-
1
-
-
84862221272
-
-
Gold Coast, Australia: CRC Tourism, Griffith University, Accessed 10 November 2013
-
Anderson, B. A., Provis, C. and Chappel, S. J. (2002), The Recognition and Management of Emotional Labour in the Tourism Industry, Gold Coast, Australia: CRC Tourism, Griffith University, http://www.crctourism.com.au. Accessed 10 November 2013.
-
(2002)
The Recognition and Management of Emotional Labour in the Tourism Industry
-
-
Anderson, B.A.1
Provis, C.2
Chappel, S.J.3
-
2
-
-
84856166646
-
Hospitality and the maternal
-
Aristarkhova, I. (2012), 'Hospitality and the maternal', Hypatia, 27: 1, pp. 163-81.
-
(2012)
Hypatia
, vol.27
, Issue.1
, pp. 163-181
-
-
Aristarkhova, I.1
-
3
-
-
85073124139
-
-
in P. Thompson and C. Smith (eds), Working Life. Renewing Labour Process Analysis, Basingstoke, UK: Palgrave Macmillan
-
Bolton, S. C. (2010), 'Old ambiguities and new developments: Exploring the emotional labour process', in P. Thompson and C. Smith (eds), Working Life. Renewing Labour Process Analysis, Basingstoke, UK: Palgrave Macmillan, pp. 205-22.
-
(2010)
Old ambiguities and new developments: Exploring the emotional labour process
, pp. 205-222
-
-
Bolton, S.C.1
-
4
-
-
77749272994
-
Working within the front of house/back-of-house boundary: Room attendants in the hotel guest room space
-
Boon, B. (2007), 'Working within the front of house/back-of-house boundary: Room attendants in the hotel guest room space', Journal of Management and Organization, 13: 2, pp. 160-74.
-
(2007)
Journal of Management and Organization
, vol.13
, Issue.2
, pp. 160-174
-
-
Boon, B.1
-
7
-
-
0040350290
-
A reasoned Utopia and economic fatalism
-
Bourdieu, P. (1998), 'A reasoned Utopia and economic fatalism', New Left Review, 227: 1, pp. 125-30.
-
(1998)
New Left Review
, vol.227
, Issue.1
, pp. 125-130
-
-
Bourdieu, P.1
-
8
-
-
84873431020
-
Losing our humanity: The self-dehumanizing consequences of social ostracism
-
Brock, B., Jetten, J., Chen, H., Radke, H. R. M., Harding, J. F. and Fasoli, F. (2013), 'Losing our humanity: The self-dehumanizing consequences of social ostracism', Personality and Social Psychology Bulletin, 39: 2, pp. 156-69.
-
(2013)
Personality and Social Psychology Bulletin
, vol.39
, Issue.2
, pp. 156-169
-
-
Brock, B.1
Jetten, J.2
Chen, H.3
Radke, H.R.M.4
Harding, J.F.5
Fasoli, F.6
-
10
-
-
77952340577
-
Feminism and its "Other": Representing the "New Woman" of Bangladesh
-
Chowdhury, E. H. (2010), 'Feminism and its "Other": Representing the "New Woman" of Bangladesh', Gender, Place and Culture, 17: 3, pp. 301-18.
-
(2010)
Gender, Place and Culture
, vol.17
, Issue.3
, pp. 301-318
-
-
Chowdhury, E.H.1
-
11
-
-
0036740234
-
What is social class?
-
Craib, I. (2002), 'What is social class?', Group Analysis, 35: 3, pp. 342-50.
-
(2002)
Group Analysis
, vol.35
, Issue.3
, pp. 342-350
-
-
Craib, I.1
-
12
-
-
85073125939
-
-
(1949/1972), The Second Sex, 'Le Deuxieme Sexe' (trans. H. M. Parshley), Ringwood, Victoria, Australia: Penguin Books.
