Impact of interpreters on the receipt of new prescription medication information among spanish-speaking latinos

Medical Care

Volumn 47, Issue 12, 2009, Pages 1201-1208

  Moreno, Gerardo ^a,b   Tarn, Derjung M ^b   Morales, Leo S ^b,c  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

^c RAND CORPORATION   (United States)

Author keywords

Drug information; Hispanic health; Language; Physician patient communication

Indexed keywords

ADULT; ARTICLE; DRUG INDICATION; DRUG INFORMATION; DRUG LABELING; DRUG USE; FEMALE; HEALTH CARE POLICY; HISPANIC; HUMAN; INTERPERSONAL COMMUNICATION; INTERPRETER SERVICE; LANGUAGE; MALE; PRESCRIPTION; UNITED STATES; ADOLESCENT; CROSS-SECTIONAL STUDY; HEALTH STATUS; METHODOLOGY; MIDDLE AGED; PATIENT EDUCATION; SOCIOECONOMICS;

PRESCRIPTION DRUG;

ADOLESCENT; ADULT; CROSS-SECTIONAL STUDIES; DRUG LABELING; FEMALE; HEALTH STATUS; HISPANIC AMERICANS; HUMANS; MALE; MIDDLE AGED; PATIENT EDUCATION AS TOPIC; PRESCRIPTION DRUGS; SOCIOECONOMIC FACTORS; TRANSLATING; UNITED STATES; YOUNG ADULT;

EID: 73349130157     PISSN: 00257079     EISSN: None     Source Type: Journal    
DOI: 10.1097/MLR.0b013e3181adcc1b     Document Type: Article

References (42)

