Physician language ability and cultural competence: An exploratory study of communication with Spanish-speaking patients

Journal of General Internal Medicine

Volumn 19, Issue 2, 2004, Pages 167-174

  Fernandez, Alicia ^a,b,c   Schillinger, Dean ^a,b   Grumbach, Kevin ^a,b   Rosenthal, Anne ^a   Stewart, Anita L ^b   Wang, Frances ^a,b   Pérez Stable, Eliseo J ^a,b  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b UNIVERSITY OF CALIFORNIA   (United States)

^c NONE   (United States)

Author keywords

Communication; Cultural competence; Health disparities; Hispanic; Interpretation; Language barriers; Latino

Indexed keywords

ADULT; ARTICLE; COMPREHENSION; CULTURAL ANTHROPOLOGY; DIABETES MELLITUS; DICHOTIC LISTENING; EMPIRICISM; EXPERIENCE; HEALTH; HUMAN; INTERPERSONAL COMMUNICATION; LANGUAGE; MULTIVARIATE ANALYSIS; PHYSICIAN; PRIMARY MEDICAL CARE; PUBLIC HOSPITAL; QUALITY OF LIFE; QUESTIONNAIRE; RATING SCALE;

CLINICAL COMPETENCE; COMMUNICATION BARRIERS; DIABETES MELLITUS; FEMALE; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HISPANIC AMERICANS; HUMANS; LANGUAGE; MALE; MIDDLE AGED; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS, FAMILY; QUALITY OF HEALTH CARE; QUESTIONNAIRES; SAN FRANCISCO;

EID: 1642406242     PISSN: 08848734     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1525-1497.2004.30266.x     Document Type: Article

References (21)

1. Collins KS, Hughes HD, Doty MM, Ives BL, Edwards JN, Tenney K. Diverse Communities Common Concerns: Assessing Health Care Quality for Minority Americans. New York, NY: The Commonwealth Fund; 2002.
2. Nelson A. Unequal treatment: confronting racial and ethnic disparities in health care. J Natl Med Assoc. 2002;94:666-8.
3. Fiscella K, Franks P, Doescher MP, Saver BG. Disparities in health care by race, ethnicity, and language among the insured: findings from a national sample. Med Care. 2002;40:52-9.
4. Morales LS, Cunningham WE, Brown JA, Liu H, Hays RD. Are Latinos less satisfied with communication by health care providers? J Gen Intern Med. 1999;14:409-17.
5. Carrasquillo O, Orav EJ, Brennan TA, Burstin HR. Impact of language barriers on patient satisfaction in an emergency department. J Gen Intern Med. 1999;14:82-7.
6. Baker DW, Parker RM, Williams MV, Coates WC, Pitkin K. Use and effectiveness of interpreters in an emergency department. JAMA 1996;275:783-8.
7. Baker DW, Hayes R, Fortier JP. Interpreter use and satisfaction with interpersonal aspects of care for Spanish-speaking patients. Med Care. 1998;36:1461-70.
8. Perez-Stable EJ, Napoles-Springer A, Miramontes JM. The effects of ethnicity and language on medical outcomes of patients with hypertension or diabetes. Med Care. 1997;35:1212-9.
9. Todd KH, Samaroo N, Hoffman JR. Ethnicity as a risk factor for inadequate emergency department analgesia. JAMA. 1993;269:1537-9.
10. Carrillo JE, Green AR, Betancourt JR. Cross-cultural primary care: a patient-based approach. Ann Intern Med. 1999;130:829-34.
11. Bigby J, ed. Cross-Cultural Medicine. Philadelphia. PA: American College of Physicians; 2003.
12. Betancourt JR, Green AR, Carrillo JE. Cultural competence in health care: emerging frameworks and practical approaches. New York, NY: The Commonwealth Fund; 2002.
13. Brach C, Fraser I. Can cultural competency reduce racial and ethnic health disparities? A review and conceptual model. Med Care Res Rev. 2000;57(suppl 1):181-217.
14. Stewart AL, Napoles-Springer A, Perez-Stable EJ. Interpersonal processes of care in diverse populations. Milbank Q. 1999;77:305-39.
15. Lipsitz S, Laird NM, Harrington D. Generalized estimating equations for correlated binary data: using the odds ratio as a measure of association. Biometrika. 1991;78:153-60.
16. Roter DL, Hall JA, Aoki Y. Physician gender effects in medical communication: a meta-analytic review. JAMA. 2002;288:756-64.
17. Rivadeneyra R, Eldlerkin-Thompson V, Silver RC, Waitzkin H. Patient centeredness in medical encounters requiring an interpreter. Am J Med. 2000;108:470-4.
18. Lee LJ, Batal HA, Maselli JH, Kutner JS. Effect of Spanish interpretation method on patient satisfaction in an urban walk-in clinic. J Gen Intern Med. 2002;17:641-5.
19. Cooper LA, Hill MN, Powe NR. Designing and evaluating interventions to eliminate racial and ethnic disparities in health care. J Gen Intern Med. 2002;17:477-86.
20. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: Institute of Medicine; 2001.
21. Kaplan SH, Greenfield S, Ware Jr. JE. Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Med Care. 1989;27(suppl 3):S110-127.