-
de Beauvoir, S. (1949/1972), The Second Sex, 'Le Deuxieme Sexe' (trans. H. M. Parshley), Ringwood, Victoria, Australia: Penguin Books.
-
-
-
de Beauvoir, S.1
-
13
-
-
44849093181
-
Performing the hidden injuries of class in coal-mining heritage
-
Dicks, B. (2008), 'Performing the hidden injuries of class in coal-mining heritage', Sociology, 42: 3, pp. 436-52.
-
(2008)
Sociology
, vol.42
, Issue.3
, pp. 436-452
-
-
Dicks, B.1
-
14
-
-
67649205523
-
Feeling superior: The impact of loyalty program structure on consumers' perceptions of status
-
Dreze, X. and Nunes, J. C. (2009), 'Feeling superior: The impact of loyalty program structure on consumers' perceptions of status', Journal of Consumer Research, 35: 6, pp. 890-904.
-
(2009)
Journal of Consumer Research
, vol.35
, Issue.6
, pp. 890-904
-
-
Dreze, X.1
Nunes, J.C.2
-
15
-
-
77958570378
-
The impact of migration on the gendering of service work: The case of a West London hotel
-
Dyer, S., McDowell, L. and Batnitzky, A. (2010), 'The impact of migration on the gendering of service work: The case of a West London hotel', Gender, Work and Organization, 17: 6, pp. 635-57.
-
(2010)
Gender, Work and Organization
, vol.17
, Issue.6
, pp. 635-657
-
-
Dyer, S.1
McDowell, L.2
Batnitzky, A.3
-
16
-
-
33244486723
-
The bias free framework: A new analytical tool for global health research
-
Eichler, M. and Burke, M. A. (2006), 'The bias free framework: A new analytical tool for global health research', Canadian Journal of Public Health, 97: 1, pp. 63-8.
-
(2006)
Canadian Journal of Public Health
, vol.97
, Issue.1
, pp. 63-68
-
-
Eichler, M.1
Burke, M.A.2
-
17
-
-
0031091731
-
Workplace induced stress among operational staff in the hotel industry
-
Faulkner, B. and Patiar, A. (1997), 'Workplace induced stress among operational staff in the hotel industry', International Journal of Hospitality Management, 16: 1, pp. 99-117.
-
(1997)
International Journal of Hospitality Management
, vol.16
, Issue.1
, pp. 99-117
-
-
Faulkner, B.1
Patiar, A.2
-
23
-
-
34548555177
-
Sales floor trajectories: Distinction and service in postsocialist China
-
Hanser, A. (2006), 'Sales floor trajectories: Distinction and service in postsocialist China', Ethnography, 7: 4, pp. 461-91.
-
(2006)
Ethnography
, vol.7
, Issue.4
, pp. 461-491
-
-
Hanser, A.1
-
24
-
-
34548599636
-
Is the customer always right? Class, service and the production of distinction in Chinese department stores
-
Hanser, A. (2007), 'Is the customer always right? Class, service and the production of distinction in Chinese department stores', Theory and Society, 36: 5, pp. 415-35.
-
(2007)
Theory and Society
, vol.36
, Issue.5
, pp. 415-435
-
-
Hanser, A.1
-
25
-
-
84904769663
-
-
in I. Ateljevi, A. Pritchard and N. Morgan (eds), The Critical Turn in Tourism Studies: Innovative Research Methodologies, Oxford: Elsevier
-
Harris, C., Wilson, E. and Ateljević, I. (2007), 'Structural entanglements and the strategy or audiencing as a reflexive technique', in I. Ateljevi, A. Pritchard and N. Morgan (eds), The Critical Turn in Tourism Studies: Innovative Research Methodologies, Oxford: Elsevier, pp. 41-56.
