Community health center provider and staff's Spanish language ability and cultural awareness

Journal of Health Care for the Poor and Underserved

Volumn 25, Issue 2, 2014, Pages 527-545

  Baig, Arshiya A ^a   Benitez, Amanda ^a   Locklin, Cara A ^b   Campbell, Amanda ^c   Schaefer, Cynthia T ^c,d   Heuer, Loretta J ^c,e   Lee, Sang Mee ^a   Solomon, Marla C ^a   Quinn, Michael T ^a   Burnet, Deborah L ^a   Chin, Marshall H ^a  

^a UNIVERSITY OF CHICAGO   (United States)

^b UNIVERSITY OF ILLINOIS AT CHICAGO   (United States)

^c MidWest Clinicians' Network based in Lansing   (United States)

^d UNIVERSITY OF EVANSVILLE   (United States)

^e NORTH DAKOTA STATE UNIVERSITY   (United States)

Author keywords

Cultural competency; Diabetes; Health centers; Spanish

Indexed keywords

CULTURAL COMPETENCE; DIABETES MELLITUS; ETHNOLOGY; FEMALE; HEALTH CENTER; HUMAN; LANGUAGE; MALE; MIDDLE AGED; PHYSICIAN; QUESTIONNAIRE; STATISTICS AND NUMERICAL DATA; UNITED STATES;

COMMUNITY HEALTH CENTERS; CULTURAL COMPETENCY; DIABETES MELLITUS; FEMALE; HUMANS; LANGUAGE; MALE; MIDDLE AGED; MIDWESTERN UNITED STATES; PHYSICIANS; SURVEYS AND QUESTIONNAIRES;

EID: 84901267213     PISSN: 10492089     EISSN: 15486869     Source Type: Journal    
DOI: 10.1353/hpu.2014.0086     Document Type: Article

References (69)

