메뉴 건너뛰기




Volumn 53, Issue 5, 2014, Pages 389-405

Real-time feedback on nonverbal clinical communication

Author keywords

Feedback; Formative evaluation; Information display; Nonverbal communication; Patient provider communication; Social signal processing; User computer interface

Indexed keywords

ADULT; DOCTOR PATIENT RELATION; FEEDBACK SYSTEM; FEMALE; HEALTH CARE PERSONNEL; HEALTH PERSONNEL ATTITUDE; HUMAN; INTERVIEW; MALE; MIDDLE AGED; NONVERBAL COMMUNICATION; OBSERVATION; SELF REPORT; YOUNG ADULT;

EID: 84908089876     PISSN: 00261270     EISSN: 2511705X     Source Type: Journal    
DOI: 10.3414/ME13-02-0033     Document Type: Article
Times cited : (27)

References (77)
  • 1
    • 84870542943 scopus 로고    scopus 로고
    • A systematic review of the associations between empathy measures and patient outcomes in cancer care
    • Lelorain S, Brédart A, Dolbeault S, Sultan S. A systematic review of the associations between empathy measures and patient outcomes in cancer care. Psychooncology 2012; 21 (12): 1255 -1264.
    • (2012) Psychooncology , vol.21 , Issue.12 , pp. 1255-1264
    • Lelorain, S.1    Brédart, A.2    Dolbeault, S.3    Sultan, S.4
  • 2
    • 60049089054 scopus 로고    scopus 로고
    • Analyzing the "nature" and "specific effectiveness" of clinical empathy: A theoretical overview and contribution towards a theory-based research agenda
    • Neumann M, Bensing J, Mercer S, Ernstmann N, Ommen O, Pfaff H. Analyzing the "nature" and "specific effectiveness" of clinical empathy: a theoretical overview and contribution towards a theory-based research agenda. Patient Education & Counseling 2009; 74 (3): 339 -346.
    • (2009) Patient Education & Counseling , vol.74 , Issue.3 , pp. 339-346
    • Neumann, M.1    Bensing, J.2    Mercer, S.3    Ernstmann, N.4    Ommen, O.5    Pfaff, H.6
  • 4
    • 84858058907 scopus 로고    scopus 로고
    • Association between nonverbal communication during clinical interactions and outcomes: A systematic review and meta-analysis
    • Henry SG, Fuhrel-Forbis A, Rogers MA, Eggly S. Association between nonverbal communication during clinical interactions and outcomes: a systematic review and meta-analysis. Patient Educucation & Counseling 2012; 86 (3): 297- 315.
    • (2012) Patient Educucation & Counseling , vol.86 , Issue.3 , pp. 297-315
    • Henry, S.G.1    Fuhrel-Forbis, A.2    Rogers, M.A.3    Eggly, S.4
  • 6
    • 60049098815 scopus 로고    scopus 로고
    • How does communication heal? Pathways linking clinician-patient communication to health outcomes
    • Street RL, Makoul G, Arora NK, Epstein RM. How does communication heal? Pathways linking clinician-patient communication to health outcomes. Patient Education & Counseling 2009; 74: 295 -301.
    • (2009) Patient Education & Counseling , vol.74 , pp. 295-301
    • Street, R.L.1    Makoul, G.2    Arora, N.K.3    Epstein, R.M.4
  • 7
    • 0019212921 scopus 로고
    • Predicting patient satisfaction from physi - cians' nonverbal communication skills
    • DiMatteo MR, Taranta T, Friedman HS, Prince LM. Predicting patient satisfaction from physi - cians' nonverbal communication skills. Medical Care 1980; 18 (4): 376 -387.
    • (1980) Medical Care , vol.18 , Issue.4 , pp. 376-387
    • DiMatteo, M.R.1    Taranta, T.2    Friedman, H.S.3    Prince, L.M.4
  • 8
    • 68249138773 scopus 로고    scopus 로고
    • Physician communication and patient adherence to treatment: A metaanalysis
    • Zolnierek KB, DiMatteo MR. Physician communication and patient adherence to treatment: a metaanalysis. Medical Care 2009; 47 (8): 826 - 834.
    • (2009) Medical Care , vol.47 , Issue.8 , pp. 826-834
    • Zolnierek, K.B.1    DiMatteo, M.R.2
  • 9
    • 33645106305 scopus 로고    scopus 로고
    • The expression of emotion through nonverbal behavior in medical visits. Mechanisms and outcomes
    • Roter DL, Frankel RM, Hall JA, Sluyter D. The expression of emotion through nonverbal behavior in medical visits. Mechanisms and outcomes. Journal of General Internal Medicine 2006; 21 (S1): S28 -34.
