Does performance information about public services affect citizens' perceptions, satisfaction, and voice behaviour? Field experiments with absolute and relative performance information

Public Administration

Volumn 92, Issue 2, 2014, Pages 493-511

  James, Oliver ^a   Moseley, Alice ^a  

^a UNIVERSITY OF EXETER   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ACCOUNTABILITY; INFORMATION MANAGEMENT; LOCAL GOVERNMENT; PERCEPTION; PERFORMANCE ASSESSMENT; PUBLIC ATTITUDE; PUBLIC SERVICE; SERVICE PROVISION;

EID: 84902329285     PISSN: 00333298     EISSN: 14679299     Source Type: Journal    
DOI: 10.1111/padm.12066     Document Type: Article

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