1. United States Census Bureau. The Hispanic Population: 2010-Census Briefs. Washington, DC: United States Census Bureau, 2011.
2. Passel JS, Cohn D. U.S. Population Projections: 2005-2050. Washington, DC: Pew Research Center, 2008.
3. Centers for Disease Control and Prevention. Diabetes Report Card 2012. Atlanta, GA: Centers for Disease Control and Prevention, US Department of Health and Human Services, 2012.
4. Centers for Disease Control. Morbidity and Mortality Weekly Report. QuickStats: Diabetes Death Rate for Hispanics Compared with Non-Hispanic Whites-United States Versus Counties Along the U.S.-Mexico Border, 2000-2002. Atlanta, GA: Centers for Disease Control and Prevention, US Department of Health and Human Services, 2006.
5. Karter AJ, Ferrara A, Liu JY, et al. Ethnic disparities in diabetic complications in an insured population. JAMA. 2002 May 15;287(19):2519-27. http:// dx.doi.org/ 10.1001 / jama.287.19.2519
6. Peek ME, Cargill A, Huang ES. Diabetes health disparities: a systematic review of health care interventions. Med Care Res Rev. 2007 Oct;64(5 Suppl):101S-56S. http:// dx.doi.org/ 10.1177/ 1077558707305409
7. Cusi K, Ocampo GL. Unmet needs in Hispanic/ Latino patients with type 2 diabetes mellitus. Am J Med. 2011 Oct;124(10 Suppl):S2-9. http:// dx.doi.org/ 10.1016 / j.amjmed.2011.07.017
8. Fernandez A, Seligman H, Quan J, et al. Associations between aspects of culturally competent care and clinical outcomes among patients with diabetes. Med Care. 2012 Sep;50(9 Suppl 2):S74-9. http:// dx.doi.org/ 10.1097/ MLR.0b013e3182641110
9. Slean GR, Jacobs EA, Lahiff M, et al. Aspects of culturally competent care are associated with less emotional burden among patients with diabetes. Med Care. 2012 Sep;50(9 Suppl 2):S69-73. http:// dx.doi.org/ 10.1097/ MLR.0b013e3182641127
10. McGuire AA, Garces-Palacio IC, Scarinci IC. A successful guide in understanding Latino immigrant patients: an aid for health care professionals. Fam Community Health. 2012 Jan-Mar;35(1):76-84. http:// dx.doi.org/ 10.1097/ FCH.0b013e3182385d7c
11. U.S. Department of Health and Human Services. Office of Minority Health. National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care. Washington, DC: US Department of Health and Human Services, 2012.
12. The Liaison Committee on Medical Education. Functions and structure of a medical school: standards for accreditation of medical education programs leading to the M.D. degree. The Liaison Committee on Medical Education. Washington, DC: 2013. Available at: http:// www.lcme.org/ publications/ functions.pdf.
13. Expert Panel on Cultural Competence Education for Students in Medicine and Public Health. Cultural competence education for students in medicine and public health: report of an expert panel. Washington, DC: Association of American Medical Colleges and Association of Schools of Public Health, 2012.
14. Smedley BD, Stith AY, Nelson AR. Unequal treatment: confronting racial and ethnic disparities in health care. Washington, DC: National Academy Press. 2003.
15. Forrest CB, Whelan EM. Primary care safety-net delivery sites in the United States: A comparison of community health centers, hospital outpatient departments, and physicians' offices. JAMA. 2000 Oct 25;284(16):2077-83. http:// dx.doi.org/ 10.1001 / jama.284.16.2077
16. Adashi EY, Geiger HJ, Fine MD. Health care reform and primary care-the growing importance of the community health center. N Engl J Med. 2010 Jun 3;362(22):2047-50. Epub 2010 Apr 28. http:// dx.doi.org/ 10.1056/ NEJMp1003729
17. Lopez L, Vranceanu AM, Cohen AP, et al. Personal characteristics associated with resident physicians' self perceptions of preparedness to deliver cross-cultural care. J Gen Intern Med. 2008 Dec;23(12):1953-8. Epub 2008 Sep 20. http:// dx.doi.org / 10.1007/ s11606-008-0782-y
18. Weissman JS, Betancourt J, Campbell EG, et al. Resident physicians' preparedness to provide cross-cultural care. JAMA. 2005 Sep 7;294(9):1058-67. http:// dx.doi.org / 10.1001/ jama.294.9.1058