    • (2006) Journal of General Internal Medicine , vol.21 , Issue.S1 , pp. S28-S34
    • Roter, D.L.1    Frankel, R.M.2    Hall, J.A.3    Sluyter, D.4
  • 13
    • 84878972993 scopus 로고    scopus 로고
    • Nonverbal communication in health care
    • Riggio RE, Feldman RS (eds). London: Lawrence Erlbaum
    • Martin L, Friedman HS. Nonverbal communication in health care. In: Riggio RE, Feldman RS (eds). Applications of nonverbal communication. London: Lawrence Erlbaum; 2005. pp 3-16.
    • (2005) Applications of Nonverbal Communication. , pp. 3-16
    • Martin, L.1    Friedman, H.S.2
  • 16
    • 0036430106 scopus 로고    scopus 로고
    • Physician communication skills training: A review of theoretical backgrounds, objectives and skills
    • Cegala J, Lenzmeier Broz S. Physician communication skills training: a review of theoretical backgrounds, objectives and skills. Medical Education 2002; 36 (11): 1004 -1016.
    • (2002) Medical Education , vol.36 , Issue.11 , pp. 1004-1016
    • Cegala, J.1    Lenzmeier Broz, S.2
  • 18
    • 76249130528 scopus 로고    scopus 로고
    • Doctors' non-verbal behaviour in consultations: Look at the patient before you look at the computer
    • Silverman J. Doctors' non-verbal behaviour in consultations: look at the patient before you look at the computer. British Journal of General Practice 2010; 60 (571): 76 -78.
    • (2010) British Journal of General Practice , vol.60 , Issue.571 , pp. 76-78
    • Silverman, J.1
  • 20
    • 77955522585 scopus 로고    scopus 로고
    • Suebnukarn S. Intelligent Clinical Training Systems
    • Haddawy P. Suebnukarn S. Intelligent Clinical Training Systems. Methods Inf Med 2010; 49: 388 -389.
    • (2010) Methods Inf Med , vol.49 , pp. 388-389
    • Haddawy, P.1
  • 24
    • 0020112187 scopus 로고
    • Composing letters with a simulated listening typewriter
    • Gould JD, Conti J, Hovanyecz T. Composing letters with a simulated listening typewriter. Communications of the ACM 1983; 26 (4): 295 -308.
    • (1983) Communications of the ACM , vol.26 , Issue.4 , pp. 295-308
    • Gould, J.D.1    Conti, J.2    Hovanyecz, T.3
  • 25
    • 85006832338 scopus 로고    scopus 로고
    • An empirical methodology for writing user-friendly natural language computer applications
    • Janda A (ed). New York, NY, USA: ACM
    • Kelley JF. An empirical methodology for writing user-friendly natural language computer applications. In: Janda A (ed). Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '83). New York, NY, USA: ACM. pp 193 -196.
    • Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '83). , pp. 193-196
    • Kelley, J.F.1
  • 26
    • 84976689900 scopus 로고
    • An iterative design methodology for user-friendly natural language office information applications
    • Kelley JF. An iterative design methodology for user-friendly natural language office information applications. ACM Transactions on Office Information Systems 1984; 2 (1): 26 - 41.
    • (1984) ACM Transactions on Office Information Systems , vol.2 , Issue.1 , pp. 26-41
    • Kelley, J.F.1
  • 27
    • 0001999921 scopus 로고
    • Rapid prototyping for user interface design
    • Helander M (ed). New York: North-Holland
    • Wilson J, Rosenberg D. Rapid prototyping for user interface design. In: Helander M (ed). Handbook of Human-Computer Interaction. New York: North-Holland; 1988. pp 859 - 875.
    • (1988) Handbook of Human-Computer Interaction. , pp. 859-875
    • Wilson, J.1    Rosenberg, D.2
  • 31
    • 84904720569 scopus 로고
    • The fundamental topoi of relational communication
    • Burgoon JK, Hale JL. The fundamental topoi of relational communication. Communication Monographs 1984; 51 (3): 193 -214.
    • (1984) Communication Monographs , vol.51 , Issue.3 , pp. 193-214
    • Burgoon, J.K.1    Hale, J.L.2
  • 32
    • 75649140386 scopus 로고
    • Validation and measurement of the fundamental themes of relational communication
    • Burgoon JK, Hale JL. Validation and measurement of the fundamental themes of relational communication. Communication Monographs 1987; 54 (1): 19 - 41.
