메뉴 건너뛰기




Volumn 17, Issue 6, 2010, Pages 635-657

The Impact of Migration on the Gendering of Service Work: The Case of a West London Hotel

Author keywords

Emotional labour; Hospitality sector; Intersectionality; Migrant workers

Indexed keywords

EMPLOYMENT; GENDER ROLE; LABOR MIGRATION; MIGRANT WORKER; RECRUITMENT (EMPLOYMENT); SERVICE SECTOR;

EID: 77958570378     PISSN: 09686673     EISSN: 14680432     Source Type: Journal    
DOI: 10.1111/j.1468-0432.2009.00480.x     Document Type: Article
Times cited : (67)

References (60)
  • 1
    • 0041629161 scopus 로고    scopus 로고
    • The interlocking of gender with nationality, race, ethnicity and class: the narratives of women in hotel work
    • and
    • Adib, A. and Guerrier, Y. (2003) The interlocking of gender with nationality, race, ethnicity and class: the narratives of women in hotel work. Gender, Work & Organization, 10, 4, 413-32.
    • (2003) Gender, Work & Organization , vol.10 , Issue.4 , pp. 413-32
    • Adib, A.1    Guerrier, Y.2
  • 2
    • 0036868612 scopus 로고    scopus 로고
    • The 'feminine advantage': a discursive analysis of the invisibility of older women workers
    • Ainsworth, S. (2002) The 'feminine advantage': a discursive analysis of the invisibility of older women workers. Gender, Work & Organization, 9, 5, 579-601.
    • (2002) Gender, Work & Organization , vol.9 , Issue.5 , pp. 579-601
    • Ainsworth, S.1
  • 3
    • 0003875350 scopus 로고    scopus 로고
    • Doing the Dirty Work? The Global Politics of Domestic Labour
    • () London: Zed Books.
    • Anderson, B. (2000) Doing the Dirty Work? The Global Politics of Domestic Labour. London: Zed Books.
    • (2000)
    • Anderson, B.1
  • 4
    • 77958561732 scopus 로고    scopus 로고
    • () A very private business: migration and domestic work. Working Paper No. 28. Centre on Migration, Policy and Society. Oxford: University of Oxford.
    • Anderson, B. (2006) A very private business: migration and domestic work. Working Paper No. 28. Centre on Migration, Policy and Society. Oxford: University of Oxford.
    • (2006)
    • Anderson, B.1
  • 5
    • 0033247579 scopus 로고    scopus 로고
    • 'How can you do it?': dirty work and the challenge of constructing positive identity
    • and
    • Ashforth, B. and Kreiner, G. (1999) 'How can you do it?': dirty work and the challenge of constructing positive identity. Academy Of Management Review, 24, 3, 413-34.
    • (1999) Academy Of Management Review , vol.24 , Issue.3 , pp. 413-34
    • Ashforth, B.1    Kreiner, G.2
  • 6
    • 36849010638 scopus 로고    scopus 로고
    • A middle-class global mobility? The working lives of Indian men in west London hotel
    • and
    • Batnitzky, A., Mcdowell, L. and Dyer, S. (2008) A middle-class global mobility? The working lives of Indian men in west London hotel. Global Networks, 8, 1, 51-70.
    • (2008) Global Networks , vol.8 , Issue.1 , pp. 51-70
    • Batnitzky, A.1    Mcdowell, L.2    Dyer, S.3
  • 7
    • 0036081864 scopus 로고    scopus 로고
    • Gender and employment flexibility within hotel front offices
    • and
    • Bird, E., Lynch, P. A. and Ingram, A. (2002) Gender and employment flexibility within hotel front offices. Service Industries Journal, 22, 3, 99-116.
    • (2002) Service Industries Journal , vol.22 , Issue.3 , pp. 99-116
    • Bird, E.1    Lynch, P.A.2    Ingram, A.3
  • 8
    • 28844479612 scopus 로고    scopus 로고
    • The (mis) representation of customer service
    • and
    • Bolton, S.C. and Houlihan, M. (2005) The (mis) representation of customer service. Work Employment & Society, 19, 4, 685-703.
