Making the right impression for corporate reputation: Analyzing impression management of financial institutions in social media

ECIS 2014 Proceedings - 22nd European Conference on Information Systems

Volumn , Issue , 2014, Pages

  Benthaus, Janek ^a  

^a GOETHE UNIVERSITY   (Germany)

Author keywords

Corporate reputation; Financial institutions; Organizational impression management; Social media

Indexed keywords

HARDWARE;

CORPORATE REPUTATIONS; FINANCIAL INSTITUTION; FINANCIAL SECTORS; IMPRESSION MANAGEMENT; MARKET PARTICIPANTS; PUBLIC PERCEPTION; RESEARCH APPROACH; SOCIAL MEDIA;

INFORMATION SYSTEMS;

EID: 84905836784     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (53)

1. Aral, S., Dellarocas, C. and Godes, D. (2013). Introduction to the special issue - social media and business transformation: A framework for research. Information Systems Research, 24(1), pp. 3-13.
2. Aula, P. (2010). Social media, reputation risk and ambient publicity management. Strategy & Leadership, 38(6), pp. 43-49.
3. Avery, D.R. and McKay, P.F. (2006). Target practice: An organizational impression management approach to attracting minority and female job applicants. Personnel Psychology, 59(1), pp. 157-187.
4. Bourdieu, P. (1986). The forms of capital. In Richardson, J.G. (Ed.) Handbook of Theory and Research for the Sociology of Education. Greenwood Press, New York, NY, pp. 241-258.
5. Brown, G.W. and Cliff, M.T. (2004). Investor sentiment and the near-term stock market. Journal of Empirical Finance, 11(1), pp. 1-27.
6. Carter, S.M. (2006). The interaction of top management group, stakeholder, and situational factors on certain corporate reputation management activities. Journal of Management Studies, 43(5), pp. 1145-1176.
7. Cialdini, R.B. and Richardson, K.D. (1980). Two indirect tactics of image management: Basking and blasting. Journal of Personality and Social Psychology, 39(3), pp. 406-415.
8. de Castro, G.M., López, J.E.N. and Sáez, P.L. (2006). Business and social reputation. Exploring the concept and main dimensions of corporate reputation. Journal of Business Ethics, 63(4), pp. 361-370.
9. Eccles, R.G., Newquist, S.C. and Schatz, R. (2007). Reputation and its risks. Harvard Business Review, 85(2), pp. 104-114.
10. Fisher, M. (2013). Syrian hackers claim AP hack that tipped stock market by $136 billion. Is it terrorism? Available online at http://www.washingtonpost.com/blogs/worldviews/wp/2013/04/23/ syrian-hackers-claim-ap-hack-that-tipped-stock-market-by-136-billion-is-it- terrorism/, checked on 10/24/2013.
11. Fombrun, C.J. (1996). Reputation. Realizing value from the corporate image. Harvard Business School Press, Boston, MA.
12. Fombrun, C.J., Gardberg, N.A. and Sever, J.M. (2000). The reputation quotient. A multi-stakeholder measure of corporate reputation. Journal of Brand Management, 7(4), pp. 241-255.
13. Fombrun, C.J. and Shanley, M. (1990). What's in a name? Reputation building and corporate strategy. Academy of Management Journal, 33(2), pp. 233-258.
14. Fombrun, C.J. and van Riel, C.B.M. (1997). The reputational landscape. Corporate Reputation Review, 1(1), pp. 1-16.
15. Fombrun, C.J. and van Riel, C.B.M. (2004). Fame and fortune. FT Prentice Hall, Upper Saddle River, NJ.
16. Fortune (2012). Fortune 500 List 2012. Available online at http://money.cnn.com/magazines/fortune/fortune500/2012/full-list/, checked on 8/28/2012.
17. General Inquirer (2013). Inquirer Home Page. Available online at http://www.wjh.harvard.edu/~inquirer, checked on 10/15/2013.
18. Goffman, E. (1959). The presentation of self in everyday life. Doubleday, Garden City, NY.
19. Hall, R. (1992). The strategic analysis of intangible resources. Strategic Management Journal, 13(2), pp. 135-144.
20. Harwood, T.G. and Garry, T. (2003). An overview of content analysis. The Marketing Review, 3(4), pp. 479-498.
21. Heugens, P.P., van Riel, C.B.M. and van den Bosch, F.A.J. (2004). Reputation management capabilities as decision rules. Journal of Management Studies, 41(8), pp. 1349-1377.
22. Highhouse, S., Brooks, M.E. and Gregarus, G. (2009). An organizational impression management perspective on the formation of corporate reputations. Journal of Management, 35(6), pp. 1481-1493.
23. Jones, B., Temperley, J. and Lima, A. (2009). Corporate reputation in the era of Web 2.0. The case of Primark. Journal of Marketing Management, 25 (9-10), pp. 927-939.
24. Kaplan, A.M. and Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), pp. 59-68.
25. Kaplan, A.M. and Haenlein, M. (2011). The early bird catches the news. Nine things you should know about micro-blogging. Business Horizons, 54(2), pp. 105-113.
26. Krüger, N., Stieglitz, S. and Potthoff, T. (2012). Brand Communication In Twitter - A Case Study On Adidas. PACIS 2012 Proceedings.
27. Leary, M.R. and Kowalski, R.M. (1990). Impression management. A literature review and two-component model. Psychological Bulletin, 107(1), pp. 34-47.