    • (1987) Communication Monographs , vol.54 , Issue.1 , pp. 19-41
    • Burgoon, J.K.1    Hale, J.L.2
  • 33
    • 10044283355 scopus 로고    scopus 로고
    • Nonverbal cues and interpersonal judgements: Participant observer perceptions of intimacy, dominance, composure, and formalitiy
    • Burgoon JK, Le Poire BA. Nonverbal cues and interpersonal judgements: Participant observer perceptions of intimacy, dominance, composure, and formalitiy. Communication Monographs 1999; 66: 105 -124.
    • (1999) Communication Monographs , vol.66 , pp. 105-124
    • Burgoon, J.K.1    Le Poire, B.A.2
  • 34
    • 0000234354 scopus 로고
    • Relational communication, satisfaction, compliance-gaining strategies, and compliance in communication between physicians and patients
    • Burgoon JK, Pfau M, Parrott R, Birk T, Coker R, Burgoon M. Relational communication, satisfaction, compliance-gaining strategies, and compliance in communication between physicians and patients. Communication Monographs 1987; 54: 307- 324.
    • (1987) Communication Monographs , vol.54 , pp. 307-324
    • Burgoon, J.K.1    Pfau, M.2    Parrott, R.3    Birk, T.4    Coker, R.5    Burgoon, M.6
  • 35
    • 0035577527 scopus 로고    scopus 로고
    • Assessment of a measure of relational communication for doctor-patient interactions
    • Gallagher TJ, Hartung PJ, Gregory SW. Assessment of a measure of relational communication for doctor-patient interactions. Patient Education & Counseling 2001; 45 (3): 211-218.
    • (2001) Patient Education & Counseling , vol.45 , Issue.3 , pp. 211-218
    • Gallagher, T.J.1    Hartung, P.J.2    Gregory, S.W.3
  • 36
    • 0042425905 scopus 로고    scopus 로고
    • Integrating measurement of control and affiliation in studies of physician- patient interaction: The interpersonal circumplex
    • Kiesler DJ, Auerbach SM. Integrating measurement of control and affiliation in studies of physician- patient interaction: the interpersonal circumplex. Social Science & Medicine 2003; 57 (9): 1707-1722.
    • (2003) Social Science & Medicine , vol.57 , Issue.9 , pp. 1707-1722
    • Kiesler, D.J.1    Auerbach, S.M.2
  • 37
    • 0001139983 scopus 로고
    • Nonverbal response patterns in physician-patient interactions: A functional analysis
    • Street R, Buller D. Nonverbal response patterns in physician-patient interactions: a functional analysis. Journal of Nonverbal Behavior 1987; 11: 234 -253.
    • (1987) Journal of Nonverbal Behavior , vol.11 , pp. 234-253
    • Street, R.1    Buller, D.2
  • 38
    • 70349297103 scopus 로고    scopus 로고
    • Automatic nonverbal analysis of social interaction in small groups: A review
    • Gatica-Perez D. Automatic nonverbal analysis of social interaction in small groups: A review. Image and Vision Computing 2009; 27 (12): 1775 -1787.
    • (2009) Image and Vision Computing , vol.27 , Issue.12 , pp. 1775-1787
    • Gatica-Perez, D.1
  • 42
    • 56449096501 scopus 로고    scopus 로고
    • Reflect: An interactive table for regulating face-to-face collaborative learning
    • Dillenbourg P, Specht M (eds)
    • Bachour K, Kaplan F, Dillenbourg P. Reflect: An interactive table for regulating face-to-face collaborative learning. In: Dillenbourg P, Specht M (eds). Lecture Notes in Computer Science 2008; 5192: 39 - 48.
    • (2008) Lecture Notes in Computer Science , vol.5192 , pp. 39-48
    • Bachour, K.1    Kaplan, F.2    Dillenbourg, P.3
  • 43
    • 10644289278 scopus 로고    scopus 로고
    • The consultation and relational empathy (CARE) measure: Development and preliminary validation and reliability of an empathy-based consultation process measure
    • Mercer SW, Maxwell M, Heaney D, Watt GC. The consultation and relational empathy (CARE) measure: Development and preliminary validation and reliability of an empathy-based consultation process measure. Family Practice 2004; 21 (6): 699 -705.