    • (2005) Work Employment & Society , vol.19 , Issue.4 , pp. 685-703
    • Bolton, S.C.1    Houlihan, M.2
  • 9
    • 0003427315 scopus 로고
    • In Search of Respect: Selling Crack In El Barrio
    • () Cambridge: Cambridge University Press.
    • Bourgois, P. (1995) In Search of Respect: Selling Crack In El Barrio. Cambridge: Cambridge University Press.
    • (1995)
    • Bourgois, P.1
  • 10
    • 33748183714 scopus 로고    scopus 로고
    • The cleaners you aren't meant to see: order, hygiene and everyday politics in a Bangkok shopping mall
    • Brody, A. (2006) The cleaners you aren't meant to see: order, hygiene and everyday politics in a Bangkok shopping mall. Antipode, 38, 3, 534-56.
    • (2006) Antipode , vol.38 , Issue.3 , pp. 534-56
    • Brody, A.1
  • 11
    • 0242428870 scopus 로고    scopus 로고
    • The intersection of gender and race in the labor market
    • and
    • Browne, I. and Misra, J. (2003) The intersection of gender and race in the labor market. Annual Review of Sociology, 29, 487-513.
    • (2003) Annual Review of Sociology , vol.29 , pp. 487-513
    • Browne, I.1    Misra, J.2
  • 12
    • 33747310358 scopus 로고    scopus 로고
    • Nurses, nannies and caring work: importation, visibility and marketability
    • and
    • Brush, B.L. and Vasupuram, R. (2006) Nurses, nannies and caring work: importation, visibility and marketability. Nursing Inquiry, 13, 3, 181-5.
    • (2006) Nursing Inquiry , vol.13 , Issue.3 , pp. 181-5
    • Brush, B.L.1    Vasupuram, R.2
  • 13
    • 0001829531 scopus 로고    scopus 로고
    • Materials for an exploratory theory of network society
    • Castells, M. (2000) Materials for an exploratory theory of network society. British Journal of Sociology, 51, 1, 5-24.
    • (2000) British Journal of Sociology , vol.51 , Issue.1 , pp. 5-24
    • Castells, M.1
  • 14
    • 33644792204 scopus 로고    scopus 로고
    • Mapping gender and migration in sociological scholarship: is it segregation or integration?
    • and
    • Curran, S.R., Shafer, S., Donato, K.M. and Garip, F. (2006) Mapping gender and migration in sociological scholarship: is it segregation or integration? International Migration Review, 40, 1, 199-223.
    • (2006) International Migration Review , vol.40 , Issue.1 , pp. 199-223
    • Curran, S.R.1    Shafer, S.2    Donato, K.M.3    Garip, F.4
  • 16
    • 56949105271 scopus 로고    scopus 로고
    • Emotional work/body work: the caring labours of migrants in the UK's National Health Service
    • and
    • Dyer, S., Mcdowell, L. and Batnitzky, A. (2008) Emotional work/body work: the caring labours of migrants in the UK's National Health Service. Geoforum, 39, 6, 2030-8.
    • (2008) Geoforum , vol.39 , Issue.6 , pp. 2030-8
    • Dyer, S.1    Mcdowell, L.2    Batnitzky, A.3
  • 17
    • 33845685965 scopus 로고    scopus 로고
    • Rethinking immigration and citizenship: new spaces of migrant transnationalism and belonging
    • and
    • Ehrkamp, P. and Leitner, H. (2006) Rethinking immigration and citizenship: new spaces of migrant transnationalism and belonging. Environment and Planning A, 38, 9, 1591-7.
    • (2006) Environment and Planning A , vol.38 , Issue.9 , pp. 1591-7
    • Ehrkamp, P.1    Leitner, H.2
  • 19
    • 0035354439 scopus 로고    scopus 로고
    • Emotional labor, burnout, and inauthenticity: does gender matter?
    • and
    • Erickson, R.J. and Ritter, C. (2001) Emotional labor, burnout, and inauthenticity: does gender matter? Social Psychology Quarterly, 64, 2, 146-63.
