustained participation in open source software projects
    • Fang, Y. and Neufeld, D. (2009), “Understanding sustained participation in open source software projects”, Journal of Management Information Systems, Vol. 25 No. 4, pp. 9-50.
    • (2009) Journal of Management Information Systems , vol.25 , Issue.4 , pp. 9-50
    • Fang, Y.1    Neufeld, D.2
  • 25
    • 0034478781 scopus 로고    scopus 로고
    • Coordinating expertise in software development teams
    • Faraj, S. and Sproull, L. (2000), “Coordinating expertise in software development teams”, Management Science, Vol. 46 No. 12, pp. 1554-1568.
    • (2000) Management Science , vol.46 , Issue.12 , pp. 1554-1568
    • Faraj, S.1    Sproull, L.2
  • 26
    • 33750707306 scopus 로고    scopus 로고
    • Knowledge sharing issues in the introduction of a new technology
    • Finnegan, D. and Willcocks, L. (2006), “Knowledge sharing issues in the introduction of a new technology”, Journal of Enterprise Information Management, Vol. 19 No. 6, pp. 200-221.
    • (2006) Journal of Enterprise Information Management , vol.19 , Issue.6 , pp. 200-221
    • Finnegan, D.1    Willcocks, L.2
  • 29
    • 0036288714 scopus 로고    scopus 로고
    • Innovation in services and the attendant old and new myths
    • Gallouj, F. (2002), “Innovation in services and the attendant old and new myths”, Journal of Socioeconomics, Vol. 31 No. 2, pp. 137-154.
    • (2002) Journal of Socioeconomics , vol.31 , Issue.2 , pp. 137-154
    • Gallouj, F.1
  • 30
    • 84870292979 scopus 로고    scopus 로고
    • Modeling high-quality knowledge sharing in cross-functional software development teams
    • Ghobadi, S. and D’Ambra, J. (2013), “Modeling high-quality knowledge sharing in cross-functional software development teams”, Information Processing and Management, Vol. 49 No. 1, pp. 138-157.
    • (2013) Information Processing and Management , vol.49 , Issue.1 , pp. 138-157
    • Ghobadi, S.1    D’Ambra, J.2
  • 31
    • 0038342186 scopus 로고    scopus 로고
    • Human resource management: When research confronts theory
    • Guest, D.E. (2001), “Human resource management: when research confronts theory”, International Journal of Human Resource Management, Vol. 12 No. 7, pp. 1092-1106.
    • (2001) International Journal of Human Resource Management , vol.12 , Issue.7 , pp. 1092-1106
    • Guest, D.E.1
  • 32
    • 84865066778 scopus 로고    scopus 로고
    • Knowledge management social dimension: Lessons from Nucor Steel
    • Gupta, A.K. and Govindarajan, V. (2000), “Knowledge management social dimension: lessons from Nucor Steel”, Sloan Management Review, Vol. 42 No. 1, pp. 71-81.
    • (2000) Sloan Management Review , vol.42 , Issue.1 , pp. 71-81
    • Gupta, A.K.1    Govindarajan, V.2
  • 34
    • 36749049210 scopus 로고    scopus 로고
    • Knowledge management in the hospitality industry: A review of empirical research
    • Hallin, C.A. and Marnburg, E. (2008), “Knowledge management in the hospitality industry: a review of empirical research”, Tourism Management, Vol. 29 No. 2, pp. 366-381.
    • (2008) Tourism Management , vol.29 , Issue.2 , pp. 366-381
    • Hallin, C.A.1    Marnburg, E.2
  • 35
    • 0031498046 scopus 로고    scopus 로고
    • Technology brokering and innovation in a product development firm
    • Hargadon, A. and Sutton, R. (1997), “Technology brokering and innovation in a product development firm”, Administrative Science Quarterly, Vol. 42 No. 4, pp. 716-749.
    • (1997) Administrative Science Quarterly , vol.42 , Issue.4 , pp. 716-749
    • Hargadon, A.1    Sutton, R.2
  • 36
    • 38349135462 scopus 로고    scopus 로고
    • Team cognition: Development and evolution in software project teams
    • He, J., Butler, B.S. and King, W.R. (2007), “Team cognition: development and evolution in software project teams”, Journal of Management Information Systems, Vol. 24 No. 2, pp. 261-292.