    • (2004) Family Practice , vol.21 , Issue.6 , pp. 699-705
    • Mercer, S.W.1    Maxwell, M.2    Heaney, D.3    Watt, G.C.4
  • 44
    • 80052277040 scopus 로고    scopus 로고
    • The Nonverbal Accommodation Analysis System (NAAS): Initial application and evaluation
    • D'Agostino TA, Bylund CL. The Nonverbal Accommodation Analysis System (NAAS): Initial application and evaluation. Patient Education & Counseling 2011; 85 (1): 33 -39.
    • (2011) Patient Education & Counseling , vol.85 , Issue.1 , pp. 33-39
    • D'Agostino, T.A.1    Bylund, C.L.2
  • 45
    • 0036210052 scopus 로고    scopus 로고
    • The Roter interaction analysis system (RIAS): Utility and flexibility for analysis of medical interactions
    • Roter DL, Larson S. The Roter interaction analysis system (RIAS): Utility and flexibility for analysis of medical interactions. Patient Education & Counseling 2002; 46 (4): 243 -251.
    • (2002) Patient Education & Counseling , vol.46 , Issue.4 , pp. 243-251
    • Roter, D.L.1    Larson, S.2
  • 46
    • 11944264057 scopus 로고
    • Thin slices of expressive behavior as predictors of interpersonal consequences- a meta analysis
    • Ambady N, Rosenthal R. Thin slices of expressive behavior as predictors of interpersonal consequences- a meta analysis. Psychological Bulletin 1992; 111 (2): 256 -274.
    • (1992) Psychological Bulletin , vol.111 , Issue.2 , pp. 256-274
    • Ambady, N.1    Rosenthal, R.2
  • 47
    • 84861875808 scopus 로고    scopus 로고
    • Visualising Conversation Structure across Time: Insights into Effective Doctor-Patient Consulta - tions
    • Angus D, Watson B, Smith A, Gallois C, Wiles J. Visualising Conversation Structure across Time: Insights into Effective Doctor-Patient Consulta - tions. PLoS ONE 2012; 7(6): e38014.
    • (2012) PLoS ONE , vol.7 , Issue.6
    • Angus, D.1    Watson, B.2    Smith, A.3    Gallois, C.4    Wiles, J.5
  • 48
    • 77955521039 scopus 로고    scopus 로고
    • Automating Individualized coaching and authentic role-play practice for brief intervention training
    • Hayes-Roth B, Saker R, Amano K. Automating Individualized coaching and authentic role-play practice for brief intervention training. Methods Inf Med 2010 49: 406 - 411.
    • (2010) Methods Inf Med , vol.49 , pp. 406-411
    • Hayes-Roth, B.1    Saker, R.2    Amano, K.3
  • 49
    • 84902536422 scopus 로고    scopus 로고
    • Modeling the user state for context-aware spoken interaction in ambient assisted living
    • (in press)
    • Griol D, Molina JM, Callejas Z. Modeling the user state for context-aware spoken interaction in ambient assisted living. Applied Intelligence 2014 (in press).
    • (2014) Applied Intelligence
    • Griol, D.1    Molina, J.M.2    Callejas, Z.3
  • 52
    • 80052996116 scopus 로고    scopus 로고
    • Modeling eye gaze patterns in clinician- patient interaction with lag sequential analysis
    • Montague E, Xu J, Chen PY, Asan O, Barrett BP, Chewning B. Modeling eye gaze patterns in clinician- patient interaction with lag sequential analysis. Human Factors 2011; 53 (5): 502 - 516.
    • (2011) Human Factors , vol.53 , Issue.5 , pp. 502-516
    • Montague, E.1    Xu, J.2    Chen, P.Y.3    Asan, O.4    Barrett, B.P.5    Chewning, B.6
  • 53
  • 55
    • 84878835685 scopus 로고    scopus 로고
    • Enhancing patient-centered communication and collaboration by using the electronic health record in the examination room
    • White A, Danis M. Enhancing patient-centered communication and collaboration by using the electronic health record in the examination room. JAMA 2013; 309 (22): 2327- 2328.
    • (2013) JAMA , vol.309 , Issue.22 , pp. 2327-2328
    • White, A.1    Danis, M.2
  • 59
    • 84908108115 scopus 로고    scopus 로고
    • Nonverbal communication in doctor- patient relationships
    • Guerrero LK, Hecht M, editors. (3rd edition). Long Grove, IL: Waveland Press
    • Robinson JD. Nonverbal communication in doctor- patient relationships. In: Guerrero LK, Hecht M, editors. The nonverbal communication reader: Classic and contemporary Readings (3rd edition). Long Grove, IL: Waveland Press; 2007. pp 384-394.
