Public reporting on quality in the United States and the United Kingdom

Health Affairs

Volumn 22, Issue 3, 2003, Pages 134-148

  Marshall, Martin N ^a,b   Shekelle, Paul G ^c,d,e   Davies, Huw T O ^f,g,h   Smith, Peter C ⁱ  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

^b European Working Group on Quality in Family Practice

^c RAND   (United States)

^d UNIVERSITY OF CALIFORNIA   (United States)

^e VETERANS AFFAIRS MEDICAL CENTER   (United States)

^f UNIVERSITY OF ST ANDREWS   (United Kingdom)

^g Center for Public Policy and Management   (United Kingdom)

^h School of Social Science   (Australia)

ⁱ UNIVERSITY OF YORK   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMPARATIVE STUDY; CONSUMER; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; INFORMATION DISSEMINATION; INTERPERSONAL COMMUNICATION; PUBLIC RELATIONS; SOCIAL BEHAVIOR; TOTAL QUALITY MANAGEMENT; UNITED KINGDOM; UNITED STATES;

CONSUMER PARTICIPATION; CONSUMER SATISFACTION; DISCLOSURE; GREAT BRITAIN; HEALTH SERVICES RESEARCH; HUMANS; INFORMATION DISSEMINATION; PUBLIC RELATIONS; QUALITY OF HEALTH CARE; SOCIAL RESPONSIBILITY; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 0038387464     PISSN: 02782715     EISSN: 02782715     Source Type: Journal    
DOI: 10.1377/hlthaff.22.3.134     Document Type: Review

References (76)