    • (2007) Journal of Management Information Systems , vol.24 , Issue.2 , pp. 261-292
    • He, J.1    Butler, B.S.2    King, W.R.3
  • 38
    • 33947371275 scopus 로고    scopus 로고
    • Toward a model of organizational human capital development: Preliminary evidence from Taiwan
    • Hsu, I.-C., Lin, C.Y.-Y., Lawler, J.J. and Hwawu, S. (2007), “Toward a model of organizational human capital development: preliminary evidence from Taiwan”, Asia Pacific Business Review, Vol. 13 No. 2, pp. 251-275.
    • (2007) Asia Pacific Business Review , vol.13 , Issue.2 , pp. 251-275
    • Hsu, I.-C.1    Lin, C.Y.2    Lawler, J.J.3    Hwawu, S.4
  • 39
    • 56949096651 scopus 로고    scopus 로고
    • Hospitality teams: Knowledge sharing and service innovation performance
    • Hu, M.-L., Horng, J.-S. and Sun, Y.-H. (2009), “Hospitality teams: knowledge sharing and service innovation performance”, Tourism Management, Vol. 30 No. 1, pp. 41-50.
    • (2009) Tourism Management , vol.30 , Issue.1 , pp. 41-50
    • Hu, M.-L.1    Horng, J.-S.2    Sun, Y.-H.3
  • 41
    • 29844457431 scopus 로고    scopus 로고
    • Knowledge sharing in organizations: A conceptual framework
    • Ipe, M. (2003), “Knowledge sharing in organizations: a conceptual framework”, Human Resource Development Review, Vol. 2 No. 4, pp. 337-359.
    • (2003) Human Resource Development Review , vol.2 , Issue.4 , pp. 337-359
    • Ipe, M.1
  • 42
    • 0034905917 scopus 로고    scopus 로고
    • Exploring perceptions of organizational ownership of information and expertise
    • Jarvenpaa, S.L. and Staples, D.S. (2001), “Exploring perceptions of organizational ownership of information and expertise”, Journal of Management Information Systems, Vol. 18 No. 1, pp. 151-183.
    • (2001) Journal of Management Information Systems , vol.18 , Issue.1 , pp. 151-183
    • Jarvenpaa, S.L.1    Staples, D.S.2
  • 43
    • 34848849119 scopus 로고    scopus 로고
    • Internationalization of services: Identifying the building-blocks for future research
    • Javalgi, R.G. and Martin, C.L. (2007), “Internationalization of services: identifying the building-blocks for future research”, Journal of Services Marketing, Vol. 21 No. 6, pp. 391-397.
    • (2007) Journal of Services Marketing , vol.21 , Issue.6 , pp. 391-397
    • Javalgi, R.G.1    Martin, C.L.2
  • 44
    • 33846834125 scopus 로고    scopus 로고
    • Knowledge transfer within information systems development teams: Examining the role of knowledge source attributes
    • Joshi, K.D., Sarker, S. and Sarker, S. (2007), “Knowledge transfer within information systems development teams: examining the role of knowledge source attributes”, Decision Support Systems, Vol. 43 No. 1, pp. 322-335.
    • (2007) Decision Support Systems , vol.43 , Issue.1 , pp. 322-335
    • Joshi, K.D.1    Sarker, S.2    Sarker, S.3
  • 45
    • 77952380106 scopus 로고    scopus 로고
    • The influence of knowledge sharing on innovation
    • Kamasak, R. and Bulutlar, F. (2010), “The influence of knowledge sharing on innovation”, European Business Review, Vol. 22 No. 3, pp. 306-317.
    • (2010) European Business Review , vol.22 , Issue.3 , pp. 306-317
    • Kamasak, R.1    Bulutlar, F.2
  • 46
    • 84922706137 scopus 로고    scopus 로고
    • The Inquiring Organization: Tacit Knowledge, Conversation, and Knowledge Creation Skills for 21st-Century Organizations, Praeger, Westport, CT
    • Kikoski, C.K. and Kikoski, J.F. (2004), The Inquiring Organization: Tacit Knowledge, Conversation, and Knowledge Creation Skills for 21st-Century Organizations, Praeger, Westport, CT.