19. Gonzalez-Barrera A, Lopez MH. A demographic portrait of Mexican-origin Hispanics in the United States. Washington, DC: Pew Research Center, 2013. Available at: http:// www.pewhispanic.org/ 2013/ 05/ 01/ a-demographic-portrait-of-mexican-origin-hispanics-in-the-united-states/.
20. National Health Law Program & The Access Project. Language services action kit: interpreter services in health care settings for people with limited English proficiency. Washington, DC: National Health Law Program & The Access Project, 2014. Available at: http:// www.commonwealthfund.org/ usr_doc/ LEP_actionkit_0204.pdf?section = 4057.
21. Shin HB, Kominski RA. Language use in the United States: 2007. American community survey reports. Washington, DC: US Census Bureau, 2010. Available at: http:// www.census.gov/ prod/ 2010pubs/ acs-12.pdf.
22. National Association of Community Health Centers. Serving patients with limited English proficiency: results of a community health center survey. Bethesda, MD: National Association of Community Health Centers, 2008. Available at: https:// www.nachc.com/ client// LEPReport.pdf.
23. Casey MM, Blewett LA, Call KT. Providing health care to Latino immigrants: community-based efforts in the rural midwest. Am J Public Health. 2004 Oct;94(10):1709-11. http:// dx.doi.org/ 10.2105/ AJPH.94.10.1709
24. Fisher TL, Burnet DL, Huang ES, et al. Cultural leverage: interventions using culture to narrow racial disparities in health care. Med Care Res Rev. 2007 Oct;64(5 Suppl):243S-82S. http:// dx.doi.org/ 10.1177/ 1077558707305414
25. Liebman J, Heffernan D, Sarvela P. Establishing diabetes self-management in a community health center serving low-income Latinos. Diabetes Educ. 2007 Jun;33 Suppl 6:132S-138S. http:// dx.doi.org/ 10.1177/ 0145721707304075
26. Giachello AL, Arrom JO, Davis M, et al. Reducing diabetes health disparities through community-based participatory action research: the Chicago Southeast Diabetes Community Action Coalition. Public Health Rep. 2003 Jul-Aug;118(4):309-23. http:// dx.doi.org/ 10.1016/ S0033-3549(04)50255-8
27. Diamond LC, Luft HS, Chung S, et al. "Does this doctor speak my language?" Improving the characterization of physician non-English language skills. Health Serv Res. 2012 Feb;47(1 Pt 2):556-69. Epub 2011 Oct 27. http:// dx.doi.org/ 10.1111 / j.1475-6773.2011.01338.x
28. Diamond LC, Reuland DS. Describing physician language fluency: deconstructing medical Spanish. JAMA. 2009 Jan 28;301(4):426-8. http:// dx.doi.org/ 10.1001/ jama.2009.6
29. Chicago Center for Diabetes Translation Research. Resources. Chicago, IL: Chicago Center for Diabetes Translation Research, 2013. Available at: http:// chicagodiabetes research.org/ resources/.
30. Rosenthal A, Wang F, Schillinger D, et al. Accuracy of physician self-report of Spanish language proficiency. J Immigr Minor Health. 2011 Apr;13(2):239-43. http:// dx.doi.org/ 10.1007/ s10903-010-9320-1
31. Betancourt JR, Green AR, Carrillo JE, et al. Defining cultural competence: a practical framework for addressing racial/ ethnic disparities in health and health care. Public Health Rep. 2003 Jul-Aug;118(4):293-302. http:// dx.doi.org/ 10.1016/ S0033-3549(04) 50253-4
32. Brach C, Fraser I. Can cultural competency reduce racial and ethnic health disparities? A review and conceptual model. Med Care Res Rev. 2000;57 Suppl 1:181-217. http:// dx.doi.org/ 10.1177/ 107755800773743655
33. Bigby J, American College of Physicians-American Society of Internal Medicine. Cross-cultural medicine. Philadelphia, PA: American College of Physicians, 2003.
34. Cusi K. Challenges and opportunities in the management of the Hispanic/ Latino patient with type 2 diabetes mellitus. Introduction. Am J Med. 2011 Oct;124(10 Suppl):S1. http:// dx.doi.org/ 10.1016/ j.amjmed.2011.07.016