-
(2007)
Structural entanglements and the strategy or audiencing as a reflexive technique
, pp. 41-56
-
-
Harris, C.1
Wilson, E.2
Ateljević, I.3
-
26
-
-
67849113955
-
Calculating class: Housing, lifestyle and status in the provincial english City, 1900-1950
-
Hayes, N. (2009), 'Calculating class: Housing, lifestyle and status in the provincial english City, 1900-1950', Urban History, 36: 1, pp. 113-39.
-
(2009)
Urban History
, vol.36
, Issue.1
, pp. 113-139
-
-
Hayes, N.1
-
28
-
-
0345826152
-
-
in A. Branaman (ed.) Self and Society, Malden, MA: Blackwell Publishers
-
Hochschild, A. R. (2001), 'Emotion work, feeling rules, and social structure', in A. Branaman (ed.) Self and Society, Malden, MA: Blackwell Publishers, pp. 138-55.
-
(2001)
Emotion work, feeling rules, and social structure
, pp. 138-155
-
-
Hochschild, A.R.1
-
29
-
-
33745415189
-
Service unseen: The hotel room attendant at work
-
Hunter Powell, P. and Watson, D. (2006), 'Service unseen: The hotel room attendant at work', International Journal of Hospitality Management, 25: 2, pp. 297-312.
-
(2006)
International Journal of Hospitality Management
, vol.25
, Issue.2
, pp. 297-312
-
-
Hunter Powell, P.1
Watson, D.2
-
30
-
-
0346269407
-
-
Milton, Qld, Australia: John Wiley and Sons.
-
Jennings, G. R. (2001), Tourism Research, Milton, Qld, Australia: John Wiley and Sons.
-
(2001)
Tourism Research
-
-
Jennings, G.R.1
-
31
-
-
84883262971
-
The lowest rung: Women room attendants' perceptions of five-star hotels' operational hierarchies
-
December
-
Kensbock, S., Jennings, G., Bailey, J. and Patiar, A. (2013), 'The lowest rung: Women room attendants' perceptions of five-star hotels' operational hierarchies', International Journal of Hospitality Management, 35, December, pp. 360-68.
-
(2013)
International Journal of Hospitality Management
, vol.35
, pp. 360-368
-
-
Kensbock, S.1
Jennings, G.2
Bailey, J.3
Patiar, A.4
-
32
-
-
77952212271
-
Gender and discretionary work effort: Evidence from the United States and Britain
-
Kmec, J. A. and Gorman, E. H. (2010), 'Gender and discretionary work effort: Evidence from the United States and Britain', Work and Occupations, 37: 1, pp. 3-36.
-
(2010)
Work and Occupations
, vol.37
, Issue.1
, pp. 3-36
-
-
Kmec, J.A.1
Gorman, E.H.2
-
33
-
-
79953294038
-
Social class, contextualism and empathic accuracy
-
Kraus, M. W., Côté, S. and Keltner, D. (2010), 'Social class, contextualism and empathic accuracy', Psychological Science, 21: 11, pp. 1716-23.
-
(2010)
Psychological Science
, vol.21
, Issue.11
, pp. 1716-1723
-
-
Kraus, M.W.1
Côté, S.2
Keltner, D.3
-
34
-
-
77954578090
-
"Do Not Disturb/Please Clean Room": Hotel housekeepers in greater Toronto
-
Liladrie, S. (2010), '"Do Not Disturb/Please Clean Room": Hotel housekeepers in greater Toronto', Race & Class, 52: 1, pp. 57-69.
-
(2010)
Race & Class
, vol.52
, Issue.1
, pp. 57-69
-
-
Liladrie, S.1
-
35
-
-
77957903123
-
Social class and women's lives
-
Lott, B. and Bullock, H. (2010), 'Social class and women's lives', Psychology of Women Quarterly, 34: 3, pp. 421-24.