    • (2004)
    • Kikoski, C.K.1    Kikoski, J.F.2
  • 47
    • 77955664121 scopus 로고    scopus 로고
    • Innovation and knowledge sharing across professional boundaries: Political interplay between boundary objects and brokers
    • Kimble, C., Grenier, C. and Goglio-Primard, K. (2010), “Innovation and knowledge sharing across professional boundaries: political interplay between boundary objects and brokers”, International Journal of Information Management, Vol. 30 No. 5, pp. 437-444.
    • (2010) International Journal of Information Management , vol.30 , Issue.5 , pp. 437-444
    • Kimble, C.1    Grenier, C.2    Goglio-Primard, K.3
  • 48
    • 84870761298 scopus 로고    scopus 로고
    • Practical Statistics-A Quick and Easy Guide to IBM® SPSS® Statistics
    • Sage Publications, Thousand Oaks, CA
    • Kremelberg, D. (2011), Practical Statistics-A Quick and Easy Guide to IBM® SPSS® Statistics, STATA, and Other Statistical Software, Sage Publications, Thousand Oaks, CA.
    • (2011) STATA, and Other Statistical Software
    • Kremelberg, D.1
  • 49
    • 0010101822 scopus 로고    scopus 로고
    • Tacit knowledge, organizational learning and societal institutions: An integrated framework
    • Lam, A. (2000), “Tacit knowledge, organizational learning and societal institutions: an integrated framework”, Organization Studies, Vol. 21 No. 3, pp. 487-513.
    • (2000) Organization Studies , vol.21 , Issue.3 , pp. 487-513
    • Lam, A.1
  • 50
    • 0035313688 scopus 로고    scopus 로고
    • The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success
    • Lee, J. (2001), “The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success”, Information & Management, Vol. 38 No. 5, pp. 323-335.
    • (2001) Information &Amp; Management , vol.38 , Issue.5 , pp. 323-335
    • Lee, J.1
  • 51
    • 77956116186 scopus 로고    scopus 로고
    • Leadership and trust: Their effect on knowledge sharing and team performance
    • Lee, P., Gillespie, N., Mann, L. and Wearing, A. (2010), “Leadership and trust: their effect on knowledge sharing and team performance”, Management Learning, Vol. 41 No. 4, pp. 473-491.
    • (2010) Management Learning , vol.41 , Issue.4 , pp. 473-491
    • Lee, P.1    Gillespie, N.2    Mann, L.3    Wearing, A.4
  • 52
    • 84986129910 scopus 로고    scopus 로고
    • Career goals and career management strategy among information technology professionals
    • Lee, P.C.B. (2002), “Career goals and career management strategy among information technology professionals”, Career Development International, Vol. 7 No. 1, pp. 6-13.
    • (2002) Career Development International , vol.7 , Issue.1 , pp. 6-13
    • Lee, P.1
  • 53
    • 37749003817 scopus 로고    scopus 로고
    • The distributed team members explanations of knowledge they assume to be shared”
    • Leinonen, P. and Bluemink, J. (2008), “The distributed team members’ explanations of knowledge they assume to be shared”, Journal of Workplace Learning, Vol. 20 No. 1, pp. 38-53.
    • (2008) Journal of Workplace Learning , vol.20 , Issue.1 , pp. 38-53
    • Leinonen, P.1    Bluemink, J.2
  • 54
    • 30344431785 scopus 로고    scopus 로고
    • Collaborating on multiparty information systems development projects: A collective reflection-in-action view
    • Levina, N. (2005), “Collaborating on multiparty information systems development projects: a collective reflection-in-action view”, Information Systems Research, Vol. 16 No. 2, pp. 109-130.
    • (2005) Information Systems Research , vol.16 , Issue.2 , pp. 109-130
    • Levina, N.1
  • 55
    • 34248136984 scopus 로고    scopus 로고
    • Knowledge sharing, absorptive capacity, and innovation capability: An empirical study of Taiwans knowledge intensive industries”
    • Liao, S.-H., Fei, W.-C. and Chen, C.-C. (2007), “Knowledge sharing, absorptive capacity, and innovation capability: an empirical study of Taiwan’s knowledge intensive industries”, Journal of Information Science, Vol. 33 No. 3, pp. 340-359.
