Benchmarks and Citizen Judgments of Local Government Performance: Findings from a survey experiment

Public Management Review

Volumn 17, Issue 2, 2015, Pages 288-304

  Charbonneau, Étienne ^a   Van Ryzin, Gregg G ^b  

^a ÉCOLE NATIONALE D'ADMINISTRATION PUBLIQUE   (Canada)

^b RUTGERS UNIVERSITY   (United States)

Author keywords

benchmarks; citizen satisfaction; Performance reporting; referents; transparency

Indexed keywords

EID: 84918780367     PISSN: 14719037     EISSN: 14719045     Source Type: Journal    
DOI: 10.1080/14719037.2013.798027     Document Type: Article

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