-
(2010)
Psychology of Women Quarterly
, vol.34
, Issue.3
, pp. 421-424
-
-
Lott, B.1
Bullock, H.2
-
36
-
-
84876088334
-
Doing gender well and differently in dirty work: The case of exotic dancing
-
Mavin, S. and Grandy, G. (2013), 'Doing gender well and differently in dirty work: The case of exotic dancing', Gender, Work and Organization, 20: 3, pp. 232-51.
-
(2013)
Gender, Work and Organization
, vol.20
, Issue.3
, pp. 232-251
-
-
Mavin, S.1
Grandy, G.2
-
37
-
-
84894068890
-
Critical hospitality and work: (In)hospitable employment in the hospitality industry
-
McIntosh, A. and Harris, C. (2012), 'Critical hospitality and work: (In)hospitable employment in the hospitality industry', Hospitality & Society, 2: 2, pp. 129-35.
-
(2012)
Hospitality & Society
, vol.2
, Issue.2
, pp. 129-135
-
-
McIntosh, A.1
Harris, C.2
-
38
-
-
0012731963
-
-
2nd ed., London: SAGE.
-
Morrison, K. (2006), Marx, Durkheim, Weber: Formations of Modern Social Thought, 2nd ed., London: SAGE.
-
(2006)
Marx, Durkheim, Weber: Formations of Modern Social Thought
-
-
Morrison, K.1
-
39
-
-
84865237835
-
Ostracism in everyday life group dynamics
-
Nezlek, J. B., Wesselmann, E. D., Wheeler, L. and Williams, K. D. (2012), 'Ostracism in everyday life group dynamics', Theory, Research, and Practice, 16: 2, pp. 91-104.
-
(2012)
Theory, Research, and Practice
, vol.16
, Issue.2
, pp. 91-104
-
-
Nezlek, J.B.1
Wesselmann, E.D.2
Wheeler, L.3
Williams, K.D.4
-
40
-
-
67651052252
-
Silenced and invisible: The work-experience of room attendants in Norwegian hotels
-
Onsøyen, L. E., Myukletun, R. J. and Steiro, T. J. (2009), 'Silenced and invisible: The work-experience of room attendants in Norwegian hotels', Scandinavian Journal of Hospitality and Tourism, 9: 1, pp. 81-102.
-
(2009)
Scandinavian Journal of Hospitality and Tourism
, vol.9
, Issue.1
, pp. 81-102
-
-
Onsøyen, L.E.1
Myukletun, R.J.2
Steiro, T.J.3
-
41
-
-
84858824508
-
Gendered livelihoods and the politics of socio-environmental identity: Women's participation in conservation projects in Calakmul, Mexico
-
Radel, C. (2012), 'Gendered livelihoods and the politics of socio-environmental identity: Women's participation in conservation projects in Calakmul, Mexico', Gender, Place and Culture, 19: 1, pp. 61-82.
-
(2012)
Gender, Place and Culture
, vol.19
, Issue.1
, pp. 61-82
-
-
Radel, C.1
-
44
-
-
33845911781
-
Introduction. Forum: Domestic service since 1750
-
Sarti, R. (2006), 'Introduction. Forum: Domestic service since 1750', Gender and History, 18: 2, pp. 187-98.
-
(2006)
Gender and History
, vol.18
, Issue.2
, pp. 187-198
-
-
Sarti, R.1
-
46
-
-
34250332291
-
Dignity at work: Broadening the agenda
-
Sayer, A. (2007), 'Dignity at work: Broadening the agenda', Organization, 14: 4, pp. 565-81.
-
(2007)
Organization
, vol.14
, Issue.4
, pp. 565-581
-
-
Sayer, A.1
-
48
-
-
0012907087
-
A study of working environments and attitudes to work of employees in a number of British hotels
-
unpublished Ph.D. thesis, London: School of Economics, University of London.
-
Shamir, B. (1975), 'A study of working environments and attitudes to work of employees in a number of British hotels', unpublished Ph.D. thesis, London: School of Economics, University of London.