    • (2007) Journal of Information Science , vol.33 , Issue.3 , pp. 340-359
    • Liao, S.-H.1    Fei, W.-C.2    Chen, C.-C.3
  • 56
    • 0036376008 scopus 로고    scopus 로고
    • Facilitating innovation through knowledge sharing: A look at the US Naval surface warfare center-carderock division
    • Liebowitz, J. (2002), “Facilitating innovation through knowledge sharing: a look at the US Naval surface warfare center-carderock division”, Journal of Computer Information Systems, Vol. 42 No. 5, pp. 1-6.
    • (2002) Journal of Computer Information Systems , vol.42 , Issue.5 , pp. 1-6
    • Liebowitz, J.1
  • 57
    • 40549127792 scopus 로고    scopus 로고
    • Clarifying the relationship between organizational citizenship behaviors, gender, and knowledge sharing in workplace organizations in Taiwan
    • Lin, C.-P. (2008), “Clarifying the relationship between organizational citizenship behaviors, gender, and knowledge sharing in workplace organizations in Taiwan”, Journal of Business Psychology, Vol. 22 No. 3, pp. 241-250.
    • (2008) Journal of Business Psychology , vol.22 , Issue.3 , pp. 241-250
    • Lin, C.-P.1
  • 59
    • 0040488728 scopus 로고    scopus 로고
    • Knowledge and value creation in professional service firms: A framework for analysis
    • Lowendahl, B.R., Revang, O. and Fosstenlokken, S.M. (2001), “Knowledge and value creation in professional service firms: a framework for analysis”, Human Relations, Vol. 54 No. 7, pp. 911-931.
    • (2001) Human Relations , vol.54 , Issue.7 , pp. 911-931
    • Lowendahl, B.R.1    Revang, O.2    Fosstenlokken, S.M.3
  • 60
    • 80053973105 scopus 로고    scopus 로고
    • The top management team, reflexivity, knowledge sharing and new product performance: a study of the Irish software industry
    • MacCurtain, S., Flood, P.C., Ramamoorthy, N., West, M.A. and Dawson, J.F. (2010), “The top management team, reflexivity, knowledge sharing and new product performance: a study of the Irish software industry”, Creativity and Innovation Management, Vol. 19 No. 3, pp. 219-232.
    • (2010) Creativity and Innovation Management , vol.19 , Issue.3 , pp. 219-232
    • Maccurtain, S.1    Flood, P.C.2    Ramamoorthy, N.3    West, M.A.4    Dawson, J.F.5
  • 62
    • 0001812752 scopus 로고
    • Exploration and exploitation in organizational learning
    • March, J.G. (1991), “Exploration and exploitation in organizational learning”, Organization Science, Vol. 2 No. 1, pp. 71-87.
    • (1991) Organization Science , vol.2 , Issue.1 , pp. 71-87
    • March, J.G.1
  • 63
    • 84992996733 scopus 로고    scopus 로고
    • Applying knowledge management principles to enhance cross-functional team performance
    • Mohamed, M., Stankosky, M. and Murray, A. (2004), “Applying knowledge management principles to enhance cross-functional team performance”, Journal of Knowledge Management, Vol. 8 No. 3, pp. 127-142.
    • (2004) Journal of Knowledge Management , vol.8 , Issue.3 , pp. 127-142
    • Mohamed, M.1    Stankosky, M.2    Murray, A.3
  • 64
    • 33751220243 scopus 로고    scopus 로고
    • Who trusts? Personality, trust and knowledge sharing
    • Mooradian, T., Renzl, B. and Matzler, K. (2006), “Who trusts? Personality, trust and knowledge sharing”, Management Learning, Vol. 37 No. 4, pp. 523-540.
    • (2006) Management Learning , vol.37 , Issue.4 , pp. 523-540
    • Mooradian, T.1    Renzl, B.2    Matzler, K.3
  • 65
    • 84922703713 scopus 로고    scopus 로고
    • accessed 7 November 2013
    • National Outsourcing Association (2013), “The national outsourcing association awards 2013”, available at: www.noa.co.uk/noa-awards (accessed 7 November 2013).
    • (2013) The National Outsourcing Association Awards 2013
  • 67
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P., MacKenzie, S., Lee, J.-Y. and Podsakoff, N. (2003), “Common method biases in behavioral research: a critical review of the literature and recommended remedies”, Journal of Applied Psychology, Vol. 88 No. 5, pp. 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , Issue.5 , pp. 879-903
    • Podsakoff, P.1    Mackenzie, S.2    Lee, J.-Y.3    Podsakoff, N.4
  • 68
    • 35548957355 scopus 로고    scopus 로고
    • People management issues in Indian KPOs
    • Raman, R.S., Budhwar, P. and Balasubramanian, G. (2007), “People management issues in Indian KPOs”, Employee Relations, Vol. 29 No. 6, pp. 696-710.