1. Aspden P; Institute of Medicine (US). Committee on Identifying and Preventing Medication Errors. Preventing Medication Errors. Washington, DC: National Academies Press; 2007.
2. Healthy People 2010. Washington, DC: US Department of Health and Human Services; 2000.
3. Twenty tips to help prevent medical errors: patient fact sheet. AHRQ publication 00-PO38; 2000. Available at: http://www.ahrq.gov/consumer/ 20tips.htm. Accessed May 15, 2008.
4. Quick Tips-When Getting a Prescription. Agency for Healthcare Research and Quality; 2002. Available at: http://www.ahrq.gov/consumer/ quicktips/tipprescrip.htm. Accessed July 3, 2008.
5. Gandhi TK, Burstin HR, Cook EF, et al. Drug complications in outpatients. J Gen Intern Med. 2000;15:149-154.
6. David RA, Rhee M. The impact of language as a barrier to effective health care in an underserved urban Hispanic community. Mt Sinai J Med. 1998;65:393-397.
7. Wilson E, Chen AH, Grumbach K, et al. Effects of limited English proficiency and physician language on health care comprehension. J Gen Intern Med. 2005;20:800-806.
8. US Census Bureau, American Community Survey. Selected social characteristics in the United States; 2007. Available at: http://factfinder. census.gov/servlet/ADPTable?-bm=y&-qr-name=ACS-20071YR-G00- DP2&-geo-id=01000US&-ds-name=ACS-2007-1YR-G00-&-lang= en&-redoLog=false. Accessed September 22, 2008.
9. Larson LJ. The Foreign-Born Population in the Unites States: 2003. Washington, DC: US Census Bureau; 2004.
10. Guzman B. The Hispanic Population: Census Brief 2000 US. Washington, DC: Bureau of the Census; 2001.
11. Morris LA, Tabak ER, Gondek K. Counseling patients about prescribed medication: 12-year trends. Med Care. 1997;35:996-1007.
12. Makoul G, Arntson P, Schofield T. Health promotion in primary care: physician-patient communication and decision making about prescription medications. Soc Sci Med. 1995;41:1241-1254.
13. Stevenson FA, Barry CA, Britten N, et al. Doctor-patient communication about drugs: the evidence for shared decision making. Soc Sci Med. 2000;50:829-840.
14. National Surveys of prescription medicine, information received by consumers. US Food and Drug Administration. Available at: http:// www.fda.gov/cder/Offices/ODS/y2ktable.htm#asked. Accessed April 24, 2008.
15. Tarn DM, Heritage J, Paterniti DA, et al. Physician communication when prescribing new medications. Arch Intern Med. 2006;166:1855-1862.
16. Svarstad BL, Bultman DC, Mount JK. Patient counseling in community pharmacies: effects of state regulation, pharmacist age, and busyness. J Am Pharm Assoc. 2004;44:22-29.
17. Flores G. The impact of medical interpreter services on the quality of health care: a systematic review. Med Care Res Rev. 2005;62:255-299.
18. Andrulis D, Goodman N, Pryor C. What a Difference an Interpreter can Make: Health Care Experiences of Uninsured With Limited English Proficiency. Boston, MA: The Access Project; 2002.
19. Morales LS, Ridgely MS, Escarce JJ, et al. Language Access Service for Latinos With Limited English Proficiency The National Evaluation of Hablamos Juntos, Final Report. Princeton, NJ: Robert Wood Johnson Foundation; 2007.
20. Wu S, Ridgely MS, Escarce JJ, et al. Language access services for Latinos with limited English proficiency: lessons learned from Hablamos Juntos. J Gen Intern Med. 2007;22(suppl 2):350-355.
21. Morales LS, Elliott M, Weech-Maldonado R, et al. The impact of interpreters on parents' experiences with ambulatory care for their children. Med Care Res Rev. 2006;63:110-128.
22. Mosen DM, Carlson MJ, Morales LS, et al. Satisfaction with provider communication among Spanish-speaking Medicaid enrollees. Ambul Pediatr. 2004;4:500-504.
23. Baker DW, Hayes R, Fortier JP. Interpreter use and satisfaction with interpersonal aspects of care for Spanish-speaking patients. Med Care. 1998;36:1461-1470.
24. Hulka BS, Cassel JC, Kupper LL, et al. Communication, compliance, and concordance between physicians and patients with prescribed medications. Am J Public Health. 1976;66:847-853.
25. Falvo D, Woehlke P, Deichmann J. Relationship of physician behavior to patient compliance. Patient Couns Health Educ. 1980;2:185-188.
26. Manson A. Language concordance as a determinant of patient compliance and emergency room use in patients with asthma. Med Care. 1988;26:1119-1128.
27. Schillinger D, Piette J, Grumbach K, et al. Closing the loop: physician communication with diabetic patients who have low health literacy. Arch Intern Med. 2003;163:83-90.
28. Goodyer LI, Miskelly F, Milligan P. Does encouraging good compliance improve patients' clinical condition in heart failure? Br J Clin Pract. 1995;49:173-176.
29. Gonzalez-Fernandez RA, Rivera M, Torres D, et al. Usefulness of a systemic hypertension in-hospital educational program. Am J Cardiol. 1990;65:1384-1386.
30. Shrank WH, Polinski JM, Avorn J. Quality indicators for medication use in vulnerable elders. J Am Geriatr Soc. 2007;55(suppl 2):S373-S382.
31. Knight EL, Avorn J. Quality indicators for appropriate medication use in vulnerable elders. Ann Intern Med. 2001;135:703-710.
32. Metlay JP, Cohen A, Polsky D, et al. Medication safety in older adults: home-based practice patterns. J Am Geriatr Soc. 2005;53:976-982.
33. Bradshaw M, Tomany-Korman S, Flores G. Language barriers to prescriptions for patients with limited English proficiency: a survey of pharmacies. Pediatrics. 2007;120:e225-e235.
34. Weiss L, Gany F, Rosenfeld P, et al. Access to multilingual medication instructions at New York City pharmacies. J Urban Health. 2007;84: 742-754.
35. Kirkman-Liff B, Mondragon D. Language of interview: relevance for research of southwest Hispanics. Am J Public Health. 1991;81:1399-1404.
36. Zun LS, Sadoun T, Downey L. English-language competency of self-declared English-speaking Hispanic patients using written tests of health literacy. J Natl Med Assoc. 2006;98:912-917.
37. Flores G, Laws MB, Mayo SJ, et al. Errors in medical interpretation and their potential clinical consequences in pediatric encounters. Pediatrics. 2003;111:6-14
38. Office of Minority Affairs. National Standards for Culturally and Linguistically Appropriate Services in Health Care: Final Report. Washington, DC: US Department of Health and Human Services; 2001. Available at: http://www.omhrc.gov/assets/pdf/checked/finalreport.pdf Accessed September 15, 2008.
39. Cunningham P, Banker M. Health Coverage and Access to Care for Hispanics in 'New Growth Communities' and 'Major Hispanic Centers'; 2006. Available at: http://www.kff.org/uninsured/upload/7551.pdf. Accessed September 2, 2008.
40. Youdelman MK. The medical tongue: US laws and policies on language access. Health Aff(Millwood). 2008;27:424-433.
41. AB 1276. Official California Legislative information [Legislative Counsel of California web site]; 2008. Available at: http://www.leginfo. cagov/pub/07-08/bill/asm/ab-1251-1300/ab-1276-bill-20070417-amended- asm-v98.pdf. Accessed April 26, 2008.
42. Bodenheimer TS, Grumbach K. Improving Primary Care: Strategies and Tools for a Better Practice. New York, NY: McGraw-Hill; 2007.