Physician communication skills training: A review of theoretical backgrounds, objectives and skills

Medical Education

Volumn 36, Issue 11, 2002, Pages 1004-1016

  Cegala, Donald J ^a   Broz, Stefne Lenzmeier ^a  

^a OHIO STATE UNIVERSITY   (United States)

Author keywords

Communication; Continuing standards; Education; Family practice education; Medical; Physician patient relations; Quality of health care; Review literature

Indexed keywords

ARTICLE; BEHAVIOR; CONTROLLED STUDY; DOCTOR PATIENT RELATION; HEALTH CARE PERSONNEL; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL EDUCATION; MEDICAL RESEARCH; PHYSICIAN; SKILL;

COMMUNICATION; EDUCATION, MEDICAL, CONTINUING; FAMILY PRACTICE; HUMANS; PHYSICIAN-PATIENT RELATIONS; QUALITY OF HEALTH CARE;

EID: 0036430106     PISSN: 03080110     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1365-2923.2002.01331.x     Document Type: Article

References (43)

1. Korsch BM, Negrete VF. Doctor-patient communication. Sci Am 1972;227:66-74.
2. Ong LML, DeHaes JCJM, Hoos AM, Lammes FB. Doctor-patient communication: A review of the literature. Soc Sci Med 1995;40:903-18.
3. Roter DL, Hall JA. Studies of doctor-patient interaction. Annu Rev Public Health 1989;10:163-80.
4. Thompson TL. Interpersonal communication and health care. In: Knapp ML, Miller GR, eds. Handbook of Interpersonal Communication. Second Edn. Newbury Park, California: Sage Publications; 1994; 696-779.
5. Makoul G. Report III. Contemporary Issues in Medicine: Communication in Medicine. Washington: Association of American Medical Colleges; 1999.
6. Hulsman RL, Ros WJ, Winnubst JA, Bensing JM. Teaching clinically experienced physicians communication skills. A review of evaluation studies. Med Educ 1999;33:655-68.
7. Girgis A, Sanson-Fisher RW, Walsh RA. Preventive and other interactional skills of general practitioners, surgeons and physicians: Perceived competence and endorsement of postgraduate training. Prev Med 2001;32:73-81.
8. Levinson W, Roter D. The effects of two continuing medical education programmes on communication skills of practising primary care physicians. J Gen Intern Med 1993;8:318-24.
9. Roter DL. Which facets of communication have strong effects on outcome - a meta-analysis. In: Stewart M, Roter DL, eds. Communicating with Medical Patients. Newbury Park, California: Sage Publications; 1989;183-96.
10. Hall JA, Roter DL, Katz NR. Meta-analysis of correlates of provider behaviour in medical encounters. Med Care 1988;26:657-75.
11. Greenfield S, Kaplan SH, Ware JE Jr, Yano EM, Frank HJ. Patients' participation in medical care: Effects on blood sugar control and quality of life in diabetes. J Gen Intern Med 1988;3:448-57.
12. Greenfield S, Kaplan SH, Ware JE Jr. Expanding patient involvement in care. Effects on patient outcomes. Ann Intern Med 1985;102:520-8.
13. Sanson-Fisher R, Cockburn J. Effective teaching of communication skills for medical practice: Selecting an appropriate clinical context. Med Educ 1997;31:52-7.
14. Silverman J, Kurtz S, Draper J. Skills for communicating with patients. Abingdon, Oxon: Radcliff Medical Press; 1998.
15. Baile WF, Lenzi R, Kudelka AP et al. Improving physician-patient communication in cancer care: Outcome of a workshop for oncologists. J Cancer Educ 1997;12:166-73.
16. Bowman FM, Goldberg DP, Millar T, Gask L, McGrath G. Improving the skills of established general practitioners: The long-tern benefits of group teaching. Med Educ 1992;26:63-8.
17. Brown JB, Boles M, Mullooly JP, Levinson W. Effect of clinician communication skills training on patient satisfaction. A randomized, controlled trial. Ann Intern Med 1999;131:822-9.
18. Costanza ME, Luckmann R, Quirk ME, Clemow L, White MJ, Stoddard AM. The effectiveness of using standardized patients to improve community physician skills in mammography counselling and clinical breast exam. Prev Med 1999;29:241-8.
19. Baile WF, Kudelka AP, Beale EA et al. Communication skills training in oncology. Description and preliminary outcomes of workshops on breaking bad news and managing patient reactions to illness. Cancer 1999;86:887-97.