    • (2007) Employee Relations , vol.29 , Issue.6 , pp. 696-710
    • Raman, R.S.1    Budhwar, P.2    Balasubramanian, G.3
  • 69
    • 70350741532 scopus 로고    scopus 로고
    • Luxury without guilt: Service innovation in the all-inclusive hotel industry
    • Rayna, T. and Striukova, L. (2009), “Luxury without guilt: service innovation in the all-inclusive hotel industry”, Service Business, Vol. 3 No. 4, pp. 359-372.
    • (2009) Service Business , vol.3 , Issue.4 , pp. 359-372
    • Rayna, T.1    Striukova, L.2
  • 70
    • 77952184646 scopus 로고    scopus 로고
    • Bridging intention and behavior of knowledge sharing
    • Reychav, I. and Weisberg, J. (2010), “Bridging intention and behavior of knowledge sharing”, Journal of Knowledge Management, Vol. 14 No. 2, pp. 285-300.
    • (2010) Journal of Knowledge Management , vol.14 , Issue.2 , pp. 285-300
    • Reychav, I.1    Weisberg, J.2
  • 71
    • 0003239983 scopus 로고
    • Introduction: Managing technological innovation technology-based organization
    • Roberts, E.B. (1987), “Introduction: managing technological innovation technology-based organization”, Sloan Management Review, Vol. 22, pp. 19-34.
    • (1987) Sloan Management Review , vol.22 , pp. 19-34
    • Roberts, E.B.1
  • 73
    • 28044452611 scopus 로고    scopus 로고
    • Work-life balance and the software worker
    • Scholarios, D. and Marks, A. (2004), “Work-life balance and the software worker”, Human Resource Management Journal, Vol. 14 No. 2, pp. 54-74.
    • (2004) Human Resource Management Journal , vol.14 , Issue.2 , pp. 54-74
    • Scholarios, D.1    Marks, A.2
  • 74
    • 39749112068 scopus 로고    scopus 로고
    • The use of tacit knowledge within innovative companies: Knowledge management in innovative enterprises
    • Seidler-de Alwis, R. and Hartmann, E. (2008), “The use of tacit knowledge within innovative companies: knowledge management in innovative enterprises”, Journal of Knowledge Management, Vol. 12 No. 1, pp. 133-147.
    • (2008) Journal of Knowledge Management , vol.12 , Issue.1 , pp. 133-147
    • Seidler-De Alwis, R.1    Hartmann, E.2
  • 76
    • 84922702800 scopus 로고    scopus 로고
    • Sri Lanka ICT Association, Colombo
    • Sri Lanka ICT Association (2010), National ITC Workforce Survey, Sri Lanka ICT Association, Colombo.
    • (2010) National ITC Workforce Survey
  • 77
    • 0034905917 scopus 로고    scopus 로고
    • Exploring perceptions of organizational ownership of information and expertise
    • Staples, S.D. and Jarvenpaa, S.L. (2001), “Exploring perceptions of organizational ownership of information and expertise”, Journal of Management Information Systems, Vol. 18 No. 1, pp. 151-183.
    • (2001) Journal of Management Information Systems , vol.18 , Issue.1 , pp. 151-183
    • Staples, S.D.1    Jarvenpaa, S.L.2
  • 78
    • 37949027016 scopus 로고    scopus 로고
    • Innovation in services: The need for knowledge management
    • Storey, C. and Kelly, D. (2002), “Innovation in services: the need for knowledge management”, Australasian Marketing Journal, Vol. 10 No. 1, pp. 59-70.
    • (2002) Australasian Marketing Journal , vol.10 , Issue.1 , pp. 59-70
    • Storey, C.1    Kelly, D.2
  • 79
    • 36549026475 scopus 로고    scopus 로고
    • The object of knowledge: The role of objects in biomedical innovation
    • Swan, J., Bresnen, M., Newell, S. and Maxine, R. (2007), “The object of knowledge: the role of objects in biomedical innovation”, Human Relations, Vol. 60 No. 12, pp. 1809-1837.