    • (2001) Social Psychology Quarterly , vol.64 , Issue.2 , pp. 146-63
    • Erickson, R.J.1    Ritter, C.2
  • 20
    • 28244492300 scopus 로고    scopus 로고
    • Gender matters? Exploring how gender is negotiated in service encounters
    • Forseth, U. (2005) Gender matters? Exploring how gender is negotiated in service encounters. Gender, Work & Organization, 12, 5, 440-59.
    • (2005) Gender, Work & Organization , vol.12 , Issue.5 , pp. 440-59
    • Forseth, U.1
  • 21
    • 11844291979 scopus 로고    scopus 로고
    • Glass cages and glass palaces: images of organization in image-conscious times
    • Gabriel, Y. (2005) Glass cages and glass palaces: images of organization in image-conscious times. Organization, 12, 1, 9-27.
    • (2005) Organization , vol.12 , Issue.1 , pp. 9-27
    • Gabriel, Y.1
  • 22
    • 33947665940 scopus 로고    scopus 로고
    • Country of Birth and Labour Market Outcomes in London: an Analysis of Labour Force Survey and Census Data (Briefing 2005/1)
    • Greater London Authority () Data Management and Analysis Group. London: Greater London Authority.
    • Greater London Authority (2005) Country of Birth and Labour Market Outcomes in London: an Analysis of Labour Force Survey and Census Data (Briefing 2005/1). Data Management and Analysis Group. London: Greater London Authority.
    • (2005)
  • 23
    • 0034345152 scopus 로고    scopus 로고
    • 'No, we don't provide that service': the harassment of hotel employees by customers. Work
    • and
    • Guerrier, Y. and Adib, A.S. (2000) 'No, we don't provide that service': the harassment of hotel employees by customers. Work, Employment & Society, 14, 4, 689-705.
    • (2000) Employment & Society , vol.14 , Issue.4 , pp. 689-705
    • Guerrier, Y.1    Adib, A.S.2
  • 24
    • 1442306443 scopus 로고    scopus 로고
    • Work at leisure and leisure at work: a study of the emotional labour of tour reps
    • and
    • Guerrier, Y. and Adib, A. (2003) Work at leisure and leisure at work: a study of the emotional labour of tour reps. Human Relations, 56, 11, 1399-417.
    • (2003) Human Relations , vol.56 , Issue.11 , pp. 1399-417
    • Guerrier, Y.1    Adib, A.2
  • 25
    • 0043131955 scopus 로고    scopus 로고
    • Refashioning a passionate manager: gender at work
    • Hatcher, C. (2003) Refashioning a passionate manager: gender at work. Gender, Work & Organization, 10, 4, 391-412.
    • (2003) Gender, Work & Organization , vol.10 , Issue.4 , pp. 391-412
    • Hatcher, C.1
  • 26
    • 84887686822 scopus 로고
    • The Managed Heart. Commercialization of Human Feeling
    • (), Berkeley, CA: University of California Press.
    • Hochschild, A. (1983) The Managed Heart. Commercialization of Human Feeling, Berkeley, CA: University of California Press.
    • (1983)
    • Hochschild, A.1
  • 27
    • 85053116822 scopus 로고
    • Good people and dirty work
    • Hughes, E.C. (1962) Good people and dirty work. Social Problems, 10, 1, 3-11.
    • (1962) Social Problems , vol.10 , Issue.1 , pp. 3-11
    • Hughes, E.C.1
  • 28
    • 33645532833 scopus 로고    scopus 로고
    • Bringing emotion to work: emotional intelligence, employee resistance and the reinvention of character
    • Hughes, J. (2005) Bringing emotion to work: emotional intelligence, employee resistance and the reinvention of character. Work, Employment & Society, 19, 3, 603-25.
    • (2005) Work, Employment & Society , vol.19 , Issue.3 , pp. 603-25
    • Hughes, J.1
  • 29
    • 34447302307 scopus 로고    scopus 로고
    • More than 'managing across borders?' the complex role of face-to-face interaction in globalizing law firms
    • Jones, A.M. (2007) More than 'managing across borders?' the complex role of face-to-face interaction in globalizing law firms. Journal of Economic Geography, 7, 3, 223-46.