35. Fernandez A, Schillinger D, Grumbach K, et al. Physician language ability and cultural competence. An exploratory study of communication with Spanish-speaking patients. J Gen Intern Med. 2004 Feb;19(2):167-74. http:// dx.doi.org/ 10.1111/ j.1525-1497.2004.30266.x
36. Lipton RB, Losey LM, Giachello A, et al. Attitudes and issues in treating Latino patients with type 2 diabetes: views of health care providers. Diabetes Educ. 1998 Jan-Feb;24(1):67-71. http:// dx.doi.org/ 10.1177/ 014572179802400109
37. The American Association for Public Opinion Research. Standard definitions: final dispositions of case codes and outcome rates for surveys. Lenexa, Kansas: AAPOR, 2008.
38. Moreno G, Walker KO, Grumbach K. Self-reported fluency in non-english languages among physicians practicing in California. Fam Med. 2010 Jun;42(6):414-20.
39. Yoon J, Grumbach K, Bindman AB. Access to Spanish-speaking physicians in California: supply, insurance, or both. J Am Board Fam Pract 2004 May-Jun;17(3):165-72. http:// dx.doi.org/ 10.3122/ jabfm.17.3.165
40. Moreno G, Tarn DM, Morales LS. Impact of interpreters on the receipt of new prescription medication information among Spanish-speaking Latinos. Med Care. 2009 Dec;47(12):1201-8. http:// dx.doi.org/ 10.1097/ MLR.0b013e3181adcc1b
41. Diamond LC, Tuot DS, Karliner LS. The use of Spanish language skills by physicians and nurses: policy implications for teaching and testing. J Gen Intern Med. 2012 Jan;27(1):117-23. Epub 2011 Jul 20. http:// dx.doi.org/ 10.1007/ s11606-011-1779-5
42. Diamond LC, Schenker Y, Curry L, et al. Getting by: underuse of interpreters by resident physicians. J Gen Intern Med. 2009 Feb;24(2):256-62. Epub 2008 Dec 17. http:// dx.doi.org/ 10.1007/ s11606-008-0875-7
43. Andres E, Wynia M, Regenstein M, et al. Should I call an interpreter?-How do physicians with second language skills decide? J Health Care Poor Underserved. 2013 May;24(2):525-39. http:// dx.doi.org/ 10.1353/ hpu.2013.0060
44. Wilson E, Chen AH, Grumbach K, et al. Effects of limited English proficiency and physician language on health care comprehension. J Gen Intern Med. 2005 Sep;20(9):800-6. http:// dx.doi.org/ 10.1111/ j.1525-1497.2005.0174.x
45. Fernandez A, Schillinger D, Warton EM, et al. Language barriers, physician-patient language concordance, and glycemic control among insured Latinos with diabetes: the Diabetes Study of Northern California (DISTANCE). J Gen Intern Med. 2011 Feb;26(2):170-6. Epub 2010 Sep 29. http:// dx.doi.org/ 10.1007/ s11606-010-1507-6
46. Schenker Y, Karter AJ, Schillinger D, et al. The impact of limited English proficiency and physician language concordance on reports of clinical interactions among patients with diabetes: the DISTANCE study. Patient Educ Couns. 2010 Nov;81(2):222-8. Epub 2010 Mar 11. http:// dx.doi.org/ 10.1016/ j.pec.2010.02.005
47. University of California at Los Angeles. David Geffen school of medicine: admissions information. Los Angeles, CA: University of California at Los Angeles, 2013. Available at: www.medstudent.ucla.edu/ offices/ admiss/ admreq.cfm.
48. Office of Medical Service Learning. Medical Spanish. Indianapolis, IN: Indiana University School of Medicine, 2013. Available at: http:// omsl.medicine.iu.edu/ current-projects / medical-spanish.
49. American Association of Colleges of Nursing. Cultural Competency in Baccalaureate Nursing Education. Washington, DC: American Association of Colleges of Nursing, 2008. Available at: http:// www.aacn.nche.edu/ leading-initiatives/ education-resources / competency.pdf.
50. Mazor SS, Hampers LC, Chande VT, et al. Teaching Spanish to pediatric emergency physicians: effects on patient satisfaction. Arch Pediatr Adolesc Med. 2002 Jul;156(7):693-5. http:// dx.doi.org/ 10.1001/ archpedi.156.7.693
51. Reuland DS, Slatt LM, Aleman MA, et al. Effect of spanish language immersion rotations on medical student spanish fluency. Fam Med. 2012 Feb;44(2):110-6.
52. Diamond LC, Jacobs EA. Let's not contribute to disparities: the best methods for teaching clinicians how to overcome language barriers to health care. J Gen Intern Med. 2010 May;25 Suppl 2:S189-93. http:// dx.doi.org/ 10.1007/ s11606-009-1201-8