    • (2007) The Nonverbal Communication Reader: Classic and Contemporary Readings , pp. 384-394
    • Robinson, J.D.1
  • 60
    • 42449124488 scopus 로고    scopus 로고
    • Caring and dominance affect participants' perceptions and behaviors during a virtual medical visit
    • Mast MS, Hall JA, Roter DL. Caring and dominance affect participants' perceptions and behaviors during a virtual medical visit. Journal of General Internal Medicine 2008; 23 (5): 523 -527.
    • (2008) Journal of General Internal Medicine , vol.23 , Issue.5 , pp. 523-527
    • Mast, M.S.1    Hall, J.A.2    Roter, D.L.3
  • 63
    • 84908107793 scopus 로고    scopus 로고
    • The sourcebook of nonverbal measures
    • Mahwah, NJ: Taylor & Francis
    • Manusov VL. The sourcebook of nonverbal measures. Going beyond words. Mahwah, NJ: Taylor & Francis; 2004.
    • (2004) Going Beyond Words.
    • Manusov, V.L.1
  • 64
    • 0019545223 scopus 로고
    • Assessment on nonverbal communication in the patient-physician interview
    • Larsen KM, Smith CK. Assessment on nonverbal communication in the patient-physician interview. Journal of Family Practice 1981; 12: 481- 488.
    • (1981) Journal of Family Practice , vol.12 , pp. 481-488
    • Larsen, K.M.1    Smith, C.K.2
  • 67
    • 0035315631 scopus 로고    scopus 로고
    • Physicians' nonverbal rapport building and patients' talk about the subjective component of illness
    • Duggan AP, Parrott RL. Physicians' nonverbal rapport building and patients' talk about the subjective component of illness. Human Communication Research 2001; 27 (2): 299 -311.
    • (2001) Human Communication Research , vol.27 , Issue.2 , pp. 299-311
    • Duggan, A.P.1    Parrott, R.L.2
  • 70
    • 0024040942 scopus 로고
    • Meta-analysis of correlates of provider behavior in medical encounters
    • Hall JA, Roter DL, Katz NR. Meta-analysis of correlates of provider behavior in medical encounters. Medical Care 1988; 26 (7): 657-675.
    • (1988) Medical Care , vol.26 , Issue.7 , pp. 657-675
    • Hall, J.A.1    Roter, D.L.2    Katz, N.R.3
  • 71
    • 0036717258 scopus 로고    scopus 로고
    • Physical therapists' nonverbal communication predicts geriatric patients' health outcomes
    • Ambady N, Koo J, Rosenthal R, Winograd CH. Physical therapists' nonverbal communication predicts geriatric patients' health outcomes. Psychology and Aging 2002; 17 (3): 443 - 452.
    • (2002) Psychology and Aging , vol.17 , Issue.3 , pp. 443-452
    • Ambady, N.1    Koo, J.2    Rosenthal, R.3    Winograd, C.H.4
  • 72
    • 85015309155 scopus 로고
    • Physicians' head and body positions as determinants of perceived rapport
    • Harrigan JA, Rosenthal RR. Physicians' head and body positions as determinants of perceived rapport. Journal of Applied Social Psychology 1983; 13(6): 496 -509.
    • (1983) Journal of Applied Social Psychology , vol.13 , Issue.6 , pp. 496-509
    • Harrigan, J.A.1    Rosenthal, R.R.2
  • 73
    • 0019849610 scopus 로고
    • The impact of clinicial encounter events on patient and physi - cian satisfaction
    • Weinberger M, Greene JY, Mamlin JH. The impact of clinicial encounter events on patient and physi - cian satisfaction. Social Science and Medicine (Part E) 1981; 15 (3): 239 -244.
    • (1981) Social Science and Medicine (Part E) , vol.15 , Issue.3 , pp. 239-244
    • Weinberger, M.1    Greene, J.Y.2    Mamlin, J.H.3
  • 75
    • 0023184622 scopus 로고
    • Relations between physicians' behaviors and analogue patients' satisfaction, recall, and impressions
    • Roter DL, Hall JA, Katz NR. Relations between physicians' behaviors and analogue patients' satisfaction, recall, and impressions. Medical Care 1987; 25 (5): 437- 451.
    • (1987) Medical Care , vol.25 , Issue.5 , pp. 437-451
    • Roter, D.L.1    Hall, J.A.2    Katz, N.R.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.