    • (2007) Journal of Economic Geography , vol.7 , Issue.3 , pp. 223-46
    • Jones, A.M.1
  • 30
    • 0242550645 scopus 로고    scopus 로고
    • The managed hand; the commercialization of bodies and emotions in Korean immigrant-owned nail salons
    • Kang, M. (2003) The managed hand; the commercialization of bodies and emotions in Korean immigrant-owned nail salons. Gender & Society, 17, 6, 820-39.
    • (2003) Gender & Society , vol.17 , Issue.6 , pp. 820-39
    • Kang, M.1
  • 31
    • 28244491454 scopus 로고    scopus 로고
    • Gender and service: new directions for the study of 'front-line' service work
    • and
    • Kerfoot, D. and Korczynski, M. (2005) Gender and service: new directions for the study of 'front-line' service work. Gender, Work & Organization, 12, 5, 387-99.
    • (2005) Gender, Work & Organization , vol.12 , Issue.5 , pp. 387-99
    • Kerfoot, D.1    Korczynski, M.2
  • 32
    • 77958591531 scopus 로고    scopus 로고
    • and, Gendered migrations. Towards gender sensitive policies in the UK. Asylum and Migration Working Paper 6. London: Institute for Public Policy Research.
    • Kofman, E., Raghuram, P. and Merefield, M. (2005) Gendered migrations. Towards gender sensitive policies in the UK. Asylum and Migration Working Paper 6. London: Institute for Public Policy Research.
    • (2005)
    • Kofman, E.1    Raghuram, P.2    Merefield, M.3
  • 33
    • 0005458722 scopus 로고    scopus 로고
    • Customer Service: Empowerment and Entrapment
    • () In, Sturdy, A., Grugulis, I. and, Wilmott, H. (eds), Basingstoke: Palgrave Macmillan.
    • Korczynski, M. (2001) The contradictions of service work: the call centre as customer orientated bureaucracy. In Sturdy, A., Grugulis, I. and Wilmott, H. (eds) Customer Service: Empowerment and Entrapment, pp. 79-101.Basingstoke: Palgrave Macmillan.
    • (2001) The contradictions of service work: the call centre as customer orientated bureaucracy , pp. 79-101
    • Korczynski, M.1
  • 34
    • 0038808816 scopus 로고    scopus 로고
    • Communities of coping: collective emotional labour in service work
    • Korczynski, M. (2003) Communities of coping: collective emotional labour in service work. Organization, 10, 1, 55-79.
    • (2003) Organization , vol.10 , Issue.1 , pp. 55-79
    • Korczynski, M.1
  • 35
    • 0034360885 scopus 로고    scopus 로고
    • Service work in consumer capitalism: customers, control and contradictions
    • and
    • Korczynski, M., Shire, K., Frenkel, S. and Tam, M. (2000) Service work in consumer capitalism: customers, control and contradictions. Work, Employment & Society, 14, 4, 669-87.
    • (2000) Work, Employment & Society , vol.14 , Issue.4 , pp. 669-87
    • Korczynski, M.1    Shire, K.2    Frenkel, S.3    Tam, M.4
  • 36
    • 84990324271 scopus 로고    scopus 로고
    • Exploring the dimensions of emotional labour. The heart of Hochschild's work
    • and
    • Kruml, S. and Geddes, D. (2000) Exploring the dimensions of emotional labour. The heart of Hochschild's work. Management Communication Quarterly, 14, 1, 8-49.
    • (2000) Management Communication Quarterly , vol.14 , Issue.1 , pp. 8-49
    • Kruml, S.1    Geddes, D.2
  • 37
    • 0007325498 scopus 로고    scopus 로고
    • Blood and Nation: The European Aesthetics of Race
    • () Philadelphia, PA: University of Pennsylvania Press.
    • Linke, U. (1999) Blood and Nation: The European Aesthetics of Race. Philadelphia, PA: University of Pennsylvania Press.
    • (1999)
    • Linke, U.1
  • 38
    • 75149166571 scopus 로고    scopus 로고
    • Redundant Masculinities?: Employment Change and White Working Class Youth
    • () London: Blackwell.
    • McDowell, L. (2003) Redundant Masculinities?: Employment Change and White Working Class Youth. London: Blackwell.