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2. M.N. Marshall et al., "Public Disclosure of Performance Data: Learning from the U.S. Experience," Quality in Health Care 9, no. 1 (2000): 53-57.
3. F. Nightingale, Notes on Hospitals, 3d ed. (London: Longman, Green, Longman, Roberts, and Green, 1863);
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5. M.N. Marshall et al., The Public Disclosure of Performance Data in Health Care: Learning from the U.S. Experience (London: Nuffield Trust, 2000);
6. and M.N. Marshall and H.T.O. Davies, "Public Release of Information on Quality of Care: How Are Health Services and the Public Expected to Respond?" Journal of Health Services Research and Policy 6, no. 3 (2001): 158-162.
7. A. O'Neil, "A Question of Trust," BBC Radio 4 Reith Lectures (2002);
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9. A. Epstein, "Sounding Board: Performance Reports on Quality - Prototypes, Problems, and Prospects," New England Journal of Medicine 333, no. 1 (1995): 57-61.
10. New York State Department of Health, "Info for Researchers, Heart Disease," October 2000, www.health.state.ny.us/nysdoh/research/heart/heart. htm (19 January 2003);
11. and M.R. Chassin, "Achieving and Sustaining Improved Quality: Lessons from New York State and Cardiac Surgery," Health Affairs (Jul/Aug 2002): 40-51.
12. Centers for Medicare and Medicaid Services, "Nursing Home Quality Initiative," 14 February 2003, www.cms.hhs.gov/providers/nursinghomes/nhi (21 February 2003).
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14. and E. Guadagnoli, "Providing Consumers with Information about the Quality of Health Plans: The Consumer Assessment of Health Plans (CAPHS) Demonstration in Washington State," Joint Commission Journal on Quality Improvement 26, no. 7 (2000): 410-420.
15. A. Street, "The Resurrection of Hospital Mortality Statistics in England," Journal of Health Services Research and Policy 7, no. 2 (2002): 104-110.
16. R. Mannion and M. Goddard, The Impact of Performance Measurement in the NHS - Report 1: Empirical Analysis of the Impact of Public Dissemination of the Scottish Clinical Resource and Audit Group Data (York Centre for Health Economics, University of York, 2000).
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22. For details on the society's activities, see www.scts.org.
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24. R. Mannion and M. Goddard, The Impact of Performance Measurement in the NHS - Report 3: Performance Measurement Systems; A Cross-Sectoral Study (York Centre for Health Economics, University of York, 2000);
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28. Schneider and Lieberman, "Publicly Disclosed Information."
29. L. Fine et al., "How to Evaluate and Improve the Quality and Credibility of an Outcomes Database: Validation and Feedback Study on the U.K. Cardiac Surgery Experience," British Medical Journal 326, no. 7379 (2003): 25-28.
30. M.E. Vaiana and E.A. McGlynn, "What Cognitive Science Tells Us about the Design of Reports for Consumers," Medical Care Research and Review 59, no. 1 (2002): 3-35.
31. Schneider and Lieberman, "Publicly Disclosed Information."
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33. For a review of the literature, see M.N. Marshall et al., "The Public Release of Performance Data: What Do We Expect to Gain? A Review of the Evidence," Journal of the American Medical Association 283, no. 14 (2000): 1866-1874.
34. E.L. Hannan et al., "Improving the Outcomes of Coronary Artery Bypass Surgery in New York State," Journal of the American Medical Association 271, no. 10 (1994): 761-766;
35. and E.D. Peterson et al., "The Effects of New York's Bypass Surgery Provider Profiling on Access to Care and Patient Outcomes in the Elderly," Journal of the American College of Cardiology 32, no. 4 (1998): 993-999.
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38. D.R. Longo et al., "Consumer Reports in Health Care: Do They Make a Difference in Patient Care?" Journal of the American Medical Association 278, no. 19 (1997): 1579-1584;
39. and J. Bost, "Managed Care Organizations Publicly Reporting Three Years of HEDIS Data," Managed Care Interface 14 (2001): 50-54.
40. S. Edgman-Levitan and P.D. Cleary, "What Information Do Consumers Want and Need?" Health Affairs (Winter 1996): 42-56;
41. and S. Robinson and M. Brodie, "Understanding the Quality Challenge for Health Consumers: The Kaiser/AHCPR Survey," Joint Commission Journal on Quality Improvement 23, no. 5 (1997): 239-244.
42. Schneider and Lieberman, "Publicly Disclosed Information";
43. Mannion and Goddard, The Impact of Performance Measurement in the NHS - Report 1;
44. and M.N. Marshall, J. Hiscock, and B. Sibbald, "Attitudes to the Public Release of Comparative Information on the Quality of General Practice Care: A Qualitative Study," British Medical Journal 325, no. 7375 (2002): 1278.
