Is the customer always right? Class, service and the production of distinction in Chinese department stores

Theory and Society

Volumn 36, Issue 5, 2007, Pages 415-435

  Hanser, Amy ^a  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 34548599636     PISSN: 03042421     EISSN: 15737853     Source Type: Journal    
DOI: 10.1007/s11186-007-9042-0     Document Type: Article

References (45)

1. Benson, S. P. (1986). Counter cultures: Saleswomen, managers, and customers in American department stores, 1890-1940. Urbana: University of Illinois Press.
2. Bettie, J. (2003). Women without class: Girls, race, and identity. Berkeley: University of California Press.
3. Bourdieu, P. (1984). Distinction: A social critique of the judgement of taste. Cambridge, MA: Harvard University Press.
4. Bourdieu, P. (1990). In other words: Essays towards a reflexive sociology. Stanford: Stanford University Press.
5. Bourdieu, P. (1998). Practical reason: On the theory of action. Stanford: Stanford University Press.
6. Carter, J. H. (2002). Creating a Chinese Harbin: Nationalism in an international city, 1916-1932. Ithaca: Cornell University Press.
7. Donovan, F. (1930). The saleslady. Chicago: The University of Chicago Press.
8. Ehrenreich, B. (2001). Nickel and dimed: On (not) getting by in America. New York: Owl Books.
9. Goffman, E. (1967). Interaction ritual: Essays on face-to-face behavior. New York: Pantheon Books.
10. Guo, H., & Liu, F. (1998). New China's flagship emporium: The Beijing Wangfujing department store. In K. MacPherson (Ed.), Asian department stores (pp. 114-138). Honolulu: University of Hawaii Press.
11. Guthrie, D. (1997). Between markets and politics: Organizational responses to reform in China. American Journal of Sociology, 102, 1258-1304.
12. Halter, M. (2000). Shopping for identity: The marketing of ethnicity. New York: Schocken Books.
13. Hanser, A. (2005). The gendered rice bowl: The sexual politics of service work in urban China. Gender & Society, 19, 581-600.
14. Hanser, A. (2006). Sales floor trajectories: Distinction and service in postsocialist China. Ethnography, 7, 461-491.
15. Hanser, A. (2007). A tale of two sales floors: Changing service work regimes in China. In C. K. Lee (Ed), Working in China: Ethnographies of labor and workplace transformation (pp. 77-97). London: Routledge.
16. Harbin City Almanac (Ha'erbin shi zhi). (1996). Harbin: Heilongjiang People's Press (Heilongjiang renmin chubanshe), vol. 15.
17. Holt, D. (1997). Poststructuralist lifestyle analysis: Conceptualizing the social patterning of consumption in postmodernity. Journal of Consumer Research, 23, 326-350.
18. Ji, Y. (2002). Entry into the WTO: The opportunities and challenges faced by large-scale retail businesses and countermeasures. (Unpublished manuscript).
19. Lamont, M., & Fournier, M. (1992). Introduction. In M. Lamont, & M. Fournier (Eds.), Cultivating differences: Symbolic boundaries and the making of inequality (pp. 1-17). Chicago: The University of Chicago Press.
20. Lan, P. (2003). Working in a neon cage: Bodily labor of cosmetics saleswomen in Taiwan. Feminist Studies, 29, 21-45.
21. Lareau, A. (2003). Unequal childhoods: Class, race, and family life. Berkeley: University of California Press.
22. Lee, C. K. (2000). The 'revenge of history': Collective memories and labor protests in north-eastern China. Ethnography, 1, 217-237.
23. Lee, C. K. (2007). Against the law: Labor protests in China's Rustbelt and Sunbelt. Berkeley: University of California Press.
24. MacPherson, K. L. (1998) Introduction: Asia's universal providers. In K. MacPherson (Ed.), Asian department stores (pp.1-30). Honolulu: University of Hawaii Press.
25. Miller, M. B. (1981). The Bon Marché: Bourgeois culture and the department store, 1869-1920. Princeton: Princeton University Press.
26. Otis, E. M. (2007). Virtual personalism in Beijing: Learning deference and femininity at a global luxury hotel. In C. K. Lee (Ed.), Working in China: Ethnographies of labor and workplace transformation (pp. 101-123). London: Routledge.
27. Paules, G. F. (1991). Dishing it out: Power and resistance among waitresses in a New Jersey restaurant. Philadelphia: Temple University Press.
28. Rivas, L. (2003). Invisible labors: Caring for the independent person. In B. Ehrenreich & A. Hochschild (Eds.), Global woman: Nannies, maids, and sex workers in the new economy (pp. 70-84). New York: Metropolitan Books.
29. Rollins, J. (1985). Between women: Domestics and their employers. Philadelphia: Temple University Press.
30. Rollins, J. (1996). Invisibility, consciousness of the other, and resentment among black domestic workers. In C. Macdonald & C. Sirianni (Eds.), Working in the service society (pp. 223-243). Philadelphia: Temple University Press.
31. Sherman, R. E. (2005). Producing the superior self: Strategic comparison and symbolic boundaries among luxury hotel workers. Ethnography, 6, 131-158.
32. Sherman, R. E. (2006). Class acts. Berkeley: University of California Press.
33. Stinchcombe, A. L. (1965). Social structure and organizations. In J. G. March (Ed.), Handbook of organizational behavior management (pp.142-193). New York: Rand McNally and Co.
34. Solinger, D. J. (1999). Contesting citizenship in urban China: Peasant migrants, the state, and the logic of the market. Berkeley: University of California Press.
35. Tomba, L. (2004). Creating an urban middle class: Social engineering in Beijing. The China Journal, 51, 1-26.
36. Tomba, L. (2005). Residential space and collective interest formation in Beijing's housing disputes. The China Quarterly, 184, 934-951.
37. Veblen, T. (1899 [1934]). Theory of the leisure class: An economic study of institutions. New York: Modern Library.
38. Walder, A. G. (1986). Communist neo-traditionalism. Berkeley: University of California Press.
39. Wang, J. (2001). Culture as leisure and culture as capital. Positions, 9, 69-104.
40. Wang, X. (2003). China on the brink of a "momentous era". Positions, 11, 585-611.
41. Wang, S., & Jones, K. (2001). China's retail sector in transition. Asian Geographer, 20, 25-51.
42. West, C., & Fenstermaker, S. (1995). Doing difference. Gender & Society, 9, 8-37.
43. Williams, C. (2006). Inside toyland: Working, shopping and social inequality. Berkeley: University of California Press.
44. Wolff, D. (1999). To the Harbin station: The liberal alternative in Russian Manchuria, 1898-1914. Stanford: Stanford University Press.
45. Zukin, S. (2004). Point of purchase: How shopping changed American culture. New York: Routledge.