    • (2003)
    • McDowell, L.1
  • 40
    • 33947708913 scopus 로고    scopus 로고
    • Division, segmentation, and interpellation: the embodied labors of migrant workers in a Greater London hotel
    • and
    • McDowell, L., Batnitzky, A. and Dyer, S. (2007) Division, segmentation, and interpellation: the embodied labors of migrant workers in a Greater London hotel. Economic Geography, 83, 1, 1-25.
    • (2007) Economic Geography , vol.83 , Issue.1 , pp. 1-25
    • McDowell, L.1    Batnitzky, A.2    Dyer, S.3
  • 41
    • 51749086739 scopus 로고    scopus 로고
    • Gender and ethnicity: low-paid migrant workers in London. Department of Geography
    • and, London: Queen Mary, University of London.
    • McIlwaine, C., Datta, K., Evans, Y., Herbert, J., May, J. and Wills, J. (2006) Gender and ethnicity: low-paid migrant workers in London. Department of Geography. London: Queen Mary, University of London.
    • (2006)
    • McIlwaine, C.1    Datta, K.2    Evans, Y.3    Herbert, J.4    May, J.5    Wills, J.6
  • 42
    • 0001492291 scopus 로고    scopus 로고
    • Gendered geographies of power: analyzing gender across transnational spaces
    • and
    • Mahler, S.J. and Pessar, P.R. (2001) Gendered geographies of power: analyzing gender across transnational spaces. Identities, 7, 4, 441-59.
    • (2001) Identities , vol.7 , Issue.4 , pp. 441-59
    • Mahler, S.J.1    Pessar, P.R.2
  • 43
    • 33644797189 scopus 로고    scopus 로고
    • Gender matters: ethnographers bring gender from the periphery toward the core of migration studies
    • and
    • Mahler, S.J. and Pessar, P.R. (2006) Gender matters: ethnographers bring gender from the periphery toward the core of migration studies. International Migration Review, 40, 1, 27-63.
    • (2006) International Migration Review , vol.40 , Issue.1 , pp. 27-63
    • Mahler, S.J.1    Pessar, P.R.2
  • 44
    • 1842701325 scopus 로고
    • Men's Work, Women's Work
    • () London: Marion Boyars.
    • Novarra, V. (1980) Men's Work, Women's Work. London: Marion Boyars.
    • (1980)
    • Novarra, V.1
  • 45
    • 77958588033 scopus 로고    scopus 로고
    • () Emotional labour and skill: a re-appraisal. Skope Issues Paper 10. Warwick: University of Warwick.
    • Payne, J. (2006) Emotional labour and skill: a re-appraisal. Skope Issues Paper 10. Warwick: University of Warwick.
    • (2006)
    • Payne, J.1
  • 46
    • 0344272242 scopus 로고    scopus 로고
    • Transnational migration: bringing gender in
    • and
    • Pessar, P.R. and Mahler, S.J. (2003) Transnational migration: bringing gender in. International Migration Review, 37, 3, 812-46.
    • (2003) International Migration Review , vol.37 , Issue.3 , pp. 812-46
    • Pessar, P.R.1    Mahler, S.J.2
  • 47
    • 77958610200 scopus 로고    scopus 로고
    • () Greasing the wheels of the flexible labour market: East European labour immigration in the UK. Working Paper No. 38. Centre on Migration, Policy and Society. Oxford: University of Oxford.
    • Ruhs, M. (2006) Greasing the wheels of the flexible labour market: East European labour immigration in the UK. Working Paper No. 38. Centre on Migration, Policy and Society. Oxford: University of Oxford.
    • (2006)
    • Ruhs, M.1
  • 48
    • 77958519741 scopus 로고    scopus 로고
    • and, Semi-compliance in the migrant labour market. Working Paper No. 30. Centre On Migration, Policy and Society. Oxford: University of Oxford.
    • Ruhs, M. and Anderson, B. (2006) Semi-compliance in the migrant labour market. Working Paper No. 30. Centre On Migration, Policy and Society. Oxford: University of Oxford.