45. D. Scanlon et al., "The Impact of Health Report Cards on Managed Care Enrollment," Journal of Health Economics 21, no. 1 (2002): 19-41;
46. and N.D. Beaulieu, "Quality Information and Consumer Health Plan Choices," Journal of Health Economics 21, no. 1 (2002): 43-63.
47. Marshall et al., "Attitudes to the Public Release of Comparative Information."
48. E.C. Schneider and A.M. Epstein, "Use of Public Performance Reports," Journal of the American Medical Association 279, no. 20 (1998): 1638-1642.
49. D.B. Mukamel and A.I. Mushlin, "Quality Care Information Makes a Difference: An Analysis of Market Share and Price Changes after Publication of the New York State Cardiac Surgery Mortality Reports," Medical Care 36, no. 7 (1998): 945-954.
50. Hannan et al., "Improving the Outcomes";
51. Schneider and Epstein, "Use of Public Performance Reports";
52. S.T. Mennemeyer, M.A. Morrisey, and L.Z. Howard, "Death and Reputation: How Consumers Acted upon HCFA Mortality Information," Inquiry (Summer 1997): 117-128;
53. J.R. Gabel et al., When Employers Choose Health Plans: Do NCQA Accreditation and HEDIS Data Count? (New York Commonwealth Fund, 1998);
54. and P.S. Romano, J.A. Rainwater, and D. Antonius, "Grading the Graders: How Hospitals in California and New York Perceive and Interpret Their Report Cards," Medical Care 37, no. 3 (1999): 295-305.
55. H.H. Schauffler and J.K. Mordavsky, "Consumer Reports in Health Care: Do They Make a Difference?" Annual Review of Public Health 22 (2001): 69-89;
56. and K. Harris, J. Schultz, and R. Feldman, "Measuring Consumer Perceptions of Quality Differences among Competing Health Benefit Plans," Journal of Health Economics 21, no. 1 (2002): 1-17.
57. Schneider and Lieberman, "Publicly Disclosed Information."
58. Gabel et al., When Employers Choose Health Plans;
59. and J.H. Hibbard et al., "Choosing a Health Plan: Do Large Employers Use the Data?" Health Affairs (Nov/Dec 1997): 172-180.
60. Mannion et al., The Impact of Performance Measurement in the NHS - Report 1;
61. E.L. Hannan et al., "Public Release of Cardiac Surgery Outcomes Data in New York What Do New York State Cardiologists Think of It?" American Heart Journal 134, no. 1 (1997): 55-61;
62. and E.C. Schneider and A.M. Epstein, "Influence of Cardiac-Surgery Performance Reports on Referral Practices and Access to Care: A Survey of Cardiovascular Specialists," New England Journal of Medicine 335, no. 4 (1996): 251-256.
63. J. Kaplan et al., "Managed Care Report Cards: Evaluating Those Who Evaluate Physicians," Managed Care Interface 13 (2000): 88-94.
64. Mannion et al., The Impact of Performance Measurement in the NHS - Report 1;
65. Rosenthal et al., "Using Hospital Performance Data in Quality Improvement";
66. Longo et al., "Consumer Reports in Health Care";
67. J.M. Bentley and D.B. Nash, "How Pennsylvania Hospitals Have Responded to Publicly Released Reports on Coronary Artery Bypass Graft Surgery," Joint Commission Journal on Quality Improvement 24, no. 1 (1998): 40-49;
68. S.W. Dziuban et al., "How a New York Cardiac Surgery Program Uses Outcomes Data," Annals of Thoracic Surgery 58, no. 6 (1994): 1871-1876;
69. D.M. Berwick and D.L. Wald, "Hospital Leaders' Opinions of the HCFA Mortality Data," Journal of the American Medical Association 263, no. 2 (1990): 247-249;
70. and J.A. Rainwater, P.S. Romano, and D.M. Antonius, "The California Hospital Outcomes Project: How Useful Is California's Report Card for Quality Improvement?" Joint Commission Journal on Quality Improvement 24, no. I (1998): 31-39.
71. H.T.O. Davies, "Public Release of Performance Data and Quality Improvement: Internal Responses to External Data by U.S. Health Care Providers," Quality in Health Care 10, no. 2 (2001): 104-110.
72. M.R. Chassin, E.L. Hannan, and B.A. DeBuono, "Benefits and Hazards of Reporting Medical Outcomes Publicly," New England Journal of Medicine 334, no. 6 (1996): 394-398. Similar results were found in an unpublished audit of the British media's coverage of hospital performance reports conducted by Simon Rinaldi and Martin Marshall in 2002.
73. P. Smith, "On the Unintended Consequences of Publishing Performance Data in the Public Sector," International Journal of Public Administration 18, nos. 2 and 3 (1995): 277-310;
74. and D. Dranove et al., Is More Information Better? The Effects of Report Cards on Health Care Providers (Cambridge, Mass.: National Bureau of Economic Research, 2002).
75. D. McCormick et al., "Relationship between Low Quality-of-Care Scores and HMOs' Subsequent Public Disclosure of Quality-of-Care Scores," Journal of the American Medical Association 288, no. 12 (2002): 1484-1490.
76. M.N. Marshall and M.O. Roland, "The New Contract: Renaissance or Requiem for General Practice?" British Journal of General Practice 52, no. 480 (2002): 531-532.