Citizen perceptions of road smoothness: Evidence from New York with implications for comparative performance measurement

International Review of Administrative Sciences

Volumn 74, Issue 4, 2008, Pages 575-588

  Van Ryzin, Gregg ^a  

^a RUTGERS UNIVERSITY   (United States)

Author keywords

Citizen surveys; Comparative performance measurement; Local government; Service quality

Indexed keywords

COMPARATIVE STUDY; CONFERENCE PROCEEDING; GOVERNANCE APPROACH; LOCAL GOVERNMENT; PERCEPTION; PERFORMANCE ASSESSMENT; QUALITATIVE ANALYSIS; RESEARCH WORK; SERVICE PROVISION;

NEW YORK [UNITED STATES]; NORTH AMERICA; UNITED STATES;

EID: 58149330552     PISSN: 00208523     EISSN: 14617226     Source Type: Journal    
DOI: 10.1177/0020852308098469     Document Type: Conference Paper

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