    • (2007) Human Relations , vol.60 , Issue.12 , pp. 1809-1837
    • Swan, J.1    Bresnen, M.2    Newell, S.3    Maxine, R.4
  • 80
    • 0041751098 scopus 로고    scopus 로고
    • Exploring internal stickness: Impediments to the transfer of best practice within the firm
    • Szulanski, G. (1996), “Exploring internal stickness: impediments to the transfer of best practice within the firm”, Strategic Management Journal, Vol. 17 No. S2, pp. 27-43.
    • (1996) Strategic Management Journal , vol.17 , Issue.2 , pp. 27-43
    • Szulanski, G.1
  • 81
    • 79952353864 scopus 로고    scopus 로고
    • An exploratory examination of knowledge sharing behaviors: Solicited and voluntary
    • Teng, J.T.C. and Song, S. (2011), “An exploratory examination of knowledge sharing behaviors: solicited and voluntary”, Journal of Knowledge Management, Vol. 15 No. 1, pp. 104-117.
    • (2011) Journal of Knowledge Management , vol.15 , Issue.1 , pp. 104-117
    • Teng, J.1    Song, S.2
  • 83
    • 47249083759 scopus 로고    scopus 로고
    • Human resource management in the project-oriented organization: Employee well being and ethical treatment
    • Turner, J.R., Huemann, M. and Keegan, A.E. (2008), “Human resource management in the project-oriented organization: employee well being and ethical treatment”, International Journal of Project Management, Vol. 26 No. 5, pp. 577-585.
    • (2008) International Journal of Project Management , vol.26 , Issue.5 , pp. 577-585
    • Turner, J.R.1    Huemann, M.2    Keegan, A.E.3
  • 84
    • 0030517795 scopus 로고    scopus 로고
    • Ambidextrous organizations: Managing evolutionary and revolutionary change
    • Tushman, M.L. and O’Reilly, C.A. III (1996), “Ambidextrous organizations: managing evolutionary and revolutionary change”, California Management Review, Vol. 38 No. 4, pp. 8-30.
    • (1996) California Management Review , vol.38 , Issue.4 , pp. 8-30
    • Tushman, M.L.1    O’Reilly, C.A.2
  • 85
    • 27544434588 scopus 로고    scopus 로고
    • Social capital in the success of knowledge workers
    • Tymon, W.G. and Stumpf, S.A. (2003), “Social capital in the success of knowledge workers”, Career Development International, Vol. 8 No. 1, pp. 12-20.
    • (2003) Career Development International , vol.8 , Issue.1 , pp. 12-20
    • Tymon, W.G.1    Stumpf, S.A.2
  • 86
    • 34848813260 scopus 로고    scopus 로고
    • Service quality and satisfaction: An international comparison of professional services perceptions
    • Ueltschy, L.C., Laroche, M., Eggert, A. and Bindl, U. (2007), “Service quality and satisfaction: an international comparison of professional services perceptions”, Journal of Services Marketing, Vol. 21 No. 6, pp. 410-423.
    • (2007) Journal of Services Marketing , vol.21 , Issue.6 , pp. 410-423
    • Ueltschy, L.C.1    Laroche, M.2    Eggert, A.3    Bindl, U.4
  • 87
    • 84865618686 scopus 로고    scopus 로고
    • Committed to share: Commitment and CMC use as antecedents of knowledge sharing
    • Van den Hooff, B. and Van Weenen, F.D.L. (2004), “Committed to share: commitment and CMC use as antecedents of knowledge sharing”, Knowledge and Process Management, Vol. 11 No. 1, pp. 13-24.
    • (2004) Knowledge and Process Management , vol.11 , Issue.1 , pp. 13-24
    • Van Den Hooff, B.1    Van Weenen, F.2
  • 88
    • 2342455893 scopus 로고    scopus 로고
    • An empirical investigation into the antecedents of knowledge dissemination at the strategic business unit level
    • Van der Bij, H., Song, M.X. and Weggeman, M. (2003), “An empirical investigation into the antecedents of knowledge dissemination at the strategic business unit level”, Journal of Product Innovation Management, Vol. 20 No. 2, pp. 163-179.