28. Liu, B. (2010). Sentiment analysis and subjectivity. In Indurkhya, N. and Damerau, F.J. (eds.) Handbook of natural language processing. Chapman & Hall, Boca Raton, FL, pp. 627-666.
29. Lombard, M., Snyder-Duch, J. and Bracken, C.C. (2002). Content analysis in mass communication. Assessment and reporting of intercoder reliability. Human Communication Research, 28(4), pp. 587-604.
30. McGuire, J.B., Schneeweis, T. and Branch, B. (1990). Perceptions of firm quality. A cause or result of firm performance. Journal of Management, 16(1), pp. 167-180.
31. Mohamed, A.A., Gardner, W.L. and Paolillo, J.G. (1999). A taxonomy of organizational impression management tactics. Advances in Competitiveness Research, 7(1), pp. 108-130.
32. Morris, R. (1994). Computerized content analysis in management research. A demonstration of advantages & limitations. Journal of Management, 20(4), pp. 903-931.
33. Nakra, P. (2000). Corporate reputation management. CRM with a strategic twist? Public Relations Quarterly, 45(2), pp. 35-42.
34. O'Brien, J. (2012). yourTwapperkepper. Available online at https://github.com/jobrieniii/, checked on @9/20/2012.
35. Reputation Institute (2012). 2012 Global RepTrak 100. Available online at http://www.reputationinstitute.com/thought-leadership/complimentary-reports- 2012, checked on 9/28/2012.
36. Rindova, V.P., Williamson, I.O., Petkova, A.P. and Sever, J.M. (2005). Being good or being known. An empirical examination of the dimensions, antecedents, and consequences of organizational reputation. Academy of Management Journal, 48(6), pp. 1033-1049.
37. Roberts, N. and Grover, V. (2012). Leveraging information technology infrastructure to facilitate a firm's customer agility and competitive activity. An empirical investigation. Journal of Management Information Systems, 28(4), pp. 231-270.
38. Roberts, P.W. and Dowling, G.R. (2002). Corporate reputation and sustained superior financial performance. Strategic Management Journal, 23(12), pp. 1077-1093.
39. Rosenberg, J. and Egbert, N. (2011). Online impression management. Personality traits and concerns for secondary goals as predictors of self-presentation tactics on Facebook. Journal of Computer-Mediated Communication, 17(1), pp. 1-18.
40. Rourke, L., Anderson, T., Garrison, D.R. and Archer, W. (2001). Methodological issues in the content analysis of computer conference transcripts. International Journal of Artificial Intelligence in Education, 12, pp. 8-22.
41. Schlenker, B.R. (1980). Impression management: The self-concept, social identity, and interpersonal relations. Brooks/Cole Publishing Company, Monterey, CA.
42. Scott, S.V. and Walsham, G. (2005). Reconceptualizing and managing reputation risk in the knowledge economy. Toward reputable action. Organization Science, 16(3), pp. 308-322.
43. Stieglitz, S. and Dang-Xuan, L. (2013). Emotions and Information Diffusion in Social Media-Sentiment of Microblogs and Sharing Behavior. Journal of Management Information Systems, 29(4), pp. 217-248.
44. Thelwall, M., Buckley, K. and Paltoglou, G. (2012). Sentiment strength detection for the social web. Journal of the American Society for Information Science and Technology, 63(1), pp. 163-173.
45. Thelwall, M., Buckley, K., Paltoglou, G., Cai, D. and Kappas, A. (2010). Sentiment strength detection in short informal text. Journal of the American Society for Information Science and Technology, 61(12), pp. 2544-2558.
46. Twitter (2013). Form S-1. Available online at http://www.sec.gov/ Archives/edgar/data/1418091/000119312513390321/d564001ds1.htm, updated on 10/3/2013, checked on 11/24/2013.
47. Walsh, G. and Beatty, S.E. (2007). Customer-based corporate reputation of a service firm. Scale development and validation. Journal of the Academy of Marketing Science, 35(1), pp. 127-143.
48. Walsh, G., Mitchell, V., Jackson, P.R. and Beatty, S.E. (2009). Examining the antecedents and consequences of corporate reputation. A customer perspective. British Journal of Management, 20(2), pp. 187-203.
49. Wayne, S.J. and Liden, R.C. (1995). Effects of impression management on performance ratings. A longitudinal study. Academy of Management Journal, 38(1), pp. 232-260.
50. Weiss, A.M., Anderson, E. and MacInnis, D.J. (1999). Reputation management as a motivation for sales structure decisions. The Journal of Marketing, 63(4), pp. 74-89.
51. Westphal, J.D. and Zajac, E.J. (1998). The symbolic management of stockholders. Corporate governance reforms and shareholder reactions. Administrative Science Quarterly, 43(1), pp. 127-153.
52. Winn, M.I., MacDonald, P. and Zietsma, C. (2008). Managing industry reputation: The dynamic tension between collective and competitive reputation management strategies. Corporate Reputation Review, 11(1), pp. 35-55.
53. Winter, S.J., Saunders, C. and Hart, P. (2003). Electronic window dressing: Impression management with websites. European Journal of Information Systems, 12(4), pp. 309-322.