53. Reichsman A, Werner J, Cella P, et al. Opportunities for improved diabetes care among patients of safety net practices: a safety net providers' strategic alliance study. J Natl Med Assoc. 2009 Jan;101(1):4-11.
54. Reimann JO, Talavera GA, Salmon M, et al. Cultural competence among physicians treating Mexican Americans who have diabetes: a structural model. Soc Sci Med. 2004 Dec;59(11):2195-205. http:// dx.doi.org/ 10.1016/ j.socscimed.2004.03.025
55. Ross PT, Wiley Cene C, Bussey-Jones J, et al. A strategy for improving health disparities education in medicine. J Gen Intern Med. 2010 May;25 Suppl 2:S160-3. http:// dx.doi.org/ 10.1007/ s11606-010-1283-3
56. Quinn GP, Jimenez J, Meade CD, et al. Enhancing oncology health care provider's sensitivity to cultural communication to reduce cancer disparities: a pilot study. J Cancer Educ. 2011 Jun;26(2):322-5. http:// dx.doi.org/ 10.1007/ s13187-011-0223-1
57. Khanna SK, Cheyney M, Engle M. Cultural competency in health care: evaluating the outcomes of a cultural competency training among health care professionals. J Natl Med Assoc. 2009 Sep;101(9):886-92.
58. Beach MC, Price EG, Gary TL, et al. Cultural competence: a systematic review of health care provider educational interventions. Med Care. 2005 Apr;43(4):356-73. http:// dx.doi.org/ 10.1097/ 01.mlr.0000156861.58905.96
59. Price EG, Beach MC, Gary TL, et al. A systematic review of the methodological rigor of studies evaluating cultural competence training of health professionals. Acad Med. 2005 Jun;80(6):578-86. http:// dx.doi.org/ 10.1097/ 00001888-200506000-00013
60. Sequist TD, Fitzmaurice GM, Marshall R, et al. Cultural competency training and performance reports to improve diabetes care for Black patients: a cluster randomized, controlled trial. Ann Intern Med. 2010 Jan;152(1):40-6. http:// dx.doi.org/ 10.7326 / 0003-4819-152-1-201001050-00009
61. Caban A, Walker EA. A systematic review of research on culturally relevant issues for Hispanics with diabetes. Diabetes Educ. 2006 Jul-Aug;32(4):584-95. http:// dx.doi.org/ 10.1177/ 0145721706290435
62. Hunt LM, Arar NH, Akana LL. Herbs, prayer, and insulin. Use of medical and alternative treatments by a group of Mexican American diabetes patients. J Fam Pract. 2000 Mar;49(3):216-23.
63. Reyes-Ortiz CA, Rodriguez M, Markides KS. The role of spirituality healing with perceptions of the medical encounter among Latinos. J Gen Intern Med. 2009 Nov;24 Suppl 3:542-7. http:// dx.doi.org/ 10.1007/ s11606-009-1067-9
64. Baig AA, Locklin CA, Campbell A, et al. Community Health Center Access to Resources for their Patients with Diabetes. J Immigr Minor Health. 2013 Jan 12. [Epud ahead of print] http:// dx.doi.org/ 10.1007/ s10903-013-9775-y
65. Crossman KL, Wiener E, Roosevelt G, et al. Interpreters: telephonic, in-person interpretation and bilingual providers. Pediatrics. 2010 Mar;125(3):e631-8. Epub 2010 Feb 22. http:// dx.doi.org/ 10.1542/ peds.2009-0769
66. Jacobs EA, Leos GS, Rathouz PJ, et al. Shared networks of interpreter services, at relatively low cost, can help providers serve patients with limited english skills. Health Aff (Millwood). 2011 Oct;30(10):1930-8. http:// dx.doi.org/ 10.1377/ hlthaff.2011.0667
67. Locatis C, Williamson D, Gould-Kabler C, et al. Comparing in-person, video, and telephonic medical interpretation. J Gen Intern Med. 2010 Apr;25(4):345-50. Epub 2010 Jan 27. http:// dx.doi.org/ 10.1007/ s11606-009-1236-x
68. Betancourt JR. Cross-cultural medical education: conceptual approaches and frameworks for evaluation. Acad Med. 2003 Jun;78(6):560-9. http:// dx.doi.org/ 10.1097 / 00001888-200306000-00004
69. Asch DA, Jedrziewski MK, Christakis NA. Response rates to mail surveys published in medical journals. J Clin Epidemiol. 1997 Oct;50(10):1129-36. http:// dx.doi.org / 10.1016/ S0895-4356(97)00126-1