    • (2006)
    • Ruhs, M.1    Anderson, B.2
  • 49
    • 36849077464 scopus 로고    scopus 로고
    • Foreign Labour in the United Kingdom: Current Patterns and Trends
    • and, London: Office of National Statistics.
    • Salt, J. and Millar, J. (2006) Foreign Labour in the United Kingdom: Current Patterns and Trends. London: Office of National Statistics.
    • (2006)
    • Salt, J.1    Millar, J.2
  • 50
    • 33645513608 scopus 로고    scopus 로고
    • Learning emotion rules in service organizations: socialization and training in the UK public-house sector
    • and
    • Seymour, D. and Sandiford, P. (2005) Learning emotion rules in service organizations: socialization and training in the UK public-house sector. Work Employment & Society, 19, 3, 547-64.
    • (2005) Work Employment & Society , vol.19 , Issue.3 , pp. 547-64
    • Seymour, D.1    Sandiford, P.2
  • 51
    • 4644308501 scopus 로고    scopus 로고
    • Power, difference and mobility: feminist advances in migration studies
    • Silvey, R. (2004) Power, difference and mobility: feminist advances in migration studies. Progress in Human Geography, 28, 4, 490-506.
    • (2004) Progress in Human Geography , vol.28 , Issue.4 , pp. 490-506
    • Silvey, R.1
  • 52
    • 33644792693 scopus 로고    scopus 로고
    • Geographies of gender and migration: spatializing social difference
    • Silvey, R. (2006) Geographies of gender and migration: spatializing social difference. International Migration Review, 40, 1, 64-81.
    • (2006) International Migration Review , vol.40 , Issue.1 , pp. 64-81
    • Silvey, R.1
  • 54
    • 0141669711 scopus 로고    scopus 로고
    • Becoming a character for commerce
    • Tracy, S.J. (2000) Becoming a character for commerce. Management Communication Quarterly, 14, 1, 90-128.
    • (2000) Management Communication Quarterly , vol.14 , Issue.1 , pp. 90-128
    • Tracy, S.J.1
  • 55
    • 33749179066 scopus 로고    scopus 로고
    • Sociological theories of human emotions
    • and
    • Turner, J.H. and Stets, J.E. (2006) Sociological theories of human emotions. Annual Review of Sociology, 32, 25-52.
    • (2006) Annual Review of Sociology , vol.32 , pp. 25-52
    • Turner, J.H.1    Stets, J.E.2
  • 56
    • 33846483756 scopus 로고    scopus 로고
    • Theorizing and researching intersectionality: a challenge for feminist geography
    • Valentine, G. (2007) Theorizing and researching intersectionality: a challenge for feminist geography. The Professional Geographer, 59, 1, 10-21.
    • (2007) The Professional Geographer , vol.59 , Issue.1 , pp. 10-21
    • Valentine, G.1
  • 57
    • 77958518040 scopus 로고    scopus 로고
    • () The Emergence of super-diversity in Britain. Working Paper No. 25. Centre on Migration, Policy and Society. Oxford: University of Oxford.
    • Vertovec, S. (2006) The Emergence of super-diversity in Britain. Working Paper No. 25. Centre on Migration, Policy and Society. Oxford: University of Oxford.
    • (2006)
    • Vertovec, S.1
  • 58
    • 0242381230 scopus 로고    scopus 로고
    • Sky Service: the demands of emotional labour in the airline industry
    • Williams, C. (2003) Sky Service: the demands of emotional labour in the airline industry. Gender, Work & Organization, 10, 5, 513-50.
    • (2003) Gender, Work & Organization , vol.10 , Issue.5 , pp. 513-50
    • Williams, C.1
  • 59
    • 0003676338 scopus 로고    scopus 로고
    • Gender, Careers, and Organizations
    • and, London: Macmillan.
    • Witz, S., Halford, S. and Savage, M. (1997) Gender, Careers, and Organizations. London: Macmillan.
    • (1997)
    • Witz, S.1    Halford, S.2    Savage, M.3
  • 60
    • 34547168654 scopus 로고    scopus 로고
    • Bodies at Work
    • () London: Sage.
    • Wolkowitz, C. (2006) Bodies at Work. London: Sage.
    • (2006)
    • Wolkowitz, C.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.