The evaluation of the IT service quality measurement framework in industry

Global Journal of Flexible Systems Management

Volumn 15, Issue 1, 2014, Pages 39-57

  Lepmets, Marion ^a   Mesquida, Antoni Lluís ^b   Cater Steel, Aileen ^c   Mas, Antonia ^b   Ras, Eric ^d  

^a DUNDALK INSTITUTE OF TECHNOLOGY   (Ireland)

^b UNIVERSITAT DE LES ILLES BALEARS   (Spain)

^c UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

^d Public Research Centre   (Luxembourg)

Author keywords

IT service quality measurement; Process improvement; Provider driven IT service improvement; Systems thinking

Indexed keywords

EID: 84899062584     PISSN: 09722696     EISSN: 09740198     Source Type: Journal    
DOI: 10.1007/s40171-013-0052-7     Document Type: Article

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