Amend importance-performance analysis method with Kano's model and DEMATEL

Journal of Applied Sciences

Volumn 9, Issue 10, 2009, Pages 1833-1846

  Hu, Hsiu Yuan ^a,b   Lee, Yu Cheng ^c   Yen, Tieh Min ^c  

^a Taipei College of Maritime Technology   (Taiwan)

^b Da Chien Health Medical System   (Taiwan)

^c CHUNG HUA UNIVERSITY   (Taiwan)

Author keywords

Customer satisfaction; Decision making analysis; Decision making trial and evaluation laboratory; Importance performance analysis; Kano's model; Order winner criteria

Indexed keywords

DECISION MAKING ANALYSIS; DECISION MAKING TRIAL AND EVALUATION LABORATORIES; IMPORTANCE-PERFORMANCE ANALYSIS; KANO'S MODEL; ORDER-WINNER CRITERIA;

COMMERCE; CUSTOMER SATISFACTION;

DECISION MAKING;

EID: 67649432796     PISSN: 18125654     EISSN: 18125662     Source Type: Journal    
DOI: 10.3923/jas.2009.1833.1846     Document Type: Article

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