-
1
-
-
0037449042
-
The geometric consistency index. Approximated thresholds
-
Aguarón, J. and Moreno-Jiménez, J.M. (2003) 'The geometric consistency index. Approximated thresholds', European Journal of Operational Research, Vol. 147, No. 1, pp.137-145.
-
(2003)
European Journal of Operational Research
, vol.147
, Issue.1
, pp. 137-145
-
-
Aguarón, J.1
Moreno-Jiménez, J.M.2
-
2
-
-
24344455490
-
Studies of trends in third-party logistics usage: What can we conclude
-
Ashenbaum, B., Maltz, A. and Rabinovich, E. (2005) 'Studies of trends in third-party logistics usage: what can we conclude', Transportation Journal, Vol. 44, No. 3, pp.39-50.
-
(2005)
Transportation Journal
, vol.44
, Issue.3
, pp. 39-50
-
-
Ashenbaum, B.1
Maltz, A.2
Rabinovich, E.3
-
3
-
-
0037273346
-
A comparison of approaches to importance-performance analysis
-
Bacon, D.R. (2003) 'A comparison of approaches to importance-performance analysis', International Journal of Market Research, Vol. 45, No. 1, pp.55-72.
-
(2003)
International Journal of Market Research
, vol.45
, Issue.1
, pp. 55-72
-
-
Bacon, D.R.1
-
4
-
-
46549093655
-
Fuzzy hierarchical analysis
-
Buckley, J.J. (1985) 'Fuzzy hierarchical analysis', Fuzzy Sets and Systems, Vol. 17, No. 3, pp.233-247.
-
(1985)
Fuzzy Sets and Systems
, vol.17
, Issue.3
, pp. 233-247
-
-
Buckley, J.J.1
-
5
-
-
70349422167
-
Factors influencing shippers to use multiple country consolidation services in international distribution centers
-
Cheng, Y.H. and Tsai, Y.L. (2009) 'Factors influencing shippers to use multiple country consolidation services in international distribution centers', International Journal of Production Economics, Vol. 122, No. 1, pp.78-88.
-
(2009)
International Journal of Production Economics
, vol.122
, Issue.1
, pp. 78-88
-
-
Cheng, Y.H.1
Tsai, Y.L.2
-
6
-
-
34250183446
-
Using a revised importance performance analysis approach: The case of Taiwanese hot spring tourism
-
Deng, W.J. (2007) 'Using a revised importance performance analysis approach: The case of Taiwanese hot spring tourism', Tourism Management, Vol. 28, No. 5, pp.1274-1284.
-
(2007)
Tourism Management
, vol.28
, Issue.5
, pp. 1274-1284
-
-
Deng, W.J.1
-
7
-
-
82455212247
-
Ports' service attributes for ship navigation safety
-
Hsu, W.K. (2012) 'Ports' service attributes for ship navigation safety', Safety Science, Vol. 50, No. 2, pp.244-252.
-
(2012)
Safety Science
, vol.50
, Issue.2
, pp. 244-252
-
-
Hsu, W.K.1
-
8
-
-
84880389752
-
Improving the service operations of container terminals
-
Hsu, W.K. (2013) 'Improving the service operations of container terminals', International Journal of Logistic Management, Vol. 24, No. 1, pp.101-116.
-
(2013)
International Journal of Logistic Management
, vol.24
, Issue.1
, pp. 101-116
-
-
Hsu, W.K.1
-
9
-
-
67649432796
-
Amend importance-performance analysis method with Kano's model and DEMATEL
-
Hu, H.Y. Lee, Y.C. and Yen, T.M. (2009) 'Amend importance-performance analysis method with Kano's model and DEMATEL', Journal of Applied Sciences, Vol. 9, No. 10, pp. 1833-1846.
-
(2009)
Journal of Applied Sciences
, vol.9
, Issue.10
, pp. 1833-1846
-
-
Hu Lee, Y.H.Y.C.1
Yen, T.M.2
-
10
-
-
0002098535
-
Attractive quality and must-be quality
-
Kano, N., Seraku, N., Takahashi, F. and Tsuji, S. (1984) 'Attractive quality and must-be quality', The Journal of Japanese Society for Quality Control, Vol. 14, No. 2, pp.39-48.
-
(1984)
The Journal of Japanese Society for Quality Control
, vol.14
, Issue.2
, pp. 39-48
-
-
Kano, N.1
Seraku, N.2
Takahashi, F.3
Tsuji, S.4
-
13
-
-
35349008076
-
A fuzzy qualified SWOT procedure for environmental evaluation of an international distribution center
-
Lee, K.L. and Lin, S.S. (2008) 'A fuzzy qualified SWOT procedure for environmental evaluation of an international distribution center', Information Science, Vol. 178, No. 2, pp.531-549.
-
(2008)
Information Science
, vol.178
, Issue.2
, pp. 531-549
-
-
Lee, K.L.1
Lin, S.S.2
-
14
-
-
84862888659
-
Evaluation of the service quality of container ports by importance-performance analysis
-
Lee, P.T.W. and Hu, K.C. (2012) 'Evaluation of the service quality of container ports by importance-performance analysis', International Journal of Shipping and Transport Logistics, Vol. 4, No. 3, pp.197-211.
-
(2012)
International Journal of Shipping and Transport Logistics
, vol.4
, Issue.3
, pp. 197-211
-
-
Lee, P.T.W.1
Hu, K.C.2
-
15
-
-
50849125152
-
Modified IPA for quality improvement: Taguchi's signal-to-noise ratio approach
-
Lee, Y.C., Yen, T.M. and Tsai, C.H. (2008) 'Modified IPA for quality improvement: Taguchi's signal-to-noise ratio approach', Total Quality Management Journal, Vol. 20, No. 5, pp.488-501.