20. Fallowfield L, Lipkin M, Hall A. Teaching senior oncologists communication skills: Results from phase I of a comprehensive longitudinal programme in the UK. J Clin Oncol 1998;16:1961-8.
21. Faulkner A, Argent J, Jones A, O'Keeffe C. Improving the skills of doctors in giving distressing information. Med Educ 1995;29:303-7.
22. Greco M, Francis W, Buckley J, Brownlea A, McGovern J. Real-patient evaluation of communication skills teaching for GP registrars. Fam Pract 1998;15:51-7.
23. Morgan ER, Winter RJ. Teaching communication skills: An essential part of residency training. Arch Paediatr Adolesc Med 1996;150:638-42.
24. Smith RC, Osborn G, Hoppe RB et al. Efficacy of a 1-month training block in psychosocial medicine for residents: A controlled study. J Gen Intern Med 1991;6:535-43.
25. Smith RC, Lyles JS, Mettler JA et al. A strategy for improving patient satisfaction by the intensive training of residents in psychosocial medicine: A controlled, randomized study. Acad Med 1995;70:729-32.
26. Roter DL, Cole KA, Kern DE, Barker LR, Grayson M. An evaluation of residency training in interviewing skills and the psychosocial domain of medical practice. J Gen Intern Med 1990;5:347-54.
27. Kaaya S, Goldberg D, Gask L. Management of somatic presentations of psychiatric illness in general medical settings: Evaluation of a new training course for general practitioners. Med Educ 1992;26:138-44.
28. Vaidya VU, Greenberg LW, Patel KM, Strauss LH, Pollack MM. Teaching physicians how to break bad news: A 1-day workshop using standardized patients. Arch Paediatr Adolesc Med 1999;153:419-22.
29. Langewitz WA, Eich P, Kiss A, Wossmer B. Improving communication skills: A randomized, controlled, behaviourally oriented intervention study for residents in internal medicine. Psychosom Med 1998;60:268-76.
30. Roter DL, Rosenbaum J, de Negri B, Renaud D, DiPrete-Brown L, Hernandez O. The effects of a continuing medical education programme in interpersonal skills on doctor practice and patient satisfaction in Trinidad and Tobago. Med Educ 1998;32:181-9.
31. Smith RC, Lyles JS, Mettler J et al. The effectiveness of intensive training for residents in interviewing. A randomized, controlled study. Ann Intern Med 1998;128:118-26.
32. Van Dulmen AM, Holl RA. Effects of continuing paediatric education in interpersonal communication skills. Eur J Paediatr 2000;159:489-95.
33. Maguire P, Booth K, Elliott C, Jones B. Helping health professionals involved in cancer care acquire key interviewing skills: The impact of workshops. Eur J Cancer 1996;32A:1486-9.
34. Maguire P, Faulkner A, Booth K, Elliott C, Hillier V. Helping cancer patients disclose their concerns. Eur J Cancer 1996;32A:78-81.
35. Roter DL, Hall JA, Kern DE, Barker LR, Cole KA, Roca RP. Improving physicians' interviewing skills and reducing patients' emotional distress. A randomized clinical trial. Arch Intern Med 1995;155:1877-84.
36. Stein TS, Kwan J. Thriving in a busy practice: Physician-patient communication training. Eff Clin Pract 1999;2:63-70.
37. Lewis CC, Pantell RH, Sharp L. Increasing patient knowledge, satisfaction and involvement: Randomized trial of a communication intervention. Paediatrics 1991;88:351-8.
38. Joos SK, Hickam DH, Gordon GH, Baker LH. Effects of a physician communication intervention on patient care outcomes. [Comments.] J Gen Intern Med 1996;11:147-55.
39. Levinson SC. Pragmatics. Cambridge: Cambridge University Press; 1983.
40. Cegala DJ. A study of doctors' and patients' patterns of information exchange and relational communication during a primary care consultation: implications for communication skills training. J Health Communication 1997;2:169-94.
41. Roter DL, Frankel R. Quantitative and qualitative approaches to the evaluation of the medical dialogue. Soc Sci Med 1992;34:1097-103.
42. Hardoff D, Schonmann S. Training physicians in communication skills with adolescents using teenage actors as simulated patients. Med Educ 2001;35:206-10.
43. Smith RC, Mettler JA, Stoffelmayr BE et al. Improving residents' confidence in using psychosocial skills. J Gen Intern Med 1995;10:315-20.