    • (2003) Journal of Product Innovation Management , vol.20 , Issue.2 , pp. 163-179
    • Van Der Bij, H.1    Song, M.X.2    Weggeman, M.3
  • 90
    • 33646423532 scopus 로고    scopus 로고
    • Refashioning organizational boundaries: Outsourcing customer service work
    • Walsh, J. and Deery, S. (2006), “Refashioning organizational boundaries: outsourcing customer service work”, Journal of Management Studies, Vol. 43 No. 3, pp. 557-582.
    • (2006) Journal of Management Studies , vol.43 , Issue.3 , pp. 557-582
    • Walsh, J.1    Deery, S.2
  • 91
    • 84862818900 scopus 로고    scopus 로고
    • Knowledge sharing, innovation and firm performance
    • Wang, Z. and Wang, N. (2012), “Knowledge sharing, innovation and firm performance”, Expert Systems with Applications, Vol. 39 No. 10, pp. 8899-8908.
    • (2012) Expert Systems with Applications , vol.39 , Issue.10 , pp. 8899-8908
    • Wang, Z.1    Wang, N.2
  • 92
    • 0038224622 scopus 로고    scopus 로고
    • Collection and connection: The anatomy of knowledge sharing in professional service
    • Weiss, L. (1999), “Collection and connection: the anatomy of knowledge sharing in professional service”, Organization Development Journal, Vol. 17 No. 4, pp. 61-72.
    • (1999) Organization Development Journal , vol.17 , Issue.4 , pp. 61-72
    • Weiss, L.1
  • 94
    • 70349614392 scopus 로고    scopus 로고
    • Predictors of job satisfaction among IT graduates in offshore outsourced IT firms
    • Wickramasinghe, V. (2009), “Predictors of job satisfaction among IT graduates in offshore outsourced IT firms”, Personnel Review, Vol. 38 No. 4, pp. 413-431.
    • (2009) Personnel Review , vol.38 , Issue.4 , pp. 413-431
    • Wickramasinghe, V.1
  • 96
    • 69649099069 scopus 로고    scopus 로고
    • World Bank South Asia Finance and Private Sector Development Unit, World Bank, Colombo
    • World Bank (2006), Offshore to Sri Lanka: Finding Sri Lanka’s Offshoring Niche, World Bank South Asia Finance and Private Sector Development Unit, World Bank, Colombo.
    • (2006) Offshore to Sri Lanka: Finding Sri Lanka’s Offshoring Niche
  • 97
    • 61449231627 scopus 로고    scopus 로고
    • A measure of knowledge sharing behavior: Scale development and validation
    • Yi, J. (2009), “A measure of knowledge sharing behavior: scale development and validation”, Knowledge Management Research & Practice, Vol. 7, pp. 65-81.
    • (2009) Knowledge Management Research &Amp; Practice , vol.7 , pp. 65-81
    • Yi, J.1
  • 98
    • 0344287078 scopus 로고    scopus 로고
    • Assessing the team environment for knowledge sharing: An empirical analysis
    • Zarraga, C. and Bonache, J. (2003), “Assessing the team environment for knowledge sharing: an empirical analysis”, International Journal of Human Resource Management, Vol. 14 No. 7, pp. 1227-1245.
    • (2003) International Journal of Human Resource Management , vol.14 , Issue.7 , pp. 1227-1245
    • Zarraga, C.1    Bonache, J.2
  • 99
    • 84863340148 scopus 로고    scopus 로고
    • Improve technological innovation capability of enterprises through tacit knowledge sharing
    • Zhi-Guo, L. and I-Jian, C. (2012), “Improve technological innovation capability of enterprises through tacit knowledge sharing”, Procedia Engineering, Vol. 29, pp. 2072-2076.
    • (2012) Procedia Engineering , vol.29 , pp. 2072-2076
    • Zhi-Guo, L.1    I-Jian, C.2
  • 100
    • 84863722299 scopus 로고    scopus 로고
    • How knowledge affects radical innovation: Knowledge base, market knowledge acquisition, and internal knowledge sharing
    • Zhou, K.Z. and Li, C.B. (2012), “How knowledge affects radical innovation: knowledge base, market knowledge acquisition, and internal knowledge sharing”, Strategic Management Journal, Vol. 33 No. 9, pp. 1090-1102.
    • (2012) Strategic Management Journal , vol.33 , Issue.9 , pp. 1090-1102
    • Zhou, K.Z.1    Li, C.B.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.