-
(2008)
Total Quality Management Journal
, vol.20
, Issue.5
, pp. 488-501
-
-
Lee, Y.C.1
Yen, T.M.2
Tsai, C.H.3
-
16
-
-
33745336505
-
Applying fuzzy quality function development to identify service management requirements for an ocean freight forwarders
-
Liang, G.S., Chou, T.Y. and Kan, S.F. (2006) 'Applying fuzzy quality function development to identify service management requirements for an ocean freight forwarders', The Quality Management, Vol. 17, No. 5, pp.539-554.
-
(2006)
The Quality Management
, vol.17
, Issue.5
, pp. 539-554
-
-
Liang, G.S.1
Chou, T.Y.2
Kan, S.F.3
-
17
-
-
0037215753
-
Market segment evaluation and international distribution centers
-
Lu, C.S. (2003a) 'Market segment evaluation and international distribution centers', Transportation Research Part E, Vol. 39, No. 1, pp.49-60.
-
(2003)
Transportation Research Part e
, vol.39
, Issue.1
, pp. 49-60
-
-
Lu, C.S.1
-
18
-
-
0041662214
-
The impact of carrier service attributes on shipper-carrier partnering relationships: A shipper's perspective
-
Lu, C.S. (2003b) 'The impact of carrier service attributes on shipper-carrier partnering relationships: A shipper's perspective', Transportation Research Part E, Vol. 39, No. 5, pp.399-415.
-
(2003)
Transportation Research Part e
, vol.39
, Issue.5
, pp. 399-415
-
-
Lu, C.S.1
-
19
-
-
34247609303
-
Evaluating key resources and capabilities for liner shipping services
-
Lu, C.S. (2007) 'Evaluating key resources and capabilities for liner shipping services', Transport Reviews, Vol. 27, No. 3, pp.285-310.
-
(2007)
Transport Reviews
, vol.27
, Issue.3
, pp. 285-310
-
-
Lu, C.S.1
-
20
-
-
77951659150
-
Logistics service capabilities and firm performance of international distribution center operators
-
Lu, C.S. and Yang, C.C. (2010) 'Logistics service capabilities and firm performance of international distribution center operators', The Service Industries Journal, Vol. 30, No. 2, pp.281-298.
-
(2010)
The Service Industries Journal
, vol.30
, Issue.2
, pp. 281-298
-
-
Lu, C.S.1
Yang, C.C.2
-
21
-
-
0001780388
-
Importance-performance analyses
-
Martilla, J.A. and James, J.C. (1977) 'Importance-performance analyses', Journal of Marketing, Vol. 41, No. 1, pp.77-79.
-
(1977)
Journal of Marketing
, vol.41
, Issue.1
, pp. 77-79
-
-
Martilla, J.A.1
James, J.C.2
-
22
-
-
1842449633
-
The asymmetric relationship between attribute-level performance and overall customer satisfaction: A reconsideration of the importance-performance analysis
-
Matzler, K., Bailom, F., Hinterhuber, H.H., Renzl, B. and Pichler, J. (2004) 'The asymmetric relationship between attribute-level performance and overall customer satisfaction: A reconsideration of the importance-performance analysis', Industrial Marketing Management, Vol. 33, No. 4, pp.271-277.
-
(2004)
Industrial Marketing Management
, vol.33
, Issue.4
, pp. 271-277
-
-
Matzler, K.1
Bailom, F.2
Hinterhuber, H.H.3
Renzl, B.4
Pichler, J.5
-
23
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988) 'SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality', Journal of Retailing, Vol. 61, No. 1, pp.12-40.
-
(1988)
Journal of Retailing
, vol.61
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
25
-
-
41949138399
-
Importance-satisfaction analysis for marine-park hinterlands: A Western Australian case study
-
Tonge, J. and Moore, S.A. (2007) 'Importance-satisfaction analysis for marine-park hinterlands: A Western Australian case study', Tourism Management, Vol. 28, No. 3, pp.768-776.
-
(2007)
Tourism Management
, vol.28
, Issue.3
, pp. 768-776
-
-
Tonge, J.1
Moore, S.A.2
-
28
-
-
80051932197
-
The use of importance-performance analysis (IPA) in evaluating Japan's e-government services
-
Wong, M.S., Hideki, N. and George, P. (2011) 'The use of importance-performance analysis (IPA) in evaluating Japan's e-government services', Journal of Theoretical and Applied Electronic Commerce Research, Vol. 6, No. 2, pp.17-30.
-
(2011)
Journal of Theoretical and Applied Electronic Commerce Research
, vol.6
, Issue.2
, pp. 17-30
-
-
Wong, M.S.1
Hideki, N.2
George, P.3
-
29
-
-
0019585325
-
A procedure for ordering fuzzy subsets of the unit interval
-
Yager, R.R. (1981) 'A procedure for ordering fuzzy subsets of the unit interval', Information Sciences, Vol. 24, No. 2, pp.143-161.
-
(1981)
Information Sciences
, vol.24
, Issue.2
, pp. 143-161
-
-
Yager, R.R.1
-
30
-
-
70349411556
-
Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping services in Taiwan
-
Yang, C.C., Marlow, P.B. and Lu, C.S. (2009) 'Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping services in Taiwan', International Journal of Production Economics, Vol. 122, No. 1, pp.4-20
-
(2009)
International Journal of Production Economics
, vol.122
, Issue.1
, pp. 4-20
-
-
Yang, C.C.1
Marlow, P.B.2
Lu, C.S.3
|