-
(1975)
-
-
Shamir, B.1
-
49
-
-
34247616722
-
Producing the superior self: Strategic comparison and symbolic boundaries among luxury hotel workers
-
Sherman, R. (2005), 'Producing the superior self: Strategic comparison and symbolic boundaries among luxury hotel workers', Ethnography, 6: 2, pp. 131-58.
-
(2005)
Ethnography
, vol.6
, Issue.2
, pp. 131-158
-
-
Sherman, R.1
-
51
-
-
79951948577
-
The production of distinctions: Class, gender, and taste work in the lifestyle management industry
-
Sherman, R. (2011), 'The production of distinctions: Class, gender, and taste work in the lifestyle management industry', Qualitative Sociology, 3: 1, pp. 201-19.
-
(2011)
Qualitative Sociology
, vol.3
, Issue.1
, pp. 201-219
-
-
Sherman, R.1
-
52
-
-
84904848076
-
-
in C. Lashley, P. Lynch and A. Morrison (eds), Hospitality. A Social Lens, Oxford: Elsevier
-
Sherringham, C. and Daruwalla, P. (2007), 'Transgressing hospitality: Polarities and disordered relationships', in C. Lashley, P. Lynch and A. Morrison (eds), Hospitality. A Social Lens, Oxford: Elsevier, pp. 33-46.
-
(2007)
Transgressing hospitality: Polarities and disordered relationships
, pp. 33-46
-
-
Sherringham, C.1
Daruwalla, P.2
-
53
-
-
34548185357
-
Mechanistic versus organic organizations' impact on immigrant women's work satisfaction and occupational mobility
-
Sollund, R. (2006),'Mechanistic versus organic organizations' impact on immigrant women's work satisfaction and occupational mobility', Scandinavian Journal of Hospitality and Tourism, 6: 4, pp. 287-307.
-
(2006)
Scandinavian Journal of Hospitality and Tourism
, vol.6
, Issue.4
, pp. 287-307
-
-
Sollund, R.1
-
54
-
-
79953047895
-
A case for recognizing distinctions among constructs that capture interpersonal mistreatment in work organizations
-
Tepper, B. J. and Henle, C. A. (2011), 'A case for recognizing distinctions among constructs that capture interpersonal mistreatment in work organizations', Journal of Organizational Behavior, 32: 3, pp. 487-98.
-
(2011)
Journal of Organizational Behavior
, vol.32
, Issue.3
, pp. 487-498
-
-
Tepper, B.J.1
Henle, C.A.2
-
55
-
-
20444473789
-
Fracturing the Real-Self Fake-Self dichotomy: Moving toward "Crystallized" organizational discourses and identities
-
Tracy, S. J. and Trethewey, A. (2005), 'Fracturing the Real-Self Fake-Self dichotomy: Moving toward "Crystallized" organizational discourses and identities', Communication Theory, 15: 2, pp. 168-95.
-
(2005)
Communication Theory
, vol.15
, Issue.2
, pp. 168-195
-
-
Tracy, S.J.1
Trethewey, A.2
-
56
-
-
33750354999
-
When inclusion costs and ostracism pays, ostracism still hurts
-
van Beest, I. and Williams, K. D. (2006), 'When inclusion costs and ostracism pays, ostracism still hurts', Journal of Personality & Social Psychology, 91: 5, pp. 918-28.
-
(2006)
Journal of Personality & Social Psychology
, vol.91
, Issue.5
, pp. 918-928
-
-
van Beest, I.1
Williams, K.D.2
-
59
-
-
33847335888
-
Commodifying respectability: Distinctions at work in the bookshop
-
Wright, D. (2005), 'Commodifying respectability: Distinctions at work in the bookshop', Journal of Consumer Culture, 5: 3, pp. 295-314.
-
(2005)
Journal of Consumer Culture
, vol.5
, Issue.3
, pp. 295-314
-
